Emg Motor Group Reviews 356

Make sure you check your car before you leave and if anything needs be done before you go and pay if they promise anything to be fixed do not pay until is done after you pay they won’t do anything! Making all sorts of excuses not to pay an awful to deal with them after you pay ignoring you and your emails never buying anything from them again! 0⭐️

Purchased a Ford Mondeo Estate from EMG Haverhill. Service from Nicky Gregory was very professional., no hard sell and I am very happy with the car and the buying experience and I would definitely recommend them.

Staff were V-helpful. I told them what I required, and my price range, and they made some recommendations. I made a choice...I thought the price was reasonable, as was the trade-in offer on my old car. The purchased Kia sportage is nice; easy to drive with a generous carrying capacity. Just the job.

Absolute clowns. We had a Monday 9am while you wait appointment booked for a manufacturing recall fix at the Bury St Edmunds branch.

All our correspondence had the details of while you wait but when my wife turned up she was told they weren't aware of it being a while you wait appointment and she'd have to leave the car all day. This isn't acceptable to us as we have a 7 month old child and need the car.

We only had the appointment due to a manufacturing recall and we won't be using these incompetent fools again as we value our time.

The experience was just great. Friendly staff always ready to help!

From the moment we arrived were greeted by warm friendly staff. All staff were very knowledgeable too. A extra shout out to Morgan who made the whole car buying experience easy and stress free. Definately recommend this garage.

Just purchased a sportage from Emg Ely dealt with Matt very professional and a nice guy to deal with all the salesman were great made me feel welcome didn’t put any pressure on me the best experience I’ve had buying a car I would highly recommend Emg Ely for your next car.

From the moment I said ‘hello’ I felt I was in the right garage to buy a car. I was only looking and had another garage to visit but in the end, I liked what I saw and it fulfilled my specification. I had already done some research and knew a little bit but of course, a lot I didn’t know. Michael Mulligan was professional and helpful as well as ensuring we knew exactly what was on offer. This is our first experience of an electric car so feels a ‘soft’ approach which is great. We went for a drive yesterday; I’ve gone from ‘I’ to ‘we’ as it’s clear my husband is as keen as me to drive the new Kia Niro.

Had a problem with my Kia, and my local Kia dealer (not EMG) couldn’t get me in until December. I found EMG by chance when phoning round for a Kia garage with earlier availability.

The Cambridge branch had next day availability. Took the car up expecting to leave it with them for a few days. So I was pleasantly surprised to get a call the same day to let me know they’d taken a look, simple fix, they’d had the part in stock so gone ahead and done it under warranty, and I could get my car back.

Very professional and knowledgeable team. They don't try to force you for anything, infact they guide you through and have good number of quality used car choices. They stayed late to complete the delivery of car. I would recommend them for sure.

EMG Bury St Edmunds

Good:

Sales team

Aftercare service

Bad:
The bumper was resprayed but is still the wrong colour. EMG carried out the respray and are refusing to correct it. They claim the mismatch is due to the material it was sprayed on (which I understand), but the colour difference is significant — not just a slight variation.

Jamie and Chris were fantastic helping me sort a new car out urgently. Friendly, informative and professional. Very grateful Jamie found me a car perfect for what I needed! All the staff were lovely and helpful!

The whole experience was excellent with thorough explanations at all points. I could not find a better value price for the MG ZS I bought from them anywhere else in England.

5 Star all the way in respect of the purchase experience. A special thanks to Mike Mulligan for his kind attention
Hoping and expecting the same for the rest of the time the car is with us.
We're in our eighties and are expecting this to be our last car.
Please keep the 5* experience going EMG Ely👍

Excellent service, car had some marks but not an issue as these were repaired to such a high standard you could not see any evidence of them being there.
Nothing was too much trouble and a very relaxed way to purchase a car

EMG ELY , we pop in to see about a Sportage , was greeted by michael de quidt, explained our situation, worked out our optoins ,very polite and helpful ,took us for test drive and explained all about the car options with high knowledge , gave us time and had look around the showroom for us to decide our options. then michael mulligan took the the rains checked the options on offer as we decided on new Sportage, he was again polite, helpful making sure it was correct for us . and led the way antil the end with the end saying enjoy your car im only phone call away ,fantastic out come . im sure we will return in the future thank you for all the team in Ely a delight to deal with.. keep up the good work..

Excellant Customer Service

Our experience was made good by the very professional friendly staff at EMG Huntingdon. In particular by Ashley, who responded to our online message the next day. We needed a car asap and saw a Nissen Juke that had just arrived in the showroom. There were no photographs on the vehicle, but we still expressed our interest to buy. Within hours Ashley had the details sent via video for us to view. We were without a vehicle to drive, and after paying a reserve fee he drove it to us for a test drive. He was great from start to finish. The whole process was made hassle free & easy, EMG could not have done more for us. Needless to say we purchased the car, and true to his word Ashley delivered to us on Monday 22nd September. We will definitely buy from EMG again. I have already recommended them to friends & family. Great thank you.

I was happy with the service at EMG Haverhill because it was friendly and a comprehensive explanation of all options, will definitely use them in future

Don't buy any cars from EMG Group. We bought a Nissan Qashqai and p/X a BMW. Sales accused us of not being honest about BMW service book, which a hour later we rang BMW dealer confirmed it was correct. Sales didn't tell us that tyre wheels were scratched. Sales took 6 weeks to refund our deposit and over two months to reply to our written complaint