Williamhbrown Reviews 1,326

We’re very late in posting this review, but we wanted to share our excellent experience with Connor Cook, Mortgage Services Consultant at the Colchester branch of William H Brown.

Connor went above and beyond to help us purchase our property, which we completed on in November 2025. From start to finish, he was always available whenever we needed advice or reassurance, and his efficiency made the entire process run incredibly smoothly.

As first-time buyers, everything was new to us, but Connor took the time to keep us informed at every stage and explain things clearly, making what could have been a stressful experience feel straightforward and manageable.

What stood out most was how genuine, approachable, and professional he was throughout the process. Nothing was ever too much trouble.

We are extremely grateful for all of Connor’s help and would highly recommend his services to anyone looking for a knowledgeable and dedicated mortgage consultant.

We were happy to rent a property with this company even though this will be our second time losing our holding deposit because of the behaviour of the agent I’m not sure if she took us for idiots but the lady literally wanted to rush us into signing a contract that we’re sent to us in minutes after my husband told her give us a day so that we can go through it with our lawyer she explicitly said it will fall through if she don’t go through with it that very moment take into account that we left the comfort of our home in Huddersfield to go to hull for this viewing this is not the first time we try getting a property from them as I said and our deposit was kept the lady we spoke with on the final day was so demanding and hard to speak to the only time you’re of relevance is when a payment has to be made our first encounter was in Bradford when they wanted us to liquidate all the funds just to prove to them that we can have the property funny thing is when we refused and our deposit was kept by them days after we still got a call about insurance on the very property that we never got in Bradford lesson learned

I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.

Doncaster

Rotherham Branch are quite possibly the worst letting agent in the world. Avoid using at all costs. Agents lie, they do not return calls and with regards to maintenance, should it really take 4.5 months?
A 1 star rating is actually more than is deserved but I can't rate any lower

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Team at Oakwood Leeds were good from start to finish with our sale. Viewings arranged as soon as it was on the market and serious offers received immediately. George, Nathaniel and Ayesha were friendly, polite and responsive throughout and, to be fair, I'm not easily impressed but they worked well with me. No complaints.

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Recently bought a property through the Sleaford branch. Jack was helpful every step of the way, always answering queries promptly and chasing solicitors when needed. Would definitely recommend them.

Very disappointing experience. I put in an offer on a property and then heard nothing for a week. By the time I followed up, the house was gone.
I was not properly kept updated or told in a timely way that my offer had been accepted, which meant I lost the opportunity to move forward. Communication is one of the most important parts of buying a home, and unfortunately this experience fell well short of what I expected.
I would not recommend this agent based on my experience.

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

Went through the Hoddesdon Branch, they were all really professional & gave great support through a long process.

Couldn’t recommend enough!

Lettings Norwich.. a very poor customer experience …plenty of BS and promises.. no follow up, no result .. no business!!!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

They will happily misrepresent the details of a property, including vital information about subsidence and structural issues, mortgageability, resaleability, insurability, and appreciability, just so they can get their cut.

I urge all UK residents to boycott this business due to their dishonest practices.

My recent email to WHB can show you my frustration level.

Dear WHB Representative,

Our renting experience with WHB was outstanding but I regret that after sales services are not only poor but also kind of betraying.

Since December we are paying rent of full house but we are not using its garden and outdoor storage area as all of that is full of rubbish and crap.
I have followed up with several emails and calls but I am not entertained in the way I have the right to be entertained as a customer.

False promises and miscommitments from WHB.

Now is the time for plantation and using garden but my garden is full of bushes, weeds and trees.

I was told at the time of renting that everything will be sorted but i am ending up with a missing storage area, unstable pavers and a piece of jungle rather than a garden.

If you guys can’t fix it please consider it as a notice from my side as I would prefer to leave this house rather than staying in a rubbish and continues eye soaring view of garden.

Thanks

Anne from the Halifax branch went above and beyond and managed to secure us a mortgage for our dream home
Service was amazing from start to finish

Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!

The company is really terrible, the Nottingham branch. They claim to manage properties on behalf of landlords but they don’t communicate complaints from tenants to the landlords regarding the property.

They also speak over you, are very condescending and insist that you accept unliveable conditions. Completely regret ever contacting them to get a flat.

Very great customer service experience working with Roberto in William H Brown. Full of smiles and great teamwork.

Complete lack of communication and professionalism. Chelmsford branch can’t be bothered picking up their phone in their central Chelmsford branch . Thought I’d use brain and call their other Chelmsford branch . A polite guy answered and explained he couldn’t help but would send my enquiry over to the main branch . Of course , absolutely nothing back . Just plain rude and NOT worthy of myself or yours hard earned cash . Now on the cusp of being homeless so many thanks . If they spent more time on customer care and less on themselves they’d might occasionally pick a phone up or at the very least, email. AVOID as they’re as compassionate and caring as Harold Shipman !

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

It seems obvious now. A flat fee deal sounds good, but clearly the EA then cares not what price the property sells for. They get their fee even if you were to give your house away.

Women beware also "Do you think you better check with your husband" and "you're being a bit emotional" was the type of language used by the male manager.