I’m so impressed with the customer service. Everyone I’ve spoken with has been incredibly kind, helpful, and genuinely thoughtful. They made the whole experience feel so personal and easy. Their produ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
that's what every customer service should be : top notch, fast to reply, very comprehensive and fully dedicated. We had an issue with one of our bottles and it has been taken care of within a few days... See more
Company replied
The Tommee Tippee Starter Straw Cup is the best for little ones! I have not found a comparable straw sippy cup. My son picked up on it right away at 6 months old, which made an easy transition awa... See more
Company replied
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.7
Excellent
994 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
Throughly impressed with the customer service : efficient, responsive and understanding.
October 8, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sara,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's wonderful to hear how efficient, responsive and understanding everyone was.
Best wishes,
Tommee Tippee
Great Customer Service
Quick to respond and very knowledgeable. Went above and beyond!
October 7, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that our Parentcare Specialists were quick to respond as well as being very knowledgable, and that they went above and beyond for you.
We will be sure to pass your feedback on to the team.
Kind regards,
Tommee Tippee
Complicated Assembly
I received a free bottle in a baby box to try, it is absolutely horrible. I cant even assemble it. You shouldn't have to read instructions to assemble a silly bottle. Not even worth the bother! Too many parts, waste of time.
October 6, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Stephanie,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We have reached out to request your details, however, in the meantime, if you could contact us on 08085 979899 quoting reference 190740, we will be able to discuss this further with you.
Best Wishes
Tommee Tippee
Teats fast flow
Customer service Martin sent 2 replacement teats as the 4 i brought were faulty for my babies bottels
October 6, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Samantha,
Thank you for taking the time to leave a review.
We are very happy to hear Martin solved your issue and got replacements issued out.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
The best experience ever
My experience with this company was awesome and the ladies I dealt with Florence and Izzy were very helpful and supportive. I needed a couple of lid replacements, they didn’t have them. They are resolving my issue by sending me two brand new cups so my grandsons won’t be without.
October 2, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Tammie,
Thank you for taking the time to leave a review.
We are very happy to hear Florence and Izzy were very helpful and supportive as well as getting your issue resolved.
We hope you and your little ones continue to use and love our products in the future.
Best wishes,
Tommee Tippee.
Cienna was fantastic help!
October 5, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Britt,
Thank you for taking the time to leave a review of your experience with Cienna.
We are so pleased to hear that she was a fantastic help with your query.
Best wishes,
Tommee Tippee
Beverly was very helpful and very…
Beverly was very helpful and very generous about handling my issues. I am very grateful and glad that this is been taken care of and I know my grandchildren will be delighted with the cups. The customer service is excellent.
September 19, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for leaving a review of your experience with Beverley.
We are so pleased to hear how helpful and generous she was when assisting with your query and getting you some new cups for your grandchildren.
Best wishes,
Tommee Tippee
One of the easiest AI chats I dealt with
One of the easiest AI chats I dealt with
October 4, 2026
Unprompted review
Reply from Tommee Tippee North America
H.Smith,
Thank you so much for taking to time to leave a 5 Star Trustpilot review.
We really appreciate you taking your time to leave a review about the ease of using our Automated Service.
Your feedback is really appreciated as we have worked hard to make is easy to use and helpful.
Kindest Regards.
Tommee Tippee.
I couldn’t find what I was looking for…
I couldn’t find what I was looking for so the AI pilot submitted a ticket on my behalf so hopefully someone will contact me to solve my issue.
October 4, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Alicia,
Thank you so much for the 5 Star Trustpilot review.
We really appreciate you taking your time to leave a review about the ease of using our Automated Service.
Your feedback is really appreciated as we have worked hard to make is easy to use and helpful.
Kindest Regards.
Tommee Tippee.
BEST CUSTOMER SERVICE EVER!!!!
I can't believe the level of service this company has for its customers. They went far and beyond my expectations. I had an issue with the flow of liquids coming out super fast. I reached out and asked for 2 replacement valves to purchase because I looked everywhere for them. I didn't know that they don't sell them. Instead, the customer service representative is sending me FOUR replacement cups. BEAT CUSTOMER SERVICE EVER!!! Thank you Florence and Martin for your help. A special thank you to Harry for going above and beyond. ❤️❤️
September 29, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Taryn,
Thank you for taking the time to leave a review.
We are very happy to hear our customer service team went far and beyond your expectation as well as solving your issue.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Cienna was very helpful
Cienna was very helpful! I reached out because I miss placed the lid to my tommee tipped bottle and it’s been driving me crazy! She was able to assist and go above and beyond. Way to go Cienna!
October 1, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Nicole!
It's always fantastic to hear such positive feedback about our team!
We're so thrilled to hear that you had such a great experience and that Cienna went above and beyond for you, that's the exactly kind of customer service we strive for.
Wishing you a lovely rest of your day and a fantastic weekend!
Tommee Tippee
Florence was so helpful with my issue
Florence was so helpful with my issue! All the replies were so fast as well! I highly recommend Tommee Tippee from the customer service alone!
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jeremy,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialist Florence and we will be sure to pass your feedback on to her 🙂️.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Worst experience
Worst experience. The slowest flow bottles they have drowned my baby. I contact and asked if they have preemie options. No of course not. So I have $100 worth of bottles from my baby shower I specifically asked for that I cannot use or even return for that matter. Very furious with this brand. Every bottle should have a preemie option!
September 24, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kathy,
Thank you for taking the time to leave us feedback on your experience with our bottles. We are sorry to hear this was not a pleasant experience for you or your little one, this is certainly not how we want our consumers journey to be with our products.
Here at Tommee Tippee we understand that each baby is different and will have different needs. This is why we have launched the following https://www.tommeetippee.com/en-us/products/natural-start-perfect-latch-trial-kit-451057?_pos=12&_sid=7ef823aac&_ss=r which comes with a smaller bottle and different style teats so you can find what works for your little one. The smaller bottle allows you to make a smaller feed for those little ones that have a smaller tummy and also so that you can trial the teats without wasting feeds.
Having a preemie can come with its own challenges so we do not want your feeding journey to add more stress and discomfort, one of our Parent-Care Specialists have reached out to discuss this further with you so that you can get back to feeding your little one with ease.
We hope to hear back from you soon,
Tommee Tippee
Tommee Tippee Starter Straw Cup
The Tommee Tippee Starter Straw Cup is the best for little ones! I have not found a comparable straw sippy cup. My son picked up on it right away at 6 months old, which made an easy transition away from bottles.
Their customer service is very helpful and replaced the straws when they were no longer functioning as they should. Definitely recommend!!
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Gracie,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear your little one picked up on how to use the cup at just 6 months old.
Well done to little one!
We are also happy to hear you found our customer service helpful and that you would definitely recommend.
We hope you and little one continue to use and love our products.
Best wishes,
Tommee Tippee.
Susie was very helpful & accommodating
Susie was very helpful & accommodating. She was very professional & friendly
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Staci,
Thank you for taking the time to leave a review of your experience with Susie.
We are so happy to hear how accommodating and friendly she was when assisting with your query!
Best wishes,
Tommee Tippee
Excellent customer service from Tommee…
Excellent customer service from Tommee Tippee! Anthony and Susie were both incredibly kind, helpful, and responsive. They went above and beyond to assist me and made the whole experience wonderful. Really appreciate their support and thoughtful service! ❤️
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Bhuvaneswari,
Thank you for your feedback.
We are delighted to hear that Antony and Susie were able to assist you with your query and went above and beyond.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Inquiry about seal for spout.
So far, easy to communicate my question.
September 27, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Margaret,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to know that you have had easy communication with our parent care specialist team.
We hope you continue to use our products and services in the future.
Best wishes.
Tommee Tippee.
I love the products but,
I love the products. They are fantastic and they also are the only cups my autistic two year old will use. But right now I'm having a problem cause their cups say bite proof ad son managed to bite the top off both cups in less than a month. So hopefully they can do something to fix that or something.
Customer service was great. Very helpful so far.
Will update review after a solution has been given.
September 26, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Angelica,
Thank you for taking the time to leave some feedback on your recent experience with the Parent-Care Specialists.
We are happy that you love our products, but we are sorry that you have had disappointment with the sippy cup due to advising bite proof but yet the spout being bitten off. We appreciate that it may be difficult when your son bites the top off the cups, although bite proof if continually chewed then the spout may well disperse from the cup.
We are glad that the team have been helpful and look forward to fulfilling a resolution with you as quickly as possible, we will continue our correspondence with you.
Warm wishes,
Tommee Tippee
A customer for life
I originally emailed Tommee Tippee because my little guy has a sensory processing disorder and chews things, I purchased their sports cups that were spill proof and bite proof. My son who definitely figured out a way to chew up the spouts definitely did. I wrote an email to the company seeing if I can just purchase replacement lids. The company went above and beyond and replaced all 5 of my cups completely with no charge. We have been using Tommee Tippee for 5 years now and I will be a customer for life. I will even buy their products for my grandkids. The pacifiers, bottles, and cups are all great products!! The customer service is exemplary!! Thank you Florence, Thomas, and Izzy for all your help!! Thank you Tommee Tippee for making wonderful products!! Sincerely a customer for life!!
September 19, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Copper,
Thank you so much for taking the time to leave us this lovely review.
We are so happy to hear that Florence, Thomas and Izzy were able to help arrange some replacement cups for you.
We will make sure to pass your kind words along to them.
Best wishes,
Tommee Tippee
Great products and great customer service.
I honestly can’t say enough good things about this company! ❤️ They were so generous in sending us bottles and binkies to try, and I’m so thankful they did because they ended up being a total lifesaver!
I breastfeed, so we mainly use the bottles when I give my daughter pumped milk, and we’ve been really happy with them. But the binkies completely surprised me! 😂
My daughter is 6 weeks old and has refused pretty much every binky we’ve tried since bringing her home. She would either spit them out almost immediately or make the absolute nastiest face like she wanted nothing to do with it. 😂 I had tried basically every kind except theirs because, honestly, I didn’t think she would like the shape. I always went for binkies that looked the most nipple-like, so I never even gave these a chance.
Well… today she proved me completely wrong! 😂 She kept their binky in her mouth for over 20 minutes, which has NEVER happened, and then actually fell asleep with it still in her mouth! Normally she spits every other binky out even if she falls asleep with it.
So needless to say, I’m officially a believer! 😂 You guys may have just saved my life AND my breasts from being used as a 24/7 comfort pacifier. 😂
Thank you again for being so generous and for making products that my baby actually loves! We will absolutely be recommending your company to other moms! ❤️
January 8, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Jocelyn,
Thank you for taking the time to leave a review.
We are very glad to hear you and little one are loving out products just as much as we do.
It is amazing to hear little one took to the Binky after refusing binkies previously meaning you can now get a bit of a break yourself.
We hope you continue to use and love our products.
Wishing you the best,
Tommee Tippee.
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