Extremely easy to organise and book the appointment. A few days before the appointment, I needed to change the date and that was no problem. Then a day before I needed to change the drop off time an... See more
Company replied
Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
I visited a few weeks back to get the windscreen replaced and was welcomed by a friendly personable team. There is a waiting room (with heating), free WiFi, and tea/coffee facilities. I was in and ou... See more
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Friendly and helpful, meaning some stone chips however a wiper was broken during the repair so they returned the following week and replaced both. However I noticed the sweep was not correct and found... See more
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Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
Company replied
Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.3
Excellent
272 reviews
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Very helpful and professional service…
Very helpful and professional service at the Newmarket branch.
July 24, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're so happy to hear you received helpful and professional service at the branch.
A Circus
Took my car in for a new windscreen. On picking up the car, I noticed the trims on both sides of the screen were fitted badly. Not level and uneven gaps. On the inside, the cover by the interior mirror was loose. All the clips were broken off. Told a replacement part would be ordered. been up 3 times to chase up part. Been back today 29/07/25 as I was told part was in . Got to National Windscreens surprise surprise no part. All they do is get on the phone and have a laugh and joke with the person on the other end. AVOID, Would rather drive around with a broken screen. I do hope not all windscreen companies are like this. It has cost me time and money. Very very angry.
June 30, 2025
Unprompted review
Reply from National Windscreens - Newmarket
We're sorry to hear about the issues you experienced with the windscreen replacement and the subsequent problems with the trim and interior cover. We appreciate you bringing this to our attention. We'll investigate what happened with the replacement part and address the communication issues you encountered. Thank you for your feedback.
Reply from National Windscreens - Newmarket
We're happy to hear that your experience was quick and friendly, with easy drop-off and pick-up. Thank you for your positive feedback!
Good communication efficient…
Good communication efficient fitting.but would have liked a receipt.
July 17, 2025
Reply from National Windscreens - Newmarket
We're glad the fitting was efficient and our communication was good. We apologize a receipt wasn't provided and will look into this.
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Above and beyond
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was under some pressure for time, however as it was not my mistake they agreed to do the job. Luke who worked on my car, did an excellent job. I suspect he went without lunch to get the job done. Thanks very much - five stars !
July 2, 2025
Reply from National Windscreens - Newmarket
We appreciate you sharing your experience. We're glad the team accommodated you despite the booking error and that the work was completed to a high standard. We are happy to hear you were satisfied with the service. Thank you for the five-star rating!
Great customer service and great job…in Newmarket
Great customer service and great job done
July 4, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive feedback. We're happy to hear you received great customer service and that a great job was done for you.
Reply from National Windscreens - Newmarket
We're happy to hear that our service was speedy and professional. Thank you for your positive feedback; we appreciate it!
Very good service prompt response in a…
Very good service prompt response in a difficult position to put in new windowscreen
June 20, 2025
Reply from National Windscreens - Newmarket
We're happy to hear that our service met your needs, especially given the challenges of installing a new window screen. Thank you for your positive feedback!
Reply from National Windscreens - Newmarket
We're happy to hear that you are very satisfied with our work. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Asked for a morning appointment
Asked for a morning appointment. T@Cs say “we can’t guarantee it but we’ll try”. This is the second repair I’ve had done by national windscreens and both times the technician arrived at the last possible time, 445pm. Maybe my village is the final stop on that vans route and it there is zero chance of a morning slot but with web van tracking not working either I’ve sat round all day waiting for a 15min job. No issue with repair or technician but surely there is a better way to do this which wastes less of my time.
June 13, 2025
Reply from National Windscreens - Newmarket
We appreciate you sharing your experience. We regret that we couldn't fulfill your request for a morning appointment and that the van tracking wasn't working. We'll review our scheduling and tracking processes to improve our service and time management.
Reply from National Windscreens - Newmarket
We're happy to hear that our team made you feel relaxed and were helpful. Thank you for your kind words and positive feedback!
Excellent Experience
Friendly and helpful staff and a great job done. Really good service.
May 29, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear our staff was friendly and helpful and that you received really good service with a great job done.
Get best service very professionally…
Get best service very professionally done team Newmarket well done
May 27, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear you received professional service from our team.
Efficiently dealt with on arrival and…
Efficiently dealt with on arrival and in the work.
May 23, 2025
Reply from National Windscreens - Newmarket
We're happy to hear that your arrival and the work were handled efficiently. Thank you for your positive feedback!
Proper people to deal with.
Communication pre replacement. Presentation at arrival. Accurate time to install, pleasant departure. Great people to deal with.
May 19, 2025
Reply from National Windscreens - Newmarket
We're happy to hear that you had a great experience with our team! We appreciate your positive feedback regarding our communication, presentation, and installation time. Thank you!
Fast Service and Excellent work.
May 16, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive review and are happy you enjoyed our fast service!
mixed experience
Booked on the app around 2.5 weeks in advance and on the day appointment cancelled as no glass.
Phoned over 2 days and told no idea when glass to be delivered. Last call around lunchtime on Thursday and after speaking to Aviva on Thursday you rang next morning glass delivered and fixing booked.
Not sure how things changed so quickly - no info and next morning glass delivered !!!
Fitters at Newmarket did a great job - good fit and car tidy
May 16, 2025
Reply from National Windscreens - Newmarket
We appreciate your feedback and are sorry about the initial cancellation and uncertainty regarding the glass delivery. We're glad the Newmarket fitters provided a good service. We'll review how the situation was resolved so quickly to improve our communication.
Friendly team, good service
Friendly team, timely service and good communication. Easy peasy transaction
May 16, 2025
Reply from National Windscreens - Newmarket
We're so glad the team was friendly, the service timely, and the communication effective! Thanks for the positive feedback and easy transaction rating.
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