Williamhbrown Reviews 1,325

March branch are rubbish. Take my deposit for rental, then when they cancel the rental they delay my refund unnecessarily, hindering me unable to get a new place! Shockingly bad.

William H Brown (Wakefield)
Lets start with the positives..as that wont take long..
Dominique Hammond & Charley Macintosh good at their jobs definitely need to find a more reputable firm to work for...
Now for the negatives.
Louisa Crook couldn't think of a better name if I tried, and she's the local director.
1. Attempted to charge hundreds of pounds more than had been agreed.
2. The very same "local director" oversees a shambles. the office looks like the local tip.
3 GDPR must be an issue as when my wife and I went in we could see details of other clients on their computer screens facing the door and paperwork strewn everywhere.
4. Continues to recommend Gilson Gray Solicitors (review on them to follow)even though she is fully aware how inept they are.
5. Promise of open day's (don't believe a word of it) Open half hour would be more accurate.
6. Total lack of communication until Charley stepped in.
I could go on as there is a whole catalogue of issues and may add more to this review.
But at the moment I'm just trying to forget the whole traumatic experience.

William H Brown are just unbelievable...
Louisa Crook (Local Director) Has now been promoted.... Talk about failing upwards she's made a career out of it...
I can only think of one thing worse and that's who she's been replaced with... Nightmare...

Please do not use this branch of William H Brown!!

Had a bad experience , thinking would be good to buy a property , after so many years we decided to finally buy a house. We decided to use William h brown , we went into Doncaster branch we spoke with Adam B one of the mortgage advisors explained him the situation as im self employed its a bit different for me ... Back and forth we provided what was needed and as normal something was missing from my side .... So we decided to do just on my fiance the mortgage... We found a house we and needed a small mortgage , sent an email to Mr Adam nothing come in... So i have called the sales department been told that he will call me back so never happened. Just to close this , if you want buy a house , find a better agency or a mortgage advisor that does hes best for his costumers !

These guys are nothing but crooks, conmen and cheats.

Chelsea in the Harwich branch- What a star! So helpful and very happy. What a joy to deal with. THANK YOU FOR YOUR HELP. Very professional! Natalie

Historically I would avoid W H Brown at all costs, but they happened to be selling a property my son wanted to buy, in what was the absolutely perfect location. Ruben Stobart at the Reepham (Norfolk) office drew the short straw for showing me and my son round. He was helpful, informative, answered our questions, and guided us through the process. I had steeled myself for a battle against high pressure selling but what I got was quite the opposite. In the end my son's circumstances unexpectedly changed and we couldn't proceed, but I couldn't fault Ruben if I tried.

Charlotte at Lincoln branch went above and beyond to sort the completion date out, Charlotte really went the extra mile and did more than my own estate agent. I am amazed by her determination and always kept me upto date with every step of the progress.

We have viewed several properties via North Walsham & Aylsham branches. I can recommend Evie who showed us around two properties in North Walsham. She was polite, professional, friendly, knowledgeable and helped us to negotiate an offer which was accepted. I have only given 4 stars as we have not completed as yet, but the communication with the North Walsham team has so far been excellent. Must mention the Aylsham Branch too. They have been helpful organising viewings with excellent communication and Emerson was so helpful and professional.

William H Brown in Cowgate, Peterborough has been nothing short of appalling.

I initially contacted them to put my house on the market, and a few days later, they told me they had a potential buyer looking for a property on my street. As my house was rented out to a difficult tenant, I specifically asked the team to be discreet and not discuss any details about the sale in front of the tenant. I also asked them to make the buyer aware of this sensitive situation. Unfortunately, these instructions were completely ignored. The tenant found out confidential information that they should never have been privy to, which caused significant problems.

When I called to raise my concerns, I was met with a rude and dismissive attitude from Beth, who showed no empathy and later ignored my calls altogether. It took some weeks later for a manager to respond to my complaints. Dan then appeared helpful and apologetic, he suggested that I didn’t make a formal complaint and that another manager would contact me shortly, and a gesture of good will (reduction in fee) would be applied. I never complained with this in mind - Initially, I just wanted to feel heard by someone who could empathise with how I’d been left feeling after some big mistakes had been made by the company.

I had also clearly instructed William H Brown to copy me into all communications between themselves and the tenant but this did not happen either. They arranged a viewing without notifying me, which led to the tenant cancelling and arranging their own private viewing. At this viewing, the tenant sold personal items and even some fixtures and fittings from the house to the buyer, and made promises to the buyer that wasn’t theirs to make. What’s more, I learned this from the tenant, who had informed the estate agent (Beth again), but the estate agents failed to inform me of any of this, despite being aware. William H Brown also communicated directly with the tenant about collection of the keys, which was not their responsibility and against my clear instructions. I actually drove a 3 hour journey to collect the keys myself from the tenant and was clearly inconvenienced.

The property was not managed or rented through William H Brown, so their only role should have been to arrange viewings — with my consent. Instead, they overstepped boundaries, ignored instructions, and caused unnecessary stress and complications.

When I finally spoke to a different manager 32 days later after my initial conversation with Dan, I was made to feel as though none of this mattered — their only concern was that they had “found a buyer,” as if that excused their negligence and unprofessionalism. Although I was initially told I might receive a reduced fee due to the numerous failings, I was told bluntly by Josh that my complaints did not warrant any fee reduction, good will gesture and I didn’t even receive an apology. There was no accountability from Josh that any aspect of their service was unacceptable.

To make matters worse, Josh was rude and patronising during another call, telling me that I was “not the solicitors’ priority” when I chased up an issue raised by the buyer that didn’t match the solicitors’ information. Once he realised that I was actually calling with good reason — on behalf of both the buyer and myself — his tone changed, but I never received an apology for his earlier tone and poor attitude towards me.

In the end, I paid the full fee for a service that was shockingly poor: they never photographed the house, it was never advertised in any aspect, no board went up, the estate agent arranged and delivered one viewing only in which they failed to follow clear instructions about confidentiality, they excluded me from key communications despite understanding the difficult situation with my tenants, and treated me with complete indifference once they had my signed contract - including not returning my calls or emails for 32 days.

Overall, the conduct of William H Brown in Cowgate was negligent, dismissive, and deeply unprofessional. I pride myself on being fair and moral — I have no issue paying full price for a service that is delivered properly — but in this case, I was let down at every step and suffered unnecessary stress. I would strongly caution anyone considering using this branch to think twice.

I will be making a formal complaint and I will take this up with an ombudsman as soon as I have completely recovered from this shocking experience. I have emails and messages from both William H Brown, my ex-tenant and the buyer, which validates most of what I have to complain about.

Fantastic experience with William H Brown (Clacton branch)

I’ve seen quite a few negative reviews about William H Brown, but personally, my experience couldn’t be more different. I’ve had a genuinely great experience with them — especially with the team in Clacton and the sales progressor Michelle Barr.

Although I’m just a few days away from completing my purchase, the whole process so far has been fantastic. The team have been open, honest, and have kept me fully informed throughout. What’s really stood out is the level of care and humanity they’ve shown during what’s been a long and drawn-out buying process (through no fault of William H Brown).

I’m totally happy with everything so far, and fingers crossed all goes through smoothly — I’ll definitely be back with another glowing review once it’s all complete!

Awful experience with a bradford branch, I think Wibsey. We applied for a house put a holding deposit down and was quite transparent about our past. They had no intention of going through with it as something I had no idea about came up on my credit rating. They then pretended to be busy every time I called. Wouldn't call back when I asked for a update. Then at the last minute said they were keeping the holding deposit and we wouldnt not be getting the house. No correspondence via emails, lies said when I rang the office. Awful inhumane experience

Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.

The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.

dealt with staff there for a property i had to sell.
Spoke to them initially, emailed all the details over to them. Chased them several times via email and over phone. No reply for nearly three weeks called/emailed at least 6 times. Only for them to tell me that they couldn't sell it because its slightly out of area.

The business has sort of developed a 'call centre' style operation for selling houses.Its poor to say the least.I viewed a property in Doncaster and chased them at least 4 times for info on it.Many failed promises. I accept they may have had to get info from the seller but 4-5 weeks later and nothing? No holding call,no contact.Good luck if you are selling with them,opportunities will just go by the wayside,your property will sit there and with the passage of time just be reduced loosing you money and time.

The first month’s rent was paid to the Chelmsford branch, and we agreed on an 80% split with them. It’s now been over a month, and I’m still waiting to receive the remaining 20%! I’ve been calling every few days, only to be ignored, passed around, and told, “it’s not my fault.”

I also carried out my own viewings, so this delay in payment is completely unacceptable.

As i am no longer looking for a new property i have asked W H Brown to remove me from their mailing list on several occasions but they still keep sending out emails of properties that may interest me. Be careful when signing up to these people because once on their list you will have difficulty getting off.

Stowmarket branch: they don't answer their phone or respond to voicemail messages, or answer communications via their app - whether you are trying to sell or buy a house.

I was acting on behalf of my 80-year-old Mother-in law who I instructed William H Brown (Jason Dann, Senior Branch Manager based at Gidea Park Essex. To sell her 2-bedroom property in Harold Wood, to which the house was reduced and was sold. During the time of selling and moving to her new Bungalow, Jason has lied, his team, done very little and responded when they could be bothered. To say i am disappointed with their services is an understatement. I complained to their complaints department, and they also dint answer any of my questions, that i had evidence that Jason Lied and that his team didn't respond to many important e mails. I offered half of the amount that was invoiced and was given legalities that i would be liable + interest if this wasn't paid in full in 10 days. I was offered £100.00 as a will of good gesture and that this was without prejudice. Just another pack of lies. My wife lost her dad. two days before the move of her mother, into her new property and if it wasn't for all her stress, i would have taken this to the courts. I would like to state that Geogia Purr at Sheens, based in Frinton, who is also an estate agent, was selling the property that my mother-in law purchased, she was fantastic, from start to finish, her communication and her work ethic, was spot on and I wasn’t paying her a penny. So different to what I received from Jason and his team.

If you are thinking of purchasing a property from the Gildea park branch and want a poor service and a pack lies told to you, please ask for Jason.

I am appalled by their deliverance to a paying customer of £4666. 80, for next to nothing delivered.

Me and my wife have both been promised a ring back to discuss a open house, they never ring you back, we will see how it all pans out, but if not I will be listing my house with another estate agent soon.