Thérapie Clinic Reviews 18,262

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 3,859 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and comfortable. The service provided is frequently described as excellent, with many appreciating the detailed explanations, personalized care, and effective treatments that yield great results. Reviewers also highlight the smooth user experience, noting the welcoming environment, efficient check-ins, and timely appointments. However, some people were dissatisfied with customer service, mentioning issues like unhelpful staff, dismissive management, and difficulties in rebooking or getting clear answers. A few other people also felt that the service had become rushed and lacked the personal touch experienced in earlier visits, leading to disappointment.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the... See more

User experience

Clients share positive opinions on user experience, with many describing it as seamless, fantastic, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing dissatisfaction... See more

Quality

People report positive experiences with quality, with many reviewers delighted by the results of treatments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The waiting room was quiet and tidy which made the very short wait time feel even quicker. The staff were lovely. I normally feel embarrassed talking about the issue that led me to need treatment, but... See more

Company replied

Rated 5 out of 5 stars

I had some treatments done recently in the Therapie Clinic in Navan, and it was a very pleasant experience. It started off with the friendly receptionist who was full of smiles and dealt with me prom... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning gorgeous clever professionals. I was grateful for a clear path to achieve my goals. The nurses/staff were creative and gave me a 3 step plan. It made me feel reassured my goals are... See more

Company replied

Rated 5 out of 5 stars

I am going on my treatment for a while now, and I can say that from day one I started all the stuff is amazing and very friendly and helpful. Specially Melanie is so kind and very understanding f... See more


Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Doctor
  4. Laser Hair Removal Service
  5. Medical Clinic

Written by the company

Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 75 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

From start to finish the staff are all…

From start to finish the staff are all very knowledgeable and friendly and helpful, made me feel welcome and answer any questions I didn't understand
Treatments are all really great and Customer service is excellent I've already recommended to my friends and family

May 14, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Carol,

Thank you so much for your wonderful review! We’re delighted to hear that you felt welcomed and well supported from start to finish.

It’s great to know our team were able to answer your questions clearly and make you feel comfortable throughout your experience. We’re also pleased you’ve been happy with your treatments and customer service — that means a lot to us.

Thank you for your recommendation to friends and family, we truly appreciate it and look forward to seeing you again soon!


Kind regards,
Henseley
Thérapie Clinic

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Rated 5 out of 5 stars

Always a pleasure

Always a pleasure. Very experienced, knowledgeable staff.
Reception team always have a huge smile and nothing is ever too much for them ❤️

May 22, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Susan,

Thank you so much for your lovely review! We’re delighted to hear that you consistently enjoy your visits and feel well looked after by both our clinical and reception teams.

It’s wonderful to know our staff’s experience, knowledge, and friendliness make such a positive difference to your experience — we’ll be sure to share your kind words with the team.

We really appreciate your continued support and look forward to seeing you again soon

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

From the start the care was excellent

From the start the care was excellent, the procedure was explained throughly.
My clinician introduced herself and was friendly, honest and able to answer all my questions. Would highly recommend.

May 16, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Victoria,

Thank you so much for your kind review! We’re delighted to hear that you received excellent care from the very beginning and that everything was clearly explained throughout your visit.

It’s wonderful to know your clinician made you feel comfortable, took the time to introduce herself, and answered all your questions with honesty and care. We’ll be sure to share your lovely feedback with the team.

Thank you again for your recommendation — we really appreciate it and look forward to welcoming you back in the future!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Excellent

Excellent, lovely staff. Very happy
Recommend highly.

May 18, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Maria,

Thank you so much for your kind review! We’re delighted to hear that you’re very happy with your experience and found our staff lovely.

We really appreciate your recommendation and look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

The staff were very professional

The staff were very professional, they made me feel very comfortable and kept me informed about the whole process throughout

May 19, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Aoife,

Thank you so much for your kind review! We’re delighted to hear that our team made you feel comfortable and kept you well informed throughout your visit.

Providing a professional and reassuring experience is very important to us, so it’s wonderful to know this was reflected in your care.

We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

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Rated 5 out of 5 stars

Consultation and procedure provided was…

Consultation and procedure provided was informative and smooth, great advice from doctor , very happy with my results and appointment.

May 15, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Gertrude,

Thank you so much for your lovely review! We’re delighted to hear that you found your consultation and procedure informative and smooth, and that you received great advice from your doctor.

It’s wonderful to know you’re very happy with your results and overall experience. We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Thérapie has proved to be so efficient…

Thérapie has proved to be so efficient and professional.
The staff are so knowledgeable and helpful, highly recommend the clinic

May 14, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Rita,

Thank you so much for your kind review! We’re delighted to hear that you’ve found Thérapie Clinic to be efficient and professional.

It’s wonderful to know our team’s knowledge and helpfulness made such a positive impression. We really appreciate your recommendation and look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

I visited the clinic in Lakeside for laser treatment

I visited the clinic in Lakeside. I was anxious as some treatments are awkward even feelings of embarrassment for laser treatments bur from the beginning the girls were welcoming, every technician put me at ease and in fact were totally professional. I am particularly anxious but every time was made to feel at ease. The girls there really are superstars. I always leave smiling.

May 15, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Susan,

Thank you so much for your wonderful review! We’re delighted to hear that your visits to our Lakeside clinic have been such a positive experience.

It’s completely understandable to feel anxious about certain treatments, so we’re especially pleased that our team were able to put you at ease and make you feel comfortable throughout. Providing a professional, respectful, and reassuring environment is very important to us, and it’s lovely to know this has come through in your experience.

We’ll be sure to share your kind words with the team — they’ll be thrilled to hear your feedback. Thank you again, and we look forward to seeing you next time!


Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Very professional

Very professional

May 19, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Viola,

Thank you for your kind feedback! We’re delighted to hear you found our service very professional.

We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

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Rated 5 out of 5 stars

Polynudeatides/botox treatment

Dr Rose is excellent she advised me to the best treatment for my requirements. She numbed me up well and and said I could take a break at any stage if I needed to. The results are really good I'm very pleased one week on from treatment would really recommend Therapie clinic Athlone. I am attending for a few years and am really happy with the lovely staff and the results

May 15, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Imelda,

Thank you so much for your lovely and detailed review! We’re delighted to hear about your positive experience with Dr Rose at our Athlone clinic.

It’s wonderful to know she took the time to recommend the most suitable treatment for your needs and ensured you felt comfortable and supported throughout your appointment. We’re especially pleased to hear that you’re so happy with your results one week on.

We truly appreciate your continued trust in Thérapie Clinic over the years, as well as your kind words about our team and service. Thank you for your recommendation, and we look forward to welcoming you back again soon!


Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

My practitioner was understanding of…

My practitioner was understanding of what I wanted and is very knowledgeable, has great attention to detail and experienced.

March 17, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Rachael,

Thank you so much for your kind review! We’re delighted to hear that your practitioner understood your goals and provided such knowledgeable and attentive care.

It’s wonderful to know their experience and attention to detail made a positive difference to your visit. We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!


Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

I have complete faith in the Therapie…

I have complete faith in the Therapie Clinic, I have been going there since it first opened.
The staff are very welcoming & friendly.
The clinicians offer expert advice and well tell you if a treatment is not suitable for your skin and offer an alturnative.
They never push anything if you don't want it.
They really care.
Great staff, great place.

May 15, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Walden,

Thank you so much for your thoughtful and loyal review. We truly appreciate your continued trust and support since the clinic first opened.

We’re delighted to hear that you consistently feel welcomed and well cared for by our team. It’s especially meaningful to know you value the honesty and expertise of our clinicians in providing suitable treatment recommendations and alternatives where needed. Providing ethical, patient-focused care without pressure is at the heart of what we do, so your feedback means a great deal.

Thank you again for your kind words and long-standing support — we look forward to seeing you again soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

The staff at therapy truly look after their clients

When I had an issue with my skin, I found that the staff treated me with upmost compassion, respect and professionalism that helped resolve this problem for me, and I would commend them for this.

April 25, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Mary,

Thank you so much for your kind review. We’re really pleased to hear that our team were able to support you during a difficult time with your skin concerns.

It means a great deal to know you felt treated with compassion, respect, and professionalism, and that we were able to help you find a resolution. We’ll be sure to share your lovely feedback with the team.

Thank you again for taking the time to share your experience — we truly appreciate it and look forward to welcoming you back in the future.


Kind regards,
Henseley
Thérapie Clinic

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Rated 5 out of 5 stars

Amazing experience

The waiting room was quiet and tidy which made the very short wait time feel even quicker. The staff were lovely. I normally feel embarrassed talking about the issue that led me to need treatment, but with the practitioner that performed my treatment there was no shame. Everything went well with my treatment and I look forward to my future sessions knowing I’ll be well taken care of.

May 14, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Cerys,

Thank you so much for your thoughtful review. We’re delighted to hear that you felt comfortable and well cared for throughout your visit.

It’s wonderful to know that our team helped create a calm, respectful environment where you felt at ease discussing your concerns. Providing a professional, judgment-free experience is very important to us, so your feedback truly means a lot.

We’re also pleased to hear that your treatment went well and that you feel confident about your future sessions. We look forward to continuing to take good care of you!


Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Highly recommend

Always go to Dr. Kristen for anti wrinkle injections. Very warm and approachable and have had nothing but positive experiences. Would highly recommend.

May 13, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Ciara,

Thank you so much for your lovely review! We’re delighted to hear that you consistently have such positive experiences with Dr Kristen.

It’s wonderful to know you find her warm and approachable, and that you feel confident in your care with us. We really appreciate your recommendation and your continued trust.

We look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

I had my first session with Lorraine

I had my first session with Lorraine. She was kind, she made me feel comfortable, she was speed light fast and very sociable. I would highly recommend the service.

May 14, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Nicoleta,

Thank you so much for your lovely review! We’re delighted to hear that your first session with Lorraine was such a positive experience.

It’s wonderful to know she helped you feel comfortable and at ease, and that you appreciated her friendly and efficient approach. We’ll be sure to pass your kind words on to her.

Thank you again for your recommendation — we really appreciate it and look forward to welcoming you back soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

I had the most amazing hydra facial…

I had the most amazing hydra facial platinum with Jaqueline, so relaxing and my skin felt and still feels amazing! Highly recommend both the service and Jaqueline :)

May 16, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Kathy,

Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your Hydrafacial Platinum experience and that your skin is still feeling amazing afterwards.

It’s wonderful to know that Jaqueline took such great care of you and helped make your treatment so relaxing — we’ll be sure to pass on your kind words to her.

We really appreciate your recommendation and look forward to welcoming you back again soon!

Kind regards,
Henseley
Thérapie Clinic

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Rated 5 out of 5 stars

If you are unsure or nervous about…

If you are unsure or nervous about starting laser hair removal, 100% choose those guys from watford, my first experience was amazing, the girls were sweet and took the time to explain everything, making me less nervous and overall an amazing experience with Thérapie Watford, definitely would recomand to anyone asking, big Shout out to Sahell, she was amazing and took care of me and my comfort, definitely the best lady and definitely the best laser hair removal clinic out there guys. You were all amazing 🥳

May 18, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Geanina,


Thank you so much for your wonderful review! We’re delighted to hear that your first laser hair removal experience at our Watford clinic was such a positive one.

It’s great to know that the team took the time to explain everything clearly and helped you feel comfortable and at ease throughout your appointment. We’re especially pleased to hear your kind words about Sahell — we’ll be sure to share your lovely feedback with her and the wider team.

Thank you again for your recommendation and for taking the time to share your experience. We look forward to seeing you again soon!


Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Amber is amazing

Amber is amazing, I was extremely nervous before my treatment.
Amber was amazing she settled my nerves and always is pleased to see me when I attend my appointments.
I really do feel like a valued customer and I am exploring other treatments.

May 8, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Amber,

Thank you so much for your lovely review! We’re delighted to hear that Amber has made such a positive impact on your experience with us.

It’s wonderful to know she helped put you at ease and continues to make you feel welcomed and valued at each visit — we’ll be sure to pass on your kind words to her.

We’re also so pleased to hear you’re considering exploring other treatments with us. We look forward to supporting you on your journey and seeing you again soon!

Kind regards,
Henseley
Thérapie Clinic

Rated 5 out of 5 stars

Trustworthy and professional

Mark is very thorough and takes time to examine you and listens to your concerns and preferences for treatment. He has an excellent understanding of muscle formation and explains why lines are developing in certain areas. After marking the areas of need and gently injecting the areas, he then shows you exactly where he has injected and why. To ensure the treatment is effective, a follow up is booked to fully examine the area and top ups are an option for areas as required. I am really happy with this service and feel confident with the treatment application, which is important especially for those who are nervous to try this treatment.

April 26, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Gemma,

Thank you so much for your detailed and thoughtful review! We’re delighted to hear about your positive experience with Mark.

It’s wonderful to know that he took the time to listen carefully, explain your treatment in detail, and ensure you felt informed and comfortable throughout the process. We’re especially pleased that the follow-up care and approach to treatment gave you confidence and reassurance.

Thank you again for sharing your experience — we truly appreciate your feedback and look forward to welcoming you back soon!


Kind regards,
Henseley
Thérapie Clinic

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