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Recent reviews
Abdul basit
Dear Deriv Complaints Team, I am writing to formally appeal the decision to close my Deriv account. Complaint ID: 88435 I understand from your termination notice that my account was closed because, according to your review, I was not engaging in sufficient trading activity and my account was being used more like a banking facility through deposits and withdrawals. I want to make it absolutely clear that I had no intention of misusing Deriv or using the platform as a banking facility. I genuinely did not know that my particular pattern of deposits and withdrawals could be considered a violation of Deriv's policy. I have used other trading platforms before, and I was not aware that Deriv applied this specific requirement regarding proportional trading activity in this way. If I had been warned or contacted earlier and told that my activity was not compliant with Deriv's requirements, I would have immediately understood the issue and changed my activity. I had no intention whatsoever of violating the rules. What is particularly disappointing to me is that my account was not a new account. I had been using Deriv for a long time and had built my account history and reputation over time. I also worked very hard to reach the Gold tier on Deriv P2P. Reaching that level required significant time, activity, and a strong record, and I genuinely valued my relationship with Deriv. After investing so much time in building my account and reaching Gold tier, receiving an immediate termination decision without any prior warning or opportunity to correct my activity was extremely unexpected and frustrating. I fully respect Deriv's policies. Now that I understand this requirement, I am completely willing to comply with it going forward. I am prepared to use my account strictly for legitimate trading purposes and ensure that my deposits and withdrawals are consistent with the required trading activity. I therefore respectfully request that you reconsider the termination and restore my account. I am not asking Deriv to ignore its policies. I am asking for an opportunity to correct my mistake, comply with the requirements, and continue using the platform legitimately. Given my long account history, my Gold tier status, my previous activity on the platform, and my willingness to fully comply with Deriv's requirements going forward, I sincerely request that you review my case manually and give me one opportunity to continue with my account instead of permanently closing it. Please reconsider the decision associated with Complaint ID 88435 and confirm whether my account can be reinstated. I am willing to provide any additional explanation or documentation required. I sincerely hope Deriv will take my circumstances and long-standing relationship with the platform into consideration and give me an opportunity to rectify this matter. Kind regards,
GM
I would never recommend relying on Revolut as your main bank. Revolut restricted access to both my personal and business accounts on the same day, without warning or a meaningful explanation. I was initially told that this was a “standard security check” expected to take 10–15 days. That timeframe passed, yet the restrictions remained and Revolut still could not provide a binding completion date. I repeatedly offered to provide any documents or information required to complete the review. Revolut confirmed that it did not require anything from me, leaving me unable to take any action to resolve the situation. Revolut’s own Final Response stated that the restriction had been flagged by its automated security system. Despite the serious impact, I could not speak with a human who was able to explain the decision, take ownership of the case or provide a clear route to restoring access to my money. The situation became even more concerning because Revolut had previously told me that my business account would be migrated from Revolut Ltd to Revolut Bank UK Ltd within approximately one week, with confirmation to follow. That promised migration did not happen, no confirmation was sent, and I discovered only through the complaints process that the account remained with Revolut Ltd. This distinction is extremely important. The money was therefore being held as safeguarded e-money—not as a bank deposit protected by the Financial Services Compensation Scheme. I had been led to expect a bank-account migration, but was left with restricted funds under a different Revolut entity and without a proper explanation. I have also been unable to access money held in my personal Boosted Savings account. This has caused serious worry and affected my ability to manage both personal and business finances. Revolut’s compensation offers do not address the consequences of losing access to essential funds or the time and stress spent trying to obtain basic answers. Security checks are understandable. What is unacceptable is restricting access across personal and business accounts, missing the stated timeframe, requiring no documents, providing no completion date and offering no meaningful access to a human capable of resolving the problem. Based on my experience, Revolut should not be relied upon as a primary bank. I would strongly recommend keeping essential personal and business funds with a high-street bank where customers can speak to a responsible human being when something goes wrong.
Kymberlee Yee
Rating: ⭐ I paid £9 for Special Delivery Guaranteed – for prescription medicine. Not a birthday card. Not a pair of socks. Medicine. Royal Mail failed to deliver it. Not once – but this is now my third complaint about the same issue. Every single time, the local manager closes the case – not because it's resolved, but because they claim my "reaction was unacceptable." Let me be clear: my reaction was anger. Righteous anger. Because your six-week driver training clearly doesn't cover reading a doorbell label, packages left at the back of the van that my husband had to personally show your drivers where MY package is, absolute utter chaos. If your staff can't follow basic instructions, how are they trusted with urgent medical deliveries? Do you have any idea how many vulnerable people – elderly, chronically ill – rely on this service? How many go without their medication because your drivers can't be bothered to check a doorbell? How many lives are put at risk while your manager sits behind a desk, deflecting blame and protecting employee "dignity" over patient safety? That manager should be ashamed. Instead, they take pride in keeping this service stagnant – broken process, no improvement, just endless deflection. Royal Mail used to be a pillar. Now it's a joke. You charge a premium for a service you can't deliver, then gaslight customers when they complain. I've wasted £9 multiple times. I've wasted hours on complaints that go nowhere. And I've wasted my breath explaining that medicine isn't optional. Fix your training. Fix your management. Or stop selling a service you're clearly incapable of providing. For anyone struggling with this same issue – if you have MULTIPLE complaints and solid evidence, I suggest you exhaust their complaints process and then take them to court. These people don't care about you and they never will. They only care about the bare minimum and clocking in and out. Shameful.
Nandit Doshi
My parents took the Scottish Highland tour Their feedback is as follows: Though the tour was good however, there were some glaring issues: 1. Stops/ spots for food ( vegetarian) such as hotels/ restaurants, should be explored and communicated, by your company, in advance , in places, where the tourists are expected to dine on their own. The tour manager had no idea about vegetarian/Vegan dining places in places where options were limited because of which my parents had to eat biscuits for lunch. In places where you are not providing food, the least the tour manager can do is assist them in finding dining options, which he didn't do at all. A major reason why senior citizens opt for star tours is because they expect their food requirements to be taken care of. The lack of assistance of the tour guide in places where veg/vegan options were not available was unacceptable to them. 2. VDL coaches were very uncomfortable. Leg room is inadequate. Charging points for mobile phones are practically invisible and unreachable. 3. At Inverness, in the hotel room, the kettle was found with worms , which we had to get cleaned by the Services staff. These should be checked upfront. Please review the hotels you are partnering with.
Adriana Gomez
⭐ 1 star — Permanently suspended without being told why I joined Preply to find a Brazilian Portuguese tutor and was in the process of comparing tutors and arranging a trial lesson. I contacted two tutors through Preply to ask about their teaching methodology. I also asked one tutor whether she had alternative availability because the times shown in her calendar were 1–3am in my time zone. Shortly afterwards, my account was permanently suspended. I contacted Customer Support to understand what had happened. I was told that I had violated Preply's rules and policies, but they refused to tell me which rule I had allegedly violated or what activity had resulted in the suspension. When I asked for clarification, I was simply told that the decision was final and that they would not discuss the matter further. I was a genuine prospective student trying to find a suitable tutor and had not even started lessons. I find it extremely unfair to be permanently banned without being told what I supposedly did wrong. I hope someone at Preply reviews this case properly and provides an explanation.
C W
1.st Ocarro prams are SO heavy!! They are not ideal for c section mums in particular, you cannot and should not be lifting it in and out of your boot. 2. The basket needs to be unscrewed with two different sized screwdrivers to be taken off and washed - crazy waste of time. 3. It says it can last until the child is 22kg or 3/4 but my baby was running out of head space at 18months. The hood is not adjustable or removable so by 20 months I couldn’t pull the hood over her head without her having to slouch down. She isn’t particularly tall either. This means I needed a new pram before she was even 2 years old. I really regret my Ocarro pram and which I had bought a different brand.
Steve Withington
Ordered two travel mugs from them, reduced from £28 each to £10 each. Turned out I was the mug because they both broke within minutes of opening them. When I requested a return they didn't include shipping costs in the refund so I'm £4 out of pocket for absolutely nothing. In addition they've said I will only be refunded any money 7-10 days after the return if they "assess whether my item is faulty". Don't fall into the trap of thinking that because a product is expensive it'll be good quality. I'd have been better off going to B&M!
John's Kage
free is almost useless... The credits are gone and the AI did not follow the instructions.. so I asked for 1 set of edits... to bring it back to what was asked.. and not enough credits... Might be worthwhile if you buy lots of credits... I cannot say yes or no.. Will not waste anymore time on this... Wish I could give a 1.5 star.. I evern feel 2 is too generous but it is slightly better than the others I tried which I had t give a 1 star... so to be fair.. I have given 2.
lilacpaulineblueyonder.co.ukgt
The British SUNFLOWER Asters Bouquet brought me ( once again ) Sunshine and Happiness = British flowers at their very BEST and oh what DELIGHT they have brought along with them too! Without exaggeration they made my heart sing and energised me! I rate everything about Bloom and Wild beyond the very best = honestly and truly I do; so keep doing what you do with love which is... exemplary! Nothing at all could be improved!
Schizophrenic Player
Bro unbricked my phone TWICE in one week. Everything went down smooth and he was very patient and calm despite a few hiccups (caused from my end, lol). Would definitely advice y'all prospects to hit him up. Only regret is that there's no 6 Star rating cause that's genuinely what he deserves. -One Love From Nigeria, POCO F6.
happy
This company is by far the worse company I've ever delt with there is no communication if you have a problem they are saying I subscribed I cancelled but they still sent it I tried contacting my protein the system is a load of xxxx asks the same question over and over this will be the last time I deal with my protein
sarah eley
