Applying for the visa was easier than I had expected. The only problem I had was having my normal email rejected. I had to use a secondary email. When I made a mistake in one part of my application,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, I got my VISA, but only after I found out that I could do it through the government website for $20 instead of $100. I think it's disgusting that after booking my flight I was directed to this... See more
Company replied
My son’s original passport photo isn’t the best - too bright - therefore I had an issue with his ETA application. The UK Visa Portal Customer Support department was extremely helpful. Specifically,... See more
Company replied
Steph L was incredibly professional fast and polite. You have an absolute star there in customer service and you should be proud of the service this site provides as a whole. I didn’t realise I nee... See more
Company replied
Company details
Written by the company
At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.
Contact info
London, United Kingdom
- contact@ukvisaportal.com
- ukvisaportal.com
3.1
Average
697 reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Full refund denied again
My appeal for a full refund it was denied a second time. I was told my application was already in “ an application request stage“ and therefore didn’t qualify for a full refund. How can an application be in any stage if it has not been submitted yet. The only thing submitted at that point was my payment. Obviously my mistake in sending my payment in midway through the application. ( as required by the app). I would advise anybody against using this service as they do not honor the policies they print.
April 20, 2026
Unprompted review
Good overall, small delay in response
There was a slight delay when I reached out with a question, which slowed things down a bit. Once I got a reply, everything was handled properly and moved forward without issues.
April 11, 2026
Unprompted review
It was a seemingly easy process
It was a seemingly easy process. All the information was presented clearly and the experience was hassle-free and easy.
May 5, 2026
Unprompted review
Money down the drain
I thought it was the official website, but turned out it's not. Just money down the drain.
May 8, 2026
Unprompted review
The requirements were a little…
The requirements were a little stringent but the turnaround and the response from them was great and quick.
May 8, 2026
Unprompted review
Reply from UK Visa Portal
Hi Snigdha,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
very fast and efficient
May 5, 2026
Reply from UK Visa Portal
Hi Lisa,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
I missed my international flight by 28…
I missed my international flight by 28 minutes because of your incompetence!
May 4, 2026
Reply from UK Visa Portal
Hi Lea,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
I had trouble getting my pictures…
I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer examples of acceptable and unacceptable photos should be displayed.
What was very helpful was the patience of the Visa Team. They were very helpful and nice throughout the submission process and we got it done! Mahalo.
May 6, 2026
Unprompted review
Reply from UK Visa Portal
Hi John,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Good balance between automation and human support
The system itself is clearly designed to handle most of the process automatically, which makes things faster and more efficient. At the same time, I never felt like I was dealing with a completely automated system. Whenever I had a question or needed clarification, I was able to get a response that felt personal and relevant to my situation.
April 8, 2026
Unprompted review
Reply from UK Visa Portal
Hi Amelie,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
A well-structured process with consistent updates
One thing I really value in any service is transparency, and that’s exactly what stood out here. From the moment I submitted my application, I started receiving updates that clearly explained what stage I was at. It wasn’t just generic notifications, each message actually added useful information about what was happening behind the scenes. This made a big difference because I never had to guess or follow up for status checks. Everything felt organised, predictable, and under control, which is something I rarely experience with similar services.
April 18, 2026
Unprompted review
Reply from UK Visa Portal
Hi Sofia,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Scam
Scam - be aware, you can do the same through government website for fraction of the price and much quicker
May 4, 2026
Unprompted review
Efficient service and exceptional…
Efficient service and exceptional customer care. Highly recommended
May 7, 2026
Unprompted review
Reply from UK Visa Portal
Hi Ruth,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Deceptive Misdirection
I was led to believe this was the legitimate UK government site to obtain an ETA visa. It is not. The listing in search engines is deceptive and meant to misdirect. The cost of 3 visas was nearly five times what the visas actually cost. I asked for a refund as soon as I learned of the deception. They refused to refund my money. I will need to dispute the credit card charge now.
May 5, 2026
Unprompted review
It was very positive
It was very positive, although taking a photo that didn’t have glare, fingers or shadows wasn’t easy. Thanks
May 7, 2026
Reply from UK Visa Portal
Hi Steven,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
BUYER BEWARE
BUYER BEWARE. SCAM. Terrible to find out significant up-charge in processing fees that is NOT RELATED TO UK GOVERNMENT. I was up-charged ~$119 AUD on to of a $40 government fee. There is no clear information on an parts of the website after direction from the google URL that indicates this website is not affiliated with the UK government.
May 7, 2026
Unprompted review
All details were clearly explained…
All details were clearly explained beforehand and there was no hidden charge. Basic, basic assistance when I needed it.
May 4, 2026
Unprompted review
Reply from UK Visa Portal
Hi Phuc,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
No stars if I could
No stars if I could. Do not use this site. I made a mistake of not using the official government site. The visa only cost 20 something pounds or dollars. This site charges $130!! If you don’t mind paying $100 dollar more for same service, then go ahead. I wasn’t paying attention that day and I got duped into using this site and I did t really research ahead of time how much the visa would be otherwise I would balked at the cost when they charged and cancelled the process. You have been warned.
May 2, 2026
Unprompted review
I was feeling nervous to upload the…
I was feeling nervous to upload the data from my passport, but it's a secure site. No problems and rapid response.
May 3, 2026
Unprompted review
Reply from UK Visa Portal
Hi Minh,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
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