Emg Motor Group Reviews 356

Paul at EMG was very helpfuland friendly. Very satisfied with the car so far. Overall a very professional experience.

The company sales person knew exactly what I needed the car for.he was very polite, curtous and friendly.
He arranged everything well.done.

I would not recommend EMG Bury St Edmunds because I part exchanged my Convertible car with them for the same model of car I already had but in a 5 door which suited my terminally Ill grandmothers care needs better, EMG knew I was buying the car off them to help assist my terminally ill grandmother who has lung cancer.
I paid for the car over bank transfer in good faith from a distance by seeing a video sent over, in this video they stated it was in good condition, no faults etc, I had no reason to not trust EMG at this point.
Upon collection, the car Dealer had to come to the post office with us to tax the vehicle, he is a smoker, so we presumed the dealer was the smell in the car for the journey… sadly he wasn’t the smell, we got the car half way home & it became apparent it was the car & it absolutely stank!
We drove it straight to the car wash & cleaned the vehicle where we found a small burn mark, nail clippers, chewing gum, glitter as well as the stench of fags & the parcel shelf was broken, I informed EMG less than a few hours after collection & emailed pictures.
The following day the smell was still rancid, so off I went to another car wash to have it valeted, where we then discovered not only the car was riddled with smoke smell, the bumper also had two cracks in it as well as a cracked brake light & the surrounding paint work looked strange subtle but strange, like it had possibly been in a accident or hit something, I called EMG, emailed pictures & they apologised, acknowledged they had missed the damage & would be in touch on Monday to resolve the issues.
Monday morning I took the vehicle to my local garage to look over it, the car had been in my possession less that three days at this point, the garage discovered the Pollen filter had not even been changed like the paper work issued by EMG stated it had been, the filter was black with filth, this then sadly confirmed my complete lack of trust in EMG, I spoke to the manager & requested a full refund instead of any offer of fixing the faults with the car.
Unfortunately EMG have gone on to cause me nothing but unnecessary stress by denying my consumer right to short term reject the vehicle within 30 days due to faults, they’ve Gaslit myself to insinuate I am somehow at fault & should of complained on site before I left & said the car is not faulty, even though they have acknowledged the faults & offered to “fix” them.
They refuse to acknowledge my very real concern of Third-hand smoke, which is the residue of cigarette smoke that sticks to surfaces, can linger for months and pose potential health risks to myself & especially my terminally ill grandmother as well as the fact they did not disclose the smell or the fact the car clearly has material defects when I purchased the vehicle due to smoke.
I am now currently stuck with a car I cannot use as I have had to involve citizens advice & sadly it now looks like I’ll been taking EMG to court unless they can do the honourable thing and except my request of returning the vehicle for a full refund.

Paul at EMG was very helpful. Very satisfied with the car so far. Overall a very professional feeling service

I booked a car pick up deliver for MOT a month a head and they called me that they dont do it, i need to take it there, then they told me i need to book 2 month ahead, whereas their system was clearly allowed multiple dates even earlier. So either I was lied to or they have a very misleading bad booking system.

I purchased a Land Rover Discovery Sport from EMG Duxford and I am very pleased with my purchase. I would highly recommend you purchase your next car here.

Fantastic customer service from all the team. Thank you Kieran and Julia for being so attentive and helping me get through a stressful time and get a new car on the road quickly.

We had the pleasure of purchasing a Renault Captur from EMG at Bury St Edmunds. Having dealt with many car dealerships over the years we were extremely impressed by the overall approach, professionalism and the way the purchase process made us feel comfortable, not rushed and fully informed at all times. Paul and Alan even arranged for heated seats to be retrofitted to the vehicle upon request. EMG took care of any minor blemishes we had noticed on the car, serviced it and basically delivered in all areas. This is what good looks like in car sales ! !

Every member of staff friendly smart and helpfull lots of communication and Matt sent a very very detailed vid of the car before we drove a long diatance to view it
Shame we dont live close by as would use here for servicing are gorgeous new car we purchased.
Highly recommend....

I'd recommend EMG Ipswich to a friend because they were polite informative helpful and Jack really came through on my tight deadlines. Amazing customer service from this man.

Very helpful and friendly staff brilliant experience

Really enjoyed my experience at EMG Haverhill. The car was excellent and well presented, the site of the dealer was clean and welcoming and easy to park at. My purchase was handled by Nicky was who friendly, professional and courteous throughout. Would happily use again to purchase a car in the future if required.

I would just like to thank Chris Humphrey’s for the great service he provided when buying my used Mazda from his garage. He was very polite, professional and sorted out any concerns I had. When collecting my car, it was a great experience, plus love my new car .

Dealing with EMG Kings Lynn to source a used car was a problem free and most enjoyable experience. Credit for that has to go fully to the sales contact - Jamie. His approach from first contact, through to the point I drove away in the vehicle was exemplary - clearly someone that has been in the trade a long time and knows the right way to deal with prospective customers. Although I was looking to purchase a vehicle that had been traded in and was not one of the EMG franchise makes, his knowledge of the vehicle was spot on and it was clear he appreciated the reasons for my interest in that specific car, and made me confident it would be presented to me in the best possible condition, at time of collection. That proved to be the case, with there being clear investment by EMG in addressing a minor bodywork defect, the wheels, and overall the cleanliness of bodywork and interior. I was left with the feeling they had gone above and beyond what many dealers would do for a used vehicle, and that, combined with the experience of dealing with Jamie, meant I drove away an extremely happy customer!

Saw the car on Autotrader and went from there, every member of staff was polite, helpful and knowledgeable no pushy salespeople. Easy to do business with and car is great, would highly recommend.

We picked our car up last week from EMG in Boston. The car was prepared immaculately and we couldn't be more pleased. Thankyou to everyone involved.

Phil and Rita Peak

Just pick up my new car Audi sq2 couldn’t be more happier with the service I received
Special thanks to Skaiste Peckyte who made us feel relaxed and comfortable from start to finish.Thanks Victoria

I sold my car to EMG Motor Group (David Baldwin). Immediately after the online auction I received a call from David. He was prompt and professional with communication all along . The car was collected as arranged and the money paid without any delay. The ownership transfer was done by David immediately. I must also mention his colleague, Rupert who collected the car is a thorough gentleman---polite and professional. Overall very pleased.

Can only speak as I find. Found a car online 170 miles away from me. Contacted Ely Kia branch and my queries and purchase were handled very efficiently by Michael de Quidt. I was impressed by not only the car but the service I received. You can't be sure of a car until you've driven it, a local test drive tells you very little. I took the scenic route home using all types of road. 170 miles later, I'm delighted. Thanks EMG and especially Michael.

After spotting the car online to driving couple of hours from us the car was completely as described couple of little marks to make it perfect which they sorted out fantastically great team to deal with would not hesitate to drive out to them in the future when I am looking for another car cannot fault them from start to finish thank-you to Jamie Worman.