Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sendi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
Company replied
Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not... See more
Company replied
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a repla... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent, had a problem / fault with our prep go flask, I messaged them on Facebook not thinking too much of it. I explained the fault. They asked for some more details / photos and information all was sent over. Within 24 hours a new one was ordered free of charge on their behalf and received within a week. Thank you for making this with a newborn so easy !
May 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Tommee Tippee UK
Hi Sofia,
Thank you for taking the time to leave a postivie review of your experience with us.
We are pleased to hear you found everything to be outstounding and hope you continue to love the bits you've ordered.
Best wishes,
Tommee Tippee
I spoke with Florence about the lid of…
I spoke with Florence about the lid of my cool flask flashing red. I received very quick response and genuine concern about the product. As soon as all proof and details were sent off I had a reply to say there will be a new lid on its way to me. All emails received as well to show it is on its way along with a message to say shes happy to help with tracking too! Overall took around 10 minutes maximum from start to finish. Overall very very good experience
June 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Megan,
Thank you for leaving a lovely review of your experience with Florence.
It's amazing to hear how quick and attetive she was in getting your query about the PrepGo resolved. We hope you continue to love this flask going forward!
Best wishes,
Tommee Tippee
Poor delivery
Poor delivery, paid extra for shipping, over a week and no comms, customer service had no clue, ordered MAM instead.
June 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Cameron,
Thank you for taking the time to leave some feedback.
We're ever so sorry to hear that you are disappointed with your experience and we certainly understand how frustrating this can be. We expect our products to be delivered to you within 3-5 working days and you should receive a text message from our courier regarding an expected delivery window.
https://www.tommeetippee.com/en-gb/delivery
We do not expect to hear this when ordering from us directly and we would like to make this right for you. As Trustpilot has not provided us with your contact, we kindly ask if you can reach out to a member of our Parentcare Specialists and we will be happy to support you, please reference, 149504.
We hope to hear from you,
Tommee Tippee
Rang twice now for straws for my 2…
Rang twice now for straws for my 2 autistic sons juice cups as they both bite them.
Both times the agent has sent me straws free of charge even though I have offered to buy them.
Thank you for being so helpful.
June 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mark,
Thank you for your feedback.
We are delighted to hear that our Parentcare specialists were able to provide you with replacement straws for your cups.
We understand the challenge having 2 autistic sons that bite through their straws.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Excellent support
I have spoken with Andy regarding PrepGo flask issue and he helped me without any hesitation and sent me new one..
Thanks a lot for your help and support
June 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rahil,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and get that replacement out to you.
We will be sure to pass along your kind words to Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Extremely helpful
Talked with a lovely agent Cienna to replace a broken product (through no fault of my own) she helped me create an account to replace it free of charge. Great service.
June 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alex,
Thank you so much for taking the time to leave this lovely review.
We are so happy to hear that Cienna was able to get this sorted for you.
We will be sure to pass your feedback along to her.
Please do not hesitate to contact us again if we can help you in future.
Best wishes,
Tommee Tippee
I am currently pregnant and expecting…
I am currently pregnant and expecting triplets and already have a three year old son. As we all know buying everything you need for one baby can be overwhelming and costly never mind three. I was encouraged by a memeber of my local community hub team to contact baby brand to see if they offer any for of schemes as she was aware some do. I messaged Tommee Tippee and received a response from them within minutes. All though they informed me they don’t currently do any of these kinds of schemes they were so helpful/kind and offered to send me some bottle free of charge to help me and my babies. They have sent a beautiful box of 6 bottles and the two members of staff I spoke with Martin and Beth were both so helpful and friendly. I couldn’t recommend this company enough.
Thank you so much
June 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shelly,
Thank you for taking the time to leave such a wonderful review.
It's amazong to hear that Martin and Beth were so helpful and friendly and offered to send you some sample bottles for your little triplets.
We hope they all end up taking to them and it helps make everything a little bit less overwhelming for you.
Best wishes,
Tommee Tippee.
Great customer service
Great customer service. Izzy was very helpful and friendly and got everything sorted
June 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sarah-Jane,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Izzy was so helpful, and she was able to get everything sorted for you.
Please do not hesitate to contact us again in future if there is anything else we can help with.
Best wishes,
Tommee Tippee.
The BEST customer service
The BEST customer service I’ve experienced in a very long time from Florence!
I’ve been feeling overwhelmed with constantly pumping, washing and sterilising on what feels like a never ending cycle and wanted to purchase spare parts to lessen this overwhelm (but also because these do need to be replaced periodically and some parts are showing signs of wear) however not all of these parts are available to purchase on the website.
After speaking to Florence on the online chat, I now have multiple spare breast pump parts being sent out at no cost, even though I was willing to purchase these!
Would definitely recommend!
June 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jade,
Thank you for taking the time to leave such a lovely review of your experience with Florence.
It's so wonderful to hear she was able to support you and help guide you through your pumping journey by offering you some extra parts for your pump.
We hope you continue to love this pump going forwards!
Best wishes,
Tommee Tippee
spoke with Honorine in customer service…
spoke with Honorine in customer service excellent service very helpful and resolved my problem.
I would not hesitate to purchase from Tommee Tippee wish all companies had such helpful staff thank you.
June 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Michelle,
Thank you for taking the time to leave a lovely review of your experience with Honorine.
We are so happy to hear she was excellent in helping with your query and getting everything resolved!
Best wishes,
Tommee Tippee
Very impressed
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5 minutes! Amazing service from Nicholas, thank you!
June 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ellena,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help resolve an issue and get those parts out to you so you can keep pumping.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I called in regards to a parcel that…
I called in regards to a parcel that hadn’t arrived and by the afternoon It had been sent straight out and delivered . The lady I spoke to was so lovely and helpful ! My problem was solved so fast would highly recommend.
June 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Eleanor,
Thank you so much for the lovely 5 star Trustpilot review in relation to your recent interaction.
We are so glad to hear that Beverley was able to help you with your order delivery.
Thank you for your comments on how the problems was solved quickly and you were able to recieve your order.
Warmest Regards.
Tommee Tippee.
Amazing Tommee Tippee
wanted to leave a review to recognise the outstanding customer service I recently received from Izzy at Tommee Tippee.
As first-time parents expecting our little one in October, everything is new to us and can sometimes feel a little overwhelming. I reached out to Tommee Tippee and was amazed by how friendly, helpful, and genuinely caring Izzy was throughout our conversation.
Izzy took the time to explain the different options available, answered all of my questions, and kindly arranged for some Natural Start bottles for us to try. The whole process was smooth and hassle-free, and she even helped sort out my existing account so the order could be added correctly.
What stood out most was how personal and supportive the experience felt. It wasn't just good customer service—it felt like speaking with someone who genuinely understood how exciting and nerve-racking becoming a parent for the first time can be.
Thank you, Izzy, for going above and beyond. Experiences like this are what create loyal customers, and thanks to your kindness and support, Tommee Tippee will be one of the first brands we'll be turning to as we prepare to welcome our baby.
June 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Isaac,
Thank you for taking time to leave your review.
It's always a delight to hear that our Parent-Care Specialists can help support you in such an empathetic and genuine manner, providing the kind of service we strive for.
We will be sure to pass along your very kind words to Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Safety issue with Prep Go! Avoid
I purchased a Prep Go Formula Feed Maker and experienced an issue with the hot water flask. The flask appeared to be missing a sealing ring, resulting in hot water escaping during use and causing a minor burn.
I reported the issue immediately and provided photographs and video evidence. Despite this, I was initially told that no refund, replacement or goodwill gesture could be offered until the product had been returned and assessed, which could take several weeks. This would have left me without both the product and my money whilst the investigation took place.
After significant escalation, Tommee Tippee eventually agreed to issue a refund before assessment and offered a “goodwill” discount code but was the same as an offer that was currently in place and available to everyone!
The return process then became problematic. I waited at home for a courier collection which was recorded as unsuccessful. Whilst the courier provided a photograph of my property, there was no knock on the door or doorbell and I received no call, text, card or effective notification that a collection was taking place. As a result, the collection did not happen.
I then offered to return the product via a prepaid postal method instead. Tommee Tippee advised they could only reimburse postage costs after I had paid them myself. As a parent of a newborn, I did not feel it was reasonable to continue incurring costs and inconvenience to facilitate their investigation.
Ultimately, Tommee Tippee refunded me and instructed me to dispose of the product rather than return it for assessment and this is a potential safety risk to other new parents! Be aware!
My frustration is not only with the product issue itself, but with the amount of time, effort and escalation required to reach a resolution that I believe could have been achieved much earlier with the final outcome showing their lack of care for the consumer and safety of their products.
June 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Becki,
Thank you for taking the time to leave feedback on your recent experience with us.
We are sorry to hear that you are unsatisfied with the way your case was handled. It is a standard process for us to complete a full internal investigation when a claim is made that someone has been injured to ensure we are adhering to our duty of care. Our ususal process would be to wait for the outcome of this assessment to ensure we are using the findings of the investigation to provide the most suitable outcome.
As you explained that there was no fault with the product but what caused the issue was a missing part, we factored this in when making our decision on how best to support you. We did not want to make you wait for the outcome if the result would be confirming that the reason for this was due to the missing part. After discussing with you what would be the best outcome for you, we came to an agreement and this was actioned without delay. We assure you that the safety of our consumers is our top priority and this is why we have these processes in place. However, we will always consider your personal circumstances and will tailor our way of handling to best help you.
After the collection was unsuccessful and discussions around alternative ways of returning this to us became unsuitable for you, we agreed that disposing of the product may be the best option to avoid further use of the product but also to not inconvenience you any further.
We are dissapointed to hear that after the gestures of goodwill provided and time spent to find the right solution for you, you still feel unsatisifed with how this has been handled.
We can see you are still in contact with the Parent-Care team and we hope that this can be resolved for you soon so not to cause any further frustration.
Tommee Tippee
Reply from Tommee Tippee UK
Hi Nasaar,
Thank you for taking the time to leave a lovely review today.
We are thankful for the kind words towards our customer service team, and it is great to hear your item arrived on time with no issues!
If you need any support please do not wait to reach out.
Best Wishes,
Tommee Tippee
It was all in all a good experience…
It was all in all a good experience other than I cant find info on whether my product i bought was microwave safe or not.
May 28, 2026
Reply from Tommee Tippee UK
Hi Rebecca,
Thank you for taking the time to leave a review.
We are glad to hear you found the experience to be good overall however we do apologise to hear this was not a 5 star experience due to the lacking information.
We shall get a Parent-Care Specialist to reach out and discuss this in more detail so we can turn around your experience.
If you need any more support please do not wait to reach out and we shall be sure to make sure all information can be found easier online.
Best Wishes,
Tommee Tippee
Personal and real customer care
Received prompt responses and a resolution to an issue I was encountering with a recent purchase of self sterilising bottles. Diego was incredibly helpful and thoughtful.
May 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Peachie,
Thank you for taking the time to leave a kind review of your experience with Diego.
We are so pleased to hear he was so helpful and throughtful when helping with your query about our bottles.
Best wishes,
Tommee Tippee
Online chat support
Contacted the online chat and spoke to Beverley when my prepgo sensor stopped working. She was very helpful and was able to send a new one out to me.
June 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jessica,
Thank you very much for your feedback. We are delighted that you had a great experience with Beverley, and that she was able to fully assist you.
We will be sure to pass your feedback on her.
Hopefully you continue to use our products in the future.
Best Wishes
Tommee Tippee
Replacement for travel flask
Contacted customer service as mybabys PrepGo Portable Formula Feed Maker wasn’t showing the star to say if the water was cool enough a girl called Florence immediately sorted this for me got me a replacement straight away nicest girl so nice to see people who actually want to help mums ThankYou again cannot recommend tommee tippee enough .
June 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a lovely review today.
We do apologise you had to contact in with an issue relating to one of our products. However, it is great to hear that Florence was able to resolve this so quickly and get out a replacement immediately.
Thank you for the kind words and recommendations.
Best Wishes,
Tommee Tippee
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