Golden Tours UK Sightseeing Reviews 

The tour guide Brennan .He was so interesting and had some really fun facts that made it so much better .He was great with kids too

This review is in regards to the the Golden Tour Hop on Hop off bus in London. This company was referred to us by our hotel. It was the cheapest and had a 72 hour option which I wanted. In 2 days, I was only able to use the bus twice. First, the app was not very accurate in showing the location of the buses in real time. Also, the bus stops were not clearly marked and visible compared to the other companies. This made the stops very confusing and difficult to find. I saw very few Golden Tour buses compared to the other companies so the wait times were ridiculous. In one incident, we were standing at the bus stop marked Golden tours. We waited over 30 min and when the bus finally came, it just drove by and didn't stop. I called customer service and they told me to go to another stop. The other companies had customer service representatives at most stops and Golden didn't have any. I should have paid more money for a more reliable company like Big Red bus. They definitely had more buses, bus stops clearly marked, and a representative at almost every stop I saw.

I’ve never come across such terrible and rude customer facing staff in my life.
They over sold our seats for the upper deck. So was told to board and find a space. All were taken. The attitude of the guy scanning the tickets was; either sit down stairs or leave for a refund. I couldn’t believe what I was hearing.
There were 3 other families having the same issue. It was carnage.
We asked for the next bus and their answer was they are all full. Take it or leave it.
We will
Never ever use this tour again

A great way to see london at Christmas

Awful company. They are providing different information about collection points, their customer support gave us as well different information about post code where our sightseeing bus supposed to be, so we missed our Lights Tour. I would never recommend this company and their tours to anyone. Very disappointing service

Well organised. Informative. Good communication.

We are a family of 12 from Canada, everyone loved the lights and the tour from small kids to seniors. The bus drivers were very friendly, welcoming and helpful to us as we are such a big group. Highly recommend. Merry Christmas!

Start earlier than expected. Do be there at 7:30 as required. Every attraction was given enough time for sightseeing, detailed and enthusiastic tour guiding. Love the tour guide. He gave is info about the attractions we’re going to visit, even the spots we are going to pass by when on the bus. Driver always on time, everything on time. Heard delay on other shuttle bus but not mine. It’s my pleasure to hv great tour guide and driver. TYSM

Zo zo is an excellent tour guide with plenty of history knowledge about the places, and most importantly he is a great humanist. He saw my son being specially abled and made him comfortable throughout the day tour. Lovely guy and we would anytime recommend him!

Bruce was great! Very entertaining and informative! He got us to our destinations on time. Altonio the driver gave us smooth, trouble-free ride

We hired the London tour for the day for sightseeing and paid about 100 pounds to do so for two adults and one child.

Unfortunately, the buses drive for about ten minutes and then stop to give the driver a 30 minute break (or so we assume). We were also kicked off one bus on to another one that took 45 minutes to start moving, so the majority of our tour was spent looking at the top of a bus shelter.

Also unfortunately, there are very few Golden Tours buses, not the frequency we were promised. While waiting at Marble Arch to return to London Bridge, we saw at least 3 of each of the other tour operator buses.

After 90 minutes it was getting too tight to catch our return train home and we couldn't get a taxi so we were forced to get the tube. Not the experience we expected for our money.

Choose any of the other operators over Golden Tours. Golden they are not!

We had a great tour with Brennon. Beautiful photospots and Christmas lights.

Very nice customer service

I took the Windsor, Stonehenge, and Bath tour with Bruce this December. He was an informative and humorous guide, as well as a genuinely lovely person—very caring and punctual throughout the trip. I really enjoyed the experience and would definitely recommend it to anyone who loves history and nature. Absolutely worth every penny and every minute.

bruce and kee make the experience so fun and enjoyable they are the best

Bruce was a great tour guide and very knowledgeable. Sokol was a great driver would recommend both!

I happened to come across the site when searching for discount codes. And found this on the day ticket £10 cheaper. So of course I had no excuse not to go.

We had a lovely time on the Christmas Lights Tour and would highly recommend it. Abby was a great guide and very funny! Seriously a worthwhile experience.

No audio provided despite it being advertised, we booked upper deck seats and the bus was advertised as being open top but half the top was actually covered so we ended up with a restricted view.

The bus stood or crawled through most of the route due to the traffic and it didn't actually show many lights.

Lots of the passengers left the tour early and were asking for refunds.

We thoroughly enjoyed the Christmas lights tour. There is no way that anyone could manage to see all the lights on foot, so after a long day of christmas shopping, it was a relief to get on the bus. Barry, our guide, was very knowledgeable - pointing out interesting landmarks and relaying facts and history. He kept things fun with his christmas cracker jokes and a christmas quiz.
The light displays were amazing - so much work goes into them. It was also a great opportunity to appreciate the architecture of the buildings. When you're looking upwards, you see so much more than you do from the ground.
For once, it was convenient to be sitting in stationary traffic, as this enabled all passengers to take turns to capture the perfect photos.
It was cold on the upper deck, but it's worth paying the extra to get the best views. At least it didn't rain!