Thérapie Clinic Reviews 

18,534
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,844 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel comfortable and at ease during treatments. The service provided is frequently described as excellent, with many appreciating the clear explanations of procedures and the care taken during treatments. People are generally very happy with the results of their treatments, often noting significant improvements quickly and expressing a desire to return. However, some customers also noted issues with customer service, citing dismissive staff, unhelpful responses, and a lack of compassion regarding medical conditions or treatment expiry. Additionally, a few people experienced inconsistent treatment results, with some reporting that laser hair removal was ineffective even after multiple sessions, or that product quality was poor.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers generally report positive experiences with the service, highlighting lovely staff and great... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Product

Clients share ambiguous opinions on product effectiveness, with many reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely staff, great service. I highly recommend them, very happy to have gone to Lazer instead of waxing, seeing great results quickly and in terms of any pain, there is only slight pinches at times b... See more

Rated 5 out of 5 stars

I had a great experience at Therapie Clinic. The staff were very friendly, professional, and made me feel comfortable from the moment I arrived. The treatment was explained clearly, and everything was... See more

Company replied

Rated 5 out of 5 stars

Absolutely happy with my experience! I want to say a huge thank you to beautiful Keely. She always creates such a comfortable atmosphere with great small talk and genuinely cares about every little d... See more

Company replied

Rated 4 out of 5 stars

I only get my forehead Botox done for the past year and was petrified not to look natural. But I feel like coming back for follow up appointments after 10 days is the best thing ever and gives people... See more


Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Doctor
  4. Laser Hair Removal Service
  5. Medical Clinic

Written by the company

Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 88 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(18,534)

3,643 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff make you feel at ease…

Friendly staff make you feel at ease lovely atmosphere

June 16, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Julie,

Thank you for your lovely feedback! We're so pleased to hear that our friendly staff and welcoming atmosphere helped you feel at ease. Creating a comfortable and friendly environment is very important to us. We look forward to seeing you again soon!

Best regards,
Lucky
Thérapie Clinic

Advertisement
Rated 5 out of 5 stars

great staff

always made feel super comfortable by staff, great laser experience so far

June 20, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Amy,

Thank you for sharing! We're thrilled to hear that our staff always make you feel super comfortable and that you've had a great laser experience so far. Your comfort and satisfaction are our top priorities. Looking forward to continuing to support you on your journey!

Warm regards,
Lucky
Thérapie Clinic

Rated 1 out of 5 stars

My emails unfortunately are being…

My emails unfortunately are being ignored. 3 of my sessions expired. The reason was in one of my appointments during laser it was very painful and left underarm area swelled and red and extremely painful for almost 3 months. I had to go to the doctor as I was in alot of pain. I was on certain antibiotics and was told no laser allowed. However the clinic insisted it was fine to use laser so I proceeded as they said not only was it OK but if I dont show I'll lose my session. I showed up and that happened. As the weeks were going on the expiry date was coming up. Not only did I get 1 session as a sorry I got my other one put back on to which both have now disappeared from my app along with 1 more. Just leaving this review here as maybe a team member might have a look at my emails i sent & hopefully im giving back my 3 sessions. Will update this later if I get any response back

June 18, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Becky,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and the difficulties you have encountered following your treatment.

We apologise if you feel your emails have not been addressed. To ensure we can properly review and investigate the concerns you have raised, we have requested your information and would appreciate your response so that we can fully assess your case.

We understand your concerns regarding your sessions and the information displayed on your app, and we would like the opportunity to look into this for you. Once we receive the requested details, a member of our team will review the matter and advise you further.

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Excellent experience - Sculptra

Excellent experience with Dr. Wei during my Sculptra (injectable) session. He is remarkably gentle, peaceful, careful, and positive. His professionalism and warm demeanor immediately put me at ease. The session was virtually painless, and I felt completely cared for. I highly recommend him and the treatment.

June 15, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Nat,

Thank you so much for your wonderful feedback! We're delighted to hear that Dr. Wei provided such a gentle, professional, and caring experience during your Sculptra session. It's great to know you felt at ease and cared for throughout. We truly appreciate your high recommendation and look forward to seeing you again soon!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

10/10 staff

10/10 staff

June 16, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Caoimhe,

Thank you for the perfect rating! We're thrilled you think our staff is a 10/10. Your support means a lot to us. Looking forward to providing you with excellent service every time!

Warm regards,
Lucky
Thérapie Clinic

Advertisement
Rated 5 out of 5 stars

Very professional and attention to…

Very professional and attention to details

June 18, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Hatice,

Thank you for your kind words! We're glad you appreciated our professionalism and attention to detail. Providing careful and attentive care is our top priority. We look forward to serving you again!

Best regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Thérapie Clinic Opera Lane Cork Thank you

Thérapie made every thing from booking, pretreatment, treatment and aftercare very clear and easy. Thank you for all you do.

June 15, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Mike,

Thank you for your kind words! We're so pleased to hear that Thérapie made your entire experience—from booking to aftercare—clear and easy. We truly appreciate your trust and support. If you need anything in the future, we're here for you!

Warm regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

More than happy with service from start to finish

From start to finish the service was great no complaints at all and will deffo be going back

June 11, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Emma,

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience was great from start to finish and that you're planning to return. We look forward to welcoming you back soon!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Fantastic treatment

Fantastic treatment. Visible results. Clinic was really clean and the staff were really lovely. I would highly recommend

June 12, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Sharon,

Thank you for your fantastic feedback! We're delighted to hear you had a great treatment with visible results, and that you found our clinic clean and our staff lovely. Your recommendation means a lot to us. Looking forward to seeing you again!

Warm regards,
Lucky
Thérapie Clinic

Advertisement
Rated 5 out of 5 stars

Great professionalism

Great professionalism. I have received a in depth consultation and then the best treatment for my skin. Very happy with the politeness of the whole staff!

June 12, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Elena,

Thank you for sharing your positive experience! We're glad you appreciated the professionalism, thorough consultation, and the personalized treatment for your skin. It's wonderful to hear you were happy with our staff's politeness. We look forward to welcoming you back!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Excellent for a first timer and mature clients!

At consultation everything was explained about procedure and I was very appreciative of being guided into what was best for me and my expectations. I got a reminder before and a check that I was well. On the day of the procedure, every step was explained in real time so there were no 'ouch'surprises. All staff were so pleasant and welcoming.

June 9, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Mary,

Thank you for sharing your detailed experience! We're pleased to hear that you felt well-guided and informed throughout your consultation and procedure. Providing clear communication and ensuring your comfort are very important to us. We're also happy you found our staff pleasant and welcoming. We look forward to taking care of you again in the future!

Warm regards,
Lucky
Thérapie Clinic

Rated 4 out of 5 stars

Great

Great , fast and detailed

June 16, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Geraldine,

Thank you so much for your kind words! We're delighted to hear that you had a great experience and appreciated the speed and attention to detail. If there's anything else we can do for you, please don't hesitate to reach out.

Kind regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Perfect place for first appointment

So happy I picked Thérapie for my first lip fillers, the service was 10/10 and Dr. Oana was so friendly and helpful through the whole consultation and filler process. I’m so happy with the results! Would definitely recommend to a friend and will 100% be back 😊

June 12, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Chloe,

Thank you so much for your wonderful feedback! We're thrilled to hear you had a fantastic experience with your first lip fillers and that Dr. Oana made you feel comfortable and well cared for. Your recommendation means a lot to us, and we can't wait to welcome you back in the future. Stay happy with your results!

Best wishes,
Lucky
Thérapie Clinic

Advertisement
Rated 5 out of 5 stars

Outstanding customer services

Outstanding customer services , extremely friendly staff either great knowledge
Very professional and couldn’t do enough to help me , this made my experience here very pleasurable and answered all my questions with full explanations
Highly recommend this clinic

June 13, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Theresa,

Thank you for your kind words and high recommendation! We're delighted to hear that you had such a positive experience with our friendly and knowledgeable staff. Providing professional, helpful service and answering all your questions thoroughly is our priority. We truly appreciate your trust and look forward to welcoming you back in the future!

Warm regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

My favourite London clinic

This clinic is super clean, has knowledgable and professional staff and I am always happy with the results. I’ve tried cheaper alternatives and they’re never as good.

June 13, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Flora,

Thank you for sharing your experience! We're glad you find our clinic clean, professional, and that you're consistently happy with your results. It's great to hear you value quality, and we truly appreciate your trust over cheaper alternatives. Looking forward to seeing you again soon!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Quick process

Quick process, great customer service, staff explained everything in details.

Staff are very kind

June 12, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Zainab,

Thank you for your wonderful feedback! We're pleased to hear that you found the process quick, our customer service great, and that our staff explained everything in detail. Your satisfaction is our top priority, and we look forward to serving you again!

Best regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

My first session was amazing

My first session was amazing. The staff were lovely and communicated everything clearly.

June 15, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Jhonatan,

Thank you for sharing your experience! We're thrilled to hear that your first session was amazing and that our staff were lovely and clear in their communication. We look forward to helping you achieve your goals in future visits!

Best wishes,
Lucky
Thérapie Clinic

Advertisement
Rated 5 out of 5 stars

Grace was really helpful and…

Grace was really helpful and professional.
My session went so smooth, painless and wonderful.
Thank you so much

June 16, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Ozge,

Thank you for your kind words! We're delighted to hear that Grace was helpful and professional, and that your session was smooth, painless, and wonderful. We truly appreciate your gratitude and look forward to seeing you again!

Best regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

I was scared to get lip filler

I was scared to get lip filler, but because was fully explained felt much more at ease.

June 13, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Evonne,

Thank you for sharing! We're glad the explanation helped you feel more comfortable about your treatment. If you ever have more questions or need support, we're always here for you.

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Great visit

Had a lovely visit to the clinic in Birmingham, where I have previously been having laser but had my first microneedling. The therapist was very knowledgeable and made me very comfortable and at ease. Would recommend trying the treatments that are on offer.

June 16, 2026
Unprompted review
Thérapie Clinic logo

Reply from Thérapie Clinic

Hi Caroline,

That's wonderful to hear! It sounds like you had a positive experience at the Birmingham clinic, especially with a knowledgeable and caring therapist. Trying new treatments like microneedling can be a great way to explore skincare options. Thank you for sharing your recommendation!

Best wishes,
Lucky
Thérapie Clinic

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look