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Recent reviews
Daniel
I am currently experiencing almost the exact same situation described by other Romanian customers regarding DHL and IOSS. I purchased an item on eBay from outside the EU. eBay correctly collected the Romanian VAT at checkout under the IOSS scheme. The eBay Tax Invoice clearly shows: - Item value: AUD 67.25 - Shipping: AUD 55.00 - Taxable amount: AUD 122.25 - Romanian VAT 21%: AUD 25.68 - Total paid to eBay: AUD 147.93 - IOSS number: IM2760000742 I also provided DHL Romania with my ING bank statement, which clearly shows that I paid AUD 147.93 to eBay, not just the item price. Despite all this documentation, DHL Romania keeps insisting that VAT was not paid because the seller, T.I. Performance, told them that they did not collect VAT. That completely misses the point of IOSS. The seller did not collect the VAT. eBay did, automatically, at checkout. This is clearly stated on the eBay Tax Invoice, which is literally titled “Tax Invoice” and includes the VAT breakdown and IOSS number. I have sent the documents multiple times, explained the calculation repeatedly, and even pointed DHL to their own website explaining how IOSS works. Yet I am still being told that my options are either to pay VAT again or have the parcel returned. I have now opened an official complaint and requested escalation to a supervisor/customs specialist familiar with IOSS. What makes this even more frustrating is that this does not appear to be an isolated case. I found another Romanian DHL customer describing almost the same problem, where DHL later admitted the customs declaration had been processed incorrectly and had to redo it. This should not be happening. Customers should not be forced to pay the same VAT twice simply because the IOSS information was ignored or not properly processed. Very disappointing experience with DHL Romania customs handling.
Edna D.
Our trip on the ship Roko with Zantium Travel was truly a trip of a lifetime. We traveled through the Croatian islands, and honestly, the entire experience was 10/10 from start to finish. The Roko was a beautiful newer ship, the food was really good, and the staff made the whole trip even better. Everyone was so welcoming, friendly, and genuinely seemed to care about making sure we were having a great time. There was such a relaxed, fun atmosphere on board, and it never felt overly formal or touristy. Our cruise manager, Ivan, was very knowledgeable and so helpful with recommendations. Getting to see the Croatian islands this way was incredible. Every day brought somewhere new and beautiful, and there’s something really special about waking up, having breakfast, and looking out at the Adriatic before heading off to the next island. The smaller ports and stops made it feel like we were actually experiencing Croatia rather than just passing through it. I honestly can’t say enough good things about the trip. It was one of those vacations that you know you’ll be talking about for years afterward. I would absolutely travel with Zantium again and would recommend them to anyone wanting to experience the Croatian coast by boat. I am already looking into booking my next cruise with them!
Alex Sonko
Please take this in!!! - This place changed my life in 2017 by turning a curiosity to a skill, I was youngest in the class and had so much to learn but I was taught everything I needed to begin my journey, with kindness and patience, leaving no stone unturned. I'll never forget the group I qualified with, the jokes and banter between us and our teacher. A nice touch there's a picture of our graduation on the wall. - I've now returned to refresh my qualification and the same pleasantly run family business has left me walking away qualified, motivated and grateful once again. I was gutted to learn my old teacher Surge (one of the funniest people I've met) had left, but the ever steady presence of Ricky and the lads I hadn't met before Ollie and Phil especially as he taught my class this time round, exceeded all expectations. If you are looking around for the right training centre to start your life changing journey of becoming an engineer, stop! There is nowhere else in this country you will have the same level of facilities, service, support and aftercare as here. They encourage you to look around before booking anywhere and so do I, the proof is in the pudding. Thanks guys, see you in another 5 years. Alex.
Jensine Stickley
Roastar has great customer service - our service rep, Katrina, is always helpful and insightful whenever we set up a new order. Roastar has seen a different face of our company many times over the last 20 years as preferences and customers change with trends. They've helped us through the art submission process many times. We mostly love Roastar because they treat us so well no matter how small our orders might be compared to the big corporate companies. They offer high-quality bags in low quantities that make sense for our business model so that we can continue operating without sinking all of our funds into paper goods that sit in storage. On top of that, our customers adore the designs our local illustrator paints, and they often comment on how cool the art direction is. We're so thankful Roastar works with raster graphics with the same attention to detail as vector graphics, so that our local illustrator's work can continue to be the face of our roasts. We're hoping for another 20 years in the coffee business with packaging from Roastar!
Angella Wint
Unfortunately, I was very disappointed with the delivery service. My order was not delivered on the date I specifically requested. When I attempted to contact customer service, I could not reach anyone by phone unless I selected the option to place a new order. When I finally received confirmation that the order had been delivered, the reported delivery date and time were completely inaccurate. The confirmation indicated that the order was delivered after business hours, which was not the case. This made it difficult to determine the actual status and location of my order. Overall, the lack of timely delivery, difficulty reaching customer service, and inaccurate delivery information made this a very frustrating experience. I hope the company improves both its customer service accessibility and delivery tracking accuracy.
Masoom Tavakoli
I ordered a wardrobe and chest of drawers in White Sand/Warm Walnut. The website photographs appeared white, but the furniture I received looks much more like cashmere. When I raised this, I was told they do not advertise it as “pure white” and that I should Google the White Sand colour palette. I found this response dismissive. The warm walnut legs is correct, as advertised on the photo. The delivery also included an incorrect wardrobe box and was missing one of the boxes needed for the chest of drawers. My emails went unanswered until I called and spent 20 minutes on the phone chasing a response each time. I was offered a £40 partial refund for the delivery error, which I do not feel adequately reflects the inconvenience or the service I received.
Dean Purcell
Disgusting bullies. For the last year they have continuously moderated comments that were simply me telling the potential customers my quote is for labour only to carry out the listed works and any dates I am available yet Airtakser keeps moderating my comments. I have evidenced over the last several months that many taskers have their logo as the DP tell customers to change the budget and airtakser hasnt moderated their comments yet my normal comments are being moderated preventing me from carrying out my employment they are single handedly destroying my business by targeting me and preventing me from getting jobs by moderating my comments unfairly causing me to give and my mental health to deteriorate to the point I will not be able to work.
D C
I’m very happy with the service I received from Porcelain Superstore. The customer service provided by John was excellent throughout the process. He was responsive, helpful and went the extra mile to ensure everything was handled smoothly. The ordering process was straightforward, and any questions I had were answered promptly and professionally. It's refreshing to receive such great customer service these days. I would recommend Porcelain Superstore to anyone looking for quality products backed by outstanding customer support. I’m now looking forward to installing the outdoor porcelain tiles on my garden patio and seeing the finished result. Many thanks to John and the team for all their help!
Sue Schwab
Having this song created was the best money ever spent. The lyrics, the melody, and the beautiful voices told the story of our lives and what the last 25 years have meant to us. I got it yesterday, and I couldn't wait until our anniversary to share it, so I surprised Marty early. I recorded his initial reaction, but as we listened to it again and again, we cried and laughed. It was truly a special moment brought about by this meaningful song. We will cherish this as long as we live! I HIGHLY recommend this experience! It was very very affordable, and the result will last for generations to come. I'm just thrilled, and can't say enough. Two thumbs up! Thank you so very much.
Todd Kramer
Totally a bogus sales site, regardless of product. They get 1 star for that is as low as it goes -- ZERO in my book. This was one of the rando ads that hit my IG ... products offered were tied to my algorithm view interests, so it is well designed and integrated into the various platforms. Tracks back to Hong Kong. "if the price is too good to be true -- is because it is..."
Courtney Lochow
My experience with Support was seamless. I had missed the return window and support had reached out to close the ticket. I made them aware I still had the dresses and I missed my window to return. Support was able to grant me the return, all I had to do was pay for shipping. Thanks to support, the dresses are headed back to the warehouse instead of collecting dust.
Asif Chuckumbaba
Sold without too much fuss. Email and phone Comms were hit and miss. I didn't get an email for the first 2 days my ad was live and on the third day I got 8 or 9 all at the same time. It looked like the first 2 days worth of emails were held back for some reason. Anyway I got emails and calls thick and fast for the next week and sold on the Saturday.
Fergo Fam
Fraud alert! I bought the 28-day potty training course (made it through day 14 and did not learn anything) and then was charged 3x the amount for the following three months. This was not clearly labeled anywhere during the booking flow. I've emailed hello@pldotcom multiple times for a refund and no one responds. Very shady! Stay away
Kevin Mcadams
I had recently purchased a bottle and due to the state laws of PA my order was not able to be shipped to me. This was my first experience with Seelbachs pick up which was a super smooth experience. Alex and his staff were super friendly and super helpful. Will be using Seelbachs more in the future!
Vanessa Castro
When I decided to order a personalized book, I wasn't sure if it would be what I had imagined, but I have to say it is wonderful—it exceeded all my expectations, and it’s fun to step into the story and be a part of it. I am absolutely delighted; it makes an excellent gift for my daughter.
Sylvester Hagan
