Dixons Estate Agents Reviews 

I went into the Solihull, Poplar Road branch today and was fortunate enough to meet Stacy. She was an excellent ambassador for the company. I’ve dealt with Dixons before and not always had the best experience but today totally restored my faith in the company.
Stacy was polite and helpful and really listened to me- she was able to book me an appointment for a house viewing and made me feel as though she understood my situation
Very impressed with her attitude and knowledge

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Holly was very helpful and answered all the questions we had! Very quick process and can’t wait to be in our family home!

We had a lovely agent called Leoni (Lee) today showing us around a property in Stourbridge.

She was so lovely, knowledgable and related to us which eased us and made the experience one of our best.
She was excited to show us around and tell us things about the property, making it a very enthusiastic session that really helped with our opinion on the property.

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty.
Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing.
I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent—however, to date, I have not received any written communication as promised.
I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back.
This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress.
I require the following as a matter of urgency:

I require

Immediate contact from the lettings team to progress marketing and re-letting of the property
Access to my property so remedial works can commence.
A dedicated point of contact going forward

If this matter is not resolved promptly, I will have no option but to escalate this further.

Dixons estate agents are by far in my opinion one of the most helpful and honest agents I’ve had the pleasure of dealing with. They are very professional and very knowledgeable about the Kidderminster area. I would 100% recommend anyone who is looking to buy, rent or sell to use their services.

A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.

Holly set up my home insurance, she listened to what I was after and covered everything I asked for a fab price. I would highly recommend Holly to friends and family.

SADLY I CANNOT LEAVE 0 STARS:

This relates to Dixons - Working on my behalf as an Estate Agent handling the sale of my property

I’m leaving this review to help others avoid the situation I found myself in. The contract wording used by Dixons is not as clear as it should be, and it’s very easy for customers to misunderstand how long they are tied in for, PLEASE PLEASE READ ALL THE FINE PRINT BEFORE SIGNING ON THE DOTTED LINE, all the glitters isn't gold and I found that out to my peril.

People need to be aware that when you sign with Dixons, you are committed to a binding 16‑week minimum period, and even after those 16 weeks have passed, you are still tied in for a further 28 days’ notice. During this notice period, you cannot use another estate agent, cannot remarket elsewhere, and cannot move on, even if you have already asked for the property to be removed from the market.

In my case, I had been with Dixons for 5 months (20 weeks) by the time I asked for the property to be withdrawn — well beyond the 16‑week minimum period — and I genuinely believed the agreement had naturally ended. Only afterwards did I discover that the contract continues indefinitely until you give 28 days’ written notice, even when the property is no longer being marketed, they take it off their books but tie you in to a further 28 days where you cannot approach or relist with another Estate agent.

I raised this with the Property Ombudsman, not to seek compensation, but to highlight what I believe is unclear and potentially misleading wording so that others might be better protected. Unfortunately, because the clause is technically written in the contract, the Ombudsman does not assess fairness — only whether the agent followed the wording.

My hope is that this review helps others go into the agreement with full awareness, as the practical implications of the notice period are not obvious from the way the contract is presented.

They Never replied to Emails at all, I think they were afraid of committing anything to an audit trail I think

ALSO ANOTHER IMPORTANT WARNING FOR OTHERS
DO NOT LET THEM BADGER YOU INTO DROPPING YOUR HOUSE PRICE WITH THE PROMISE OF “GETTING MORE INTEREST AND GETTING MORE THAN THE ORGINAL ASKING PRICE”. THIS DOES NOT HAPPEN — ALL IT DOES IS DEVALUE YOUR PROPERTY.

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

I have dealt with Dixons Estate Agents on several house viewings in Birmingham, and my experience has been excellent. Amy and Claire are genuinely the nicest estate agents I have met. They are energetic, professional, and—most importantly—they take the time to listen. They really paid attention to my preferences for buying a house, made thoughtful recommendations, and never once tried to push a property on me that didn’t feel right.

Their approach is completely different from my experience with Oakmans, where I always felt like just another person in a long queue and, at times, as if they were doing me a favour by showing a property. With Dixons, the process felt personal, respectful, and genuinely helpful.

If you’re looking to buy or sell a house in Birmingham, I would definitely recommend going to Dixons.

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

I was shown a property by Holly from the Bromsgrove branch.
Her professionalism and knowledge was excellent.
I was very impressed with Holly, is a credit to Dixons.

I did not receive the level of mortgage support I expected from this company. While their general customer service was satisfactory, the mortgage advisor was not helpful. Despite charging a substantial fee, I do not feel that he secured the best possible deal for me. In my view, Mr. Mazar Singh appeared more focused on maximising his own profit than on acting in the best interests of the customer, particularly given his £700 fee.

Becky at Dixons Yardley office has been brilliant with the sale of my family home of 54 years,she put me at ease no stress,she has excellent communication about the area and between herself and me,she sold my house in 1 Day im absolutely buzzing,

After trying to sell my house with a previous estate agents with no luck, I decided to go to Dixons in kingsheath with Amelia Pace, which was the best decision I have ever made!
With her straight talking, empathy and desire to get the job done she got my house sold with her unbelievable drive and no messing around attitude. When it came to completion even though there were complications from the buyers side, Amelia with her perserverance and pushing both sets of solicitors, got the job done extremely professionally!
Amelia was always at hand and was willing to help with anything i needed, she also sorted me out with a rental property at short notice, she is an absolute credit to Dixons and is highly recommended!!!
Thank you Amelia I wouldn't have done this without you!!

House purchase through Dixons WILLENHALL Lovely supporting staff guidance and help when needed always at the end of the phone highly recommend the Willenhall branch for all your property needs

Fantastic! I've used Dixons for over 20 years to deal with my lettings portfolio. I wouldn't dream of using another Letting Agent. I can call at anytime and they will resolve any queries or issues I have immediately. They know the background of all my properties which helps with any dealings. I cannot recommend them highly enough.
The team there is amazing, which is a testament to Meg, the Lettings manager.
Thank you, Meg, Holly and Freya.

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!