Barnard Marcus Reviews 

I instructed the Sutton branch to sell my property and, after some discussion regarding the asking price, my flat was successfully sold.

I would like to say a big thank you to the salesperson and the sales manager, who were both professional, helpful, and a pleasure to deal with throughout the process.

Unfortunately, I cannot say the same about the sales progression at the Sutton branch, and this is the main reason for my negative review. As someone who works in the property industry, I have a good understanding of the sales progression process from start to finish. Sadly, the way our sale was handled caused my wife and me a great deal of unnecessary stress.

There were repeated issues with communication and constant pressure to meet deadlines so that linked transactions could exchange and complete, allowing the agents to receive their commission. Rather than helping to move the process forward smoothly, the experience became far more stressful than it needed to be.

Thankfully, everything has now completed, we have moved into our new home, and the matter is behind us. While I appreciate the excellent work of the salesperson and sales manager, the poor sales progression experience means I cannot recommend the Sutton branch as a whole.

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

I’ve given 1 star only because zero isn’t an option.

The service from this letting agent has been extremely poor. I’ve been reporting a drain blockage for over three weeks, and they still haven’t addressed it.

During their recent visit, they even left the bath‑tub side cover open, adding to the list of unresolved issues.

I’ve followed up multiple times, yet they’ve shown no urgency, no accountability, and barely any interest in responding to emails.

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

The team at Barnard Marcus (Surbiton) were fabulous to deal with. They fully appreciated the sensitivity of selling a house via probate, following two tragic deaths, and kept their finger on the pulse at all times. They were calming and reassuring when things seemed to be going wrong, and always on my side. One word though - DO NOT USE their recommended solicitors, Taylor Rose. Utterly hopeless!

Misstated the law, then tried to charge me for their mistake

Barnard Marcus told me the Renters’ Rights Act 2025 imposed a blanket two month notice period on my tenancy, overriding the one month notice period already written into my contract, and that I therefore owed an extra month’s rent. This is simply wrong. The Act’s transitional provisions preserve a shorter notice period already agreed in an existing tenancy agreement; the two month figure is only the statutory minimum for tenancies created after the Act. This is confirmed by a parliamentary written answer (Matthew Pennycook MP) and by the NRLA’s own published guidance, both freely available to anyone who bothered to check before threatening a tenant with unwarranted charges.

I raised this directly, in writing, with sources attached. Barnard Marcus did not correct themselves. They repeated the same incorrect position more than once, despite having been shown the actual legal basis for my notice period. At no point did they act as an advocate for me as their client’s tenant, or even as a neutral intermediary. I had to research the law myself, draft the correspondence myself, and hold my ground myself, while they added stress and manufactured a financial dispute that had no basis in law.

If you are a tenant dealing with this agency, do not take what they tell you about your legal position at face value. Get it in writing, check it against the actual legislation, and be prepared to correct them yourself, because they will not do it for you. Their internal complaints team is just as useless.

Estate agents to be beware of: Ella Hatton, Francesca Groome, Francesca Lewis, Zameer Rahman, Aaron Potter.

I thank Rodrigo Varela in Barnard Marcus Kennington for his professional attitude, his help and assistance. I find the process of find in a flat to rent in London terribly difficult; Rodrigo helped a lot.

Thank you

13 days of a continuous leakage into my rental property causing my tenants unnecessary distress.
Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!

All I can say is wow! I recently found my property through Ella in the Covent Garden lettings department, and I couldn’t be happier with the experience.

I was really worried about the whole process as I’d never rented a property before, but from our very first phone call, Ella immediately put my mind at ease. She listened carefully to exactly what I needed and went above and beyond to help me every step of the way.

She is incredibly trustworthy, professional, and made the entire process feel easy and stress-free. Definitely not your typical estate agent!

Thank you, Ella – I couldn’t recommend you highly enough.

Feroza & Yinka
I recently sold my property through Barnard Marcus in Mitcham, and I couldn’t be happier with the service provided by Feroza and Yinka.
From start to finish, they were professional, proactive, and genuinely committed to achieving the best outcome for my sale.
Feroza kept me fully informed at every stage, offering clear guidance and honest advice that made the process feel straightforward and manageable. Her communication was always timely, and she handled every detail with confidence and care.
Yinka was equally fantastic—knowledgeable, efficient, and always ready to step in to ensure everything stayed on track.
Together, they made a great team, and their dedication gave me real peace of mind throughout the entire process.
Thanks to their hard work, the sale progressed smoothly and successfully. I highly recommend both Feroza and Yinka to anyone looking to sell in the Mitcham area. They truly go above and beyond.

Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

I registered my interest in buying a property with this estate agent in Feltham and never heard from them again. No follow‑up call, no email, nothing. It’s disappointing,

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.

Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.

I would strongly urge anyone to avoid this estate agent.

I would like to leave a very complimentary review for Quasim at Barnard Marcus.

Throughout my sale process, Quasim was absolutely excellent. Moving house can be incredibly stressful, but he was professional, responsive, supportive and reassuring from start to finish.

He always kept me updated, answered my questions promptly and went above and beyond to help things progress smoothly. His communication and customer service were outstanding, and I genuinely felt supported throughout the whole process.

Thank you again, Quasim, for all your help and hard work. You are a real credit to the Peckham branch.

Sandra A

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.
Lack of their internal communication between Sutton and Leighton Buzzard branches are laughable. One branch tells you one thing, another branch something else. They can't even make an effort by talking to each other. Avoid at all cost.

I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.