Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Izzy today and she was incredible was asking about a limited edition dummy my daughter loves and you don’t sell anymore so she decided so offer sending me so dummy that are similar for my... See more
Company replied
Looking after a newborn isn't easy, having reliable and efficient products are key in having peace of mind. On the occasion (very rare for a Tommee Tippee product) my bottle warmer was taking longer t... See more
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I had the pleasure of dealing with Lanre tonight. Both of my GoPrep lids had broken—one after four months and the other after just two weeks. Lanre responded incredibly quickly and was very helpful,... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Kelly had help me solving the issues…
Kelly had help me solving the issues and she was very quickly too. Thanks
May 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tatiana,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent Care Specialists were able to help solve your issue and so quickly.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Had a faulty prep go machine
Had a faulty prep go machine, Lanre was extremely helpful was going to provide a new lid but had run out so has sent a new prep go instead excellent customer service
May 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jack,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue for you and leave you with such a great impression.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Great customer service (Beverly)
Great customer service (Beverly) , quick and helpful.
I love the brand, used for both my children
April 27, 2026
Reply from Tommee Tippee UK
Hi Theresa,
Thank you for taking the time to leave a review today.
We are delighted to hear you are continuing to love our brand and have used use for more than one of your children! We are thankful for the kind words towards Beverley!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Quite slow to deliver compared to other…
Quite slow to deliver compared to other companies. Also, don’t like the product. Light on the groegg2 is too bright
May 1, 2026
Reply from Tommee Tippee UK
Dear Customer,
Thank you for taking the time to leave a review today.
We do apologise to hear you are not happy with the delivery time frame. If purchased with standard delivery it can take between 3-5 working days which is advertised. If delivered outside this time please contact us on: https://www.tommeetippee.com/en-gb/contact-us so we can discuss this in more detail.
Regarding the GroEgg2 we do apologise that you are not happy with the brightness however you can adjust this using the button on the bottom, the manual will have more detailed instructions for how to do this.
If there is anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Bink torcher - amazing customer service
My 1/2 year old has been using the Tommee Tippy Ulta light silicone binkies her whole life. As of recently she has started to favor just ONE color despite the others are all the exact same besides the color. This has caused some serious headache as of course that one particular bink tends to go missing…frequently. We are getting close to giving up the bink but not quite there yet. In a desperate measure I reached out to customer service to see if there was any possible way I could buy a couple of just that one specific color as buying a pack of binks she won’t use is frustrating. While they weren’t able to send me just one color they are sending me a pack including that color for free.
I cannot thank customer service enough for their prompt replies and willingness to aid in my, what we have now categorized as, binky torcher.
Thank you guys soooo much again.
May 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Madison,
Thank you for taking the time to leave a lovely review today.
We are pleased to hear your little one is such a fan of the binkie, maybe as they get older they enjoy the others just as much! We know how frustrating it can be to not find the certain colour you need specifically when they go missing so we shall be sure to take on some feedback about being able to purchase individual colours rather than just multipacks.
However, it is great to hear the team were able to send some out for you, and we hope your little one continues to enjoy the soother.
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
PrepGo issue resolved very quickly
I had an issue with the PrepGo cooling flask. This was resolved within days and will be receiving a replacement. Very good communication from Parent Care. Thanks for all the help :)
May 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Leaha,
Thank you for taking the time to leave a positive review today!
We do apologise to hear you had an issue with the PrepGo we can only imagine how stressful this can be during those feeding moments. Which is why it is great to hear you did not have to spend long getting this issue resolved with our Parent-Care Team.
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Today I spoke with Antony regarding and…
Today I spoke with Antony regarding and issue I was having with the Tommee tipper rapid cooler and also about ordering extra parts for my wearable breast pumps and he was an amazing help and got my order on my way to me super quick. The service he provided was utterly fantastic.
May 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alex,
Thank you so much for taking the time to leave such a lovely review.
We are always delighted to hear the team have provided great service, We will be sure to pass this back to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Md,
Thank you for taking the time to leave a review today.
We are pleased to hear your experience with our chat was helpful and resolved quickly.
If there is ever anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
My granddaughter will only take fluids…
My granddaughter will only take fluids successfully from the weighted straw cup but she gnaws through the straws in time. Anna, at customer services, Tommee Tippee, has supported me with her kind and empathic understanding and has sent us out replacement straws. Anna has given us advice and explained how long it will take to receive the replacements and which courier will contact us regarding delivery. Her customer service, for Tommee Tippee, is excellent.
May 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for your feedback. We are delighted that you had a excellent experience with Anna and that she was kind and empathic and helped with the problem you faced.
We will be sure to pass your feedback on to Anna.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hello Dawn,
Thank you for your feedback.
We are very pleased to hear how happy you are with the quality of your product, and we do hope your little one agrees!
We greatly appreciate you taking the time to leave your review.
Best wishes,
Tommee Tippee
So helpful
So helpful, fixed my problem straight away.
Dealt wirh Antony
Thank you
May 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Charlotte,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly!
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
My order was damaged and they replaced…
My order was damaged and they replaced very fast, communication was excellent. A great experience.
May 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rima,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able get this order replaced and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Yasir,
Thank you for taking time to leave your review.
We're always pleased when we hear that our Parent-Care Specialists were able to help you out and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Debbie was very helpful and sorted our…
Debbie was very helpful and sorted our problem out
May 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Brian,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help sort out your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words back to Debbie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I bought a product in store at boots…
I bought a product in store at boots but when I got home it was faulty. I contacted customer services who immediately sent me out a replacement. Great service.
May 1, 2026
Reply from Tommee Tippee UK
Hi Olivia,
Thank you for taking time to leave your review.
We're delighted to hear that our Parent-Care Specialists were able to resolve this for you and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service. Replaced broken items, no hassle. My little one loves these cups so it was great having them replaced. Highly recommend!
May 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear that your query was resolved swiftly by our Parentcare Specialists with a replacement on the way! We're delighted to hear how satisfied and pleased you are with the service provided and we're glad you have found us to be amazing.
We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Debbie,
Thank you for leaving such lovely feedback, it's really appreciated.
We are delighted to hear how happy you are with the service you received from us, we hope you continue to use us in the future!
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Thomas,
We are so glad to hear how happy you are with the service you received from our parent care team, we really appreciate you taking the time to leave your feedback.
Best wishes,
Tommee Tippee
Used numerous tommee tippee products…
Used numerous tommee tippee products with all 3 of my babies and never had an issue! Will always be my go to baby brand, they’re great!
Today I queried something and the customer service I received was amazing, I spoke with Antony, Morgan and Kelly who quickly got back to me and helped with my questions!
May 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Melanie.
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced an issue with one of your products but absolutely delighted that our parentcare specialist, Antony, Morgan and Kelly were able to get this resolved quickly for you.
We will certainly be passing your kind words on.
It is wonderful to hear that Tommee Tippee is your go-to brand for your little ones.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Roisin,
Thank you for taking the time to leave a review. We are so pleased you are happy with the customer service you received.
If you need anything further in the future, please do not hesitate to reach out.
Warmest Regards,
Tommee Tippee
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