I contacted Ashley Adams for my brother who was selling his house. from the first phone call, to the visit and valuation the staff were helpful, friendly, and nothing was too much trouble. Adam F... See more
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I am thinking about selling my property and Penny, Ashley Adams representative, came to give my husband and I a valuation. Whilst with us and in discussion about the value she took two calls on her mo... See more
I viewed a property, liked it and agreed that I wanted to rent it there and then. Ashley Adams continued to show prospective renters around (I understand some agencies do this as common practice). I... See more
I've seen a property I an wanting to view. I have been calling Them now for 4 days to be directed to an answering facility. I have left a message requesting call back but had nobody call me. I would n... See more
2.5
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61 reviews
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I would never use this agent again
I would never use this agent again. I have used a number of agents over the…
I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them again
One example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned.
They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.
I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts
I would never use this company again.
September 24, 2021
Unprompted review
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