Big Bus Tours Muscat Reviews 259

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Had only the best experience with the hop on hop off bus company. The buses are modern and clean. A few times guests came back with a complaint, but the team always handled it professionally.

Rated 2 out of 5 stars

Purchased a 48 hour Muscat pass. What a difference on both Days. Day one: arrived onboard Celebrity Constellation, plenty of Big Buses, complete circuit taking 2 1/2 hours, bus every 30 minutes, wit... See more

Rated 5 out of 5 stars

A very convenient & economical way (as compared to taking cabs) of seeing most of the highlights of Muscat. Efficiently run trips, every half-hour, helped in seeing various places at one's own pace... See more

Rated 5 out of 5 stars

Used in Muscat when we arrived on a cruise ship. Had booked a triple ticket for Muscat, Abu Dhabi and Dubai on the Internet prior to our arrival. Direct booking easy and cheaper than prices charged... See more

Company details

Information provided by various external sources

Hop on a Muscat bus tour to discover the fascinating history and traditional Arabian charm of Oman's capital. Take in dramatic views of the city's surrounding mountains and Sea of Oman. Hop off to explore 16th century forts, museums and the Sultan’s Al Alam Palace, and immerse yourself in the culture of Muscat.


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3.7

Average

TrustScore 3.5 out of 5

259 reviews

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Rated 5 out of 5 stars

Great way to see Muscat

Using the Big Bus was an easy way to see Muscat. The drivers and staff were very friendly. Using the onboard headphones enabled the listener to learn many interesting facts about the city. I would use Big Bus again.

January 29, 2016
Unprompted review
Rated 5 out of 5 stars

An unmissable tour

This is a must-do in Oman. It's a great way to see the city, with an interesting commentary. The view from the top is awesome. It's also nice that you get a map and free water.

The drivers were very nice and helpful, even offering me a little extra time. When you book, make sure you realize that it doesn't cost much more for two days than one. I made the mistake of not even looking at the price for two days. The reason this is helpful is because you will probably want to go back and explore some of the places you see, and taxis are expensive. Even if you had only one place you wanted to return to, it would still be cheaper to have two days on the bus, rather than one day and take a return taxi.

January 26, 2016
Unprompted review
Rated 5 out of 5 stars

BIC bus tours

Thanks for this great experience! The Tour was great, the besteht is to book the triple ticket with Dubai and Abu Dhabi. Thanks for this great Combo!

January 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great introduction to Muscat

Found the tour very informative, the commentary was excellent although the sound system on one of the buses could have been better. The staff was helpful and we would definitely recommend the tour to anybody. Liked the fact that free water was available on every bus.

January 17, 2016
Unprompted review
Rated 4 out of 5 stars

Reyma, our tour organizer was very helpful

Reyma, our BigBus organizer was simple great, helpful, inderstanding and flexible. Thank you for that. We can only recommend BigBus to everyone,although the audio guide was not 100% up to date.

January 17, 2016
Unprompted review
Rated 1 out of 5 stars

Love all Big Bus tours but Muscat was bad experience

1. First & foremost, we had booked the tour directly, online, & were actually cruising by the Royal Carribean to Muscat. So on the day of travel, the passengers who had bought the tour in the ship got the 1st preference to board, which was absolutely fine. We got in last and yet, we were almost thrown out of the bus very rudely by one Ms Laura, saying they were awaiting more passengers from the cruise and hence we will have to wait until the last ones came in. Well maybe she was right, but could have been told to us in a slightly better tone and language..we felt really insulted and like we were travelling free...

2. Unlike all the other big bus tours, the one in Muscat comes after more than 30-35 mins..in one case, we got off at the Al Alam Palace, took quick pictures from the entrance itself, and then had to wait almost 45 mins to get the next bus

3. The bus in Muscat does not stop near the landmarks..for eg. the Royal Opera House is a good 15-20 mins walk from the Hay As Saruj stop of the big bus and there are no sign boards anywhere as to where to go if one wished to tour the Royal Opera House

4. At the Marina Views, don't you think it is just a photo stop, if the bus asks all to get off and take a picture and get back in 5 mins, it will save a good 45 mins for all passengers, your buses in Canada do that at so many stops..where the driver takes a quick break as well

All in all Muscat was a bad experience...however, we had a combo ticket of Muscat / Dubai...Dubai was a fantastic experience with Big bus

January 16, 2016
Unprompted review
Big Bus Tours Muscat logo

Reply from Big Bus Tours Muscat

Dear Sir/Madam,

We would like to thank you for taking the time to post your review, which we take seriously at Big Bus Tours to help us improve our customer service.

We are sorry to learn of the aforementioned situation and challenges faced. We will look into ways to improve our service in Muscat and your suggestions are welcome as Customer Service is a very crucial factor to our business.

We look forward to welcome you again on board the Big Bus Tours.

Best wishes,
The Big Bus Management

Rated 5 out of 5 stars

Great experience

It was one of the best tours that we've had. The story was good, the staff was professional and really friendly. At the end, they have even let us get off between stations to be able to catch a bus for the airport.
Totally recommend it!

January 7, 2016
Unprompted review
Rated 4 out of 5 stars

I will recommend this tour for sure

Nice city, I like it! The Big Bus staff were friendly, the drivers drove very carefully, the buses were comfortable as they usually are, and the live commentary helped me understanding interesting facts of the local culture.

January 3, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Great stuff, excellent staff, clean bus, helpful commentary.
Special boquets to the staff at the stop near the Opera House. It was the closest to our hotel, so they were the first Bus staff we met. Great on-booking service to other adventures too - they organised an excellent dolphin/snorkelling cruise including hotel pickup/return over the mobi at the bus stop - well done!

December 14, 2015
Unprompted review
Rated 4 out of 5 stars

Good tour

Reliable service

Takes you around main areas of Muscat

Handy if you don't have access to car

Option of 48 hour ticket

December 4, 2015
Unprompted review
Rated 3 out of 5 stars

The stops could have been more interesting and covered more of the city

The bus stopped at some places that looked like it was in the middle of nothing and I think there was a lot of more interesting places that the bus could have stopped.

November 22, 2015
Unprompted review
Big Bus Tours Muscat logo

Reply from Big Bus Tours Muscat

Dear Karin,

Thank you for your review, which we take seriously at the Big Bus Muscat.

We would appreciate if you can send us further details on infomuscat@bigbustours.com in order to review your suggestions and provide better offering on our tour.

We look forward to welcome you again aboard the Big Bus Tours.

Best Wishes

Rated 5 out of 5 stars

The best big bus trip we had ever

Muscat Big Bus was one of the most wonerful attractions we had in Oman..

the picturesque routs it passed by were amazing
in addition to that, my young cousin was taking pictures by her I-pod and dropped it accidentally in the street .. all what we had in mind that it will definitely be crashed under the cars wheels.. without any doubt.. Surprisingly, a man found it and called the driver and they brought it back with no time.. around 10 minutes only!!!

We we're so happy with Muscat Big Bus and the friendly, polite and helpful driver :)

October 26, 2015
Unprompted review
Rated 1 out of 5 stars

Get a Taxi Instead

The bus tour is waste of money. We rode down to the souk and then took a taxi back to the Crowne Plaza. 20 minutes late, the driver offered no excuse, much less an apology. If you get off, the bus doesn't come back for two hours. On most "stops" there seemed to be little to do or see.

October 23, 2015
Unprompted review
Big Bus Tours Muscat logo

Reply from Big Bus Tours Muscat

Dear Anon,

Thank you for taking the time to post your review, which we take seriously at the Big Bus Muscat.

We are sorry to hear that you did you not enjoy the tour on your last visit.

Many places are closed in Muscat given that Friday is a holy religious day and is the official day off for the city residents.

We are currently discussing your feedback and in discussions to reduce the bus frequency.

We look forward to welcome you again aboard the Big Bus Tours.

Best Regards

Rated 4 out of 5 stars

Great way to see muscat

Big bus was ideal for me and my mum . We did the whole journey in one go, which lasted about 2 hours. We didn't hop off and on as we were told the bus was only running every 2 hours and there isn't enough to see and spend 2 hours at any of the stops, in my opinion. We were there during quiet time but when it's busier the buses may be more frequent and therefore hop on hop off would work. We loved just driving about and hearing about the history, the place, etc. The information you were being told was interesting and informative.

October 17, 2015
Unprompted review
Rated 1 out of 5 stars

Horrible, timewasting, unteresting, not in time, awful

In Muscat there is only one route and normally the busses should go every 30 minutes. I booked a 48-hours-tour and the first day was Thursday. The busses came late and it was a lot of wasted time for waiting, but the second day was absolutely unacceptable.
I wanted to take the bus at 3:00 pm from the start at the souq. I arrived at 2:50 pm and waited in the shadow in front of the bus for the driver to open the door, but he didn`t come. At 3:25pm a lady from Big Bus Tours let me in the bus and told me it would leave in 10 minutes. Waiting for nearly an hour nothing happened and the lady was gone. At 4:45 pm she came and told us, the bus would leave at 5:00 pm for the last tour. No hop on and hop off :( Two hours of waiting waisted.
At 5:00 pm it started and we just could look from inside the bus all the places we wanted to visit, because the time was stolen. Lots of money for wasted time and no fun. NEVER AGAIN!!!!!!!!!

October 6, 2015
Unprompted review
Big Bus Tours Muscat logo

Reply from Big Bus Tours Muscat

Dear Anke,

Firstly, we would like to thank you for sharing with us your experience. We take customer reviews very seriously here at the Big Bus Tours.

We are very sorry to hear that you did not have a pleasant experience during your last visit.

Kindly share with us further details on infomuscat@bigbustours.com in order to better serve you in the coming future.

We look forward to welcome you again aboard the Big Bus Tours.

Best Regards

Rated 2 out of 5 stars

2h waiting time

Tour is nice, but it doesnt go to the Mosque. If you get out at a stop, you Need to wait 2 hours for the next bus. That is not described on the Website!!!!

October 6, 2015
Unprompted review
Big Bus Tours Muscat logo

Reply from Big Bus Tours Muscat

Dear Anna,

Thank you for sharing your valuable review with us.

We are sorry to hear that you had to wait for long during your last visit.

We will definitely consider your feedback and look into ways to decrease the bus frequency during the summer season.

Please feel free to send us further details on infomuscat@bigbustours.com in order to help serve you better in the coming future.

Best Regards

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