Extremely easy to organise and book the appointment. A few days before the appointment, I needed to change the date and that was no problem. Then a day before I needed to change the drop off time an... See more
Company replied
Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
I visited a few weeks back to get the windscreen replaced and was welcomed by a friendly personable team. There is a waiting room (with heating), free WiFi, and tea/coffee facilities. I was in and ou... See more
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Friendly and helpful, meaning some stone chips however a wiper was broken during the repair so they returned the following week and replaced both. However I noticed the sweep was not correct and found... See more
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Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.3
Excellent
272 reviews
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Left me with a stained interior
Only informed the day before that preferred time wasn’t possible despite booking a month ahead. Workers left oily marks on the interior of the car. Waiting for this to be dealt with. Person on phone very aggressive.
May 14, 2025
Reply from National Windscreens - Newmarket
We regret that your preferred time wasn't possible and apologize for the last-minute notice. We're also sorry for the oily marks and the phone interaction. We're looking into these issues. Thank you for your feedback.
Reply from National Windscreens - Newmarket
We're glad to hear you were satisfied with the quick service.
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent Service
Small workshop on industrial estate but received excellent service and fitters friendly and professional - thank you
May 8, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear you had a positive experience with our team. We strive to provide excellent service and are glad our fitters were friendly and professional. Thank you for choosing us and for taking the time to share your feedback.
Outstanding service
May 7, 2025
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
first class service
Screen replacement carried out by polite and efficient staff who took the time to explain the whole procedure including the the calibrating of the lane assist system.
May 7, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the politeness and efficiency of our staff. We appreciate that they took the time to explain the entire procedure, including the calibration of the lane assist system. We strive to provide a clear and informative experience for our customers, and we are glad that we were able to achieve that for you.
The technician met me at work on…
The technician met me at work on request, was very professional and helpful.
April 28, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're glad to hear that the technician was able to meet you at work and provide you with helpful service.
Great service and fast
Great service, i arrived early and that was no problem they got straight on with it...offered tea or coffee, wi fi so i watched a film on my ipad... road test and car handed over..
Would recommend anytime
April 24, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad that our team was able to make your visit comfortable and efficient. We're happy to hear that you enjoyed the amenities like the complimentary refreshments and Wi-Fi. We're committed to making each customer's experience a positive one.
Reply from National Windscreens - Newmarket
Thank you for your kind review! We're thrilled to hear you found our service friendly and the job done to your satisfaction. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Thanks for professional service
Thank you very much. I truly appreciate the prompt and professional service provided by the staff at the Newmarket location. Everyone was courteous and efficient, which made the experience very pleasant.
I did encounter a small challenge when trying to confirm my appointment date and time through the online booking system — I would be grateful if this process could be made a little clearer in the future.
April 10, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive feedback. We're delighted to hear that you were impressed with the prompt and professional service provided by our staff at the Newmarket location. We strive to create a courteous and efficient experience for all our customers, and we're glad you found it to be very pleasant.
We appreciate you bringing the challenge you encountered with the online booking system to our attention. We're always looking for ways to improve our services, and we will certainly take your feedback into consideration as we work to enhance the clarity of our online booking process.
Highly recommend but expensive
To the team at the Newmarket site thank you for doing the front screen so quickly shame the deposit was so expensive
April 5, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are glad you were happy with the speed of the service. We understand that deposits can sometimes feel expensive, and we strive to make our pricing transparent and competitive. Thank you for your feedback.
Reply from National Windscreens - Newmarket
Thank you for your kind words! We're delighted to hear you had a positive experience with our booking system and service. We appreciate you taking the time to share your feedback and will continue to strive for excellence.
Arrived when booked and did a neat job
Arrived when booked and did a neat job.
Would have preferred quicker service though!
March 31, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to leave a review. We're glad you were satisfied with the neat job and that we arrived on time. We understand your preference for quicker service and will strive to improve our response times in the future.
very good and quick job friendly fitter
March 29, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and will share it with our team.
.Staff very good and efficient. Five stars.
Staff kept me informed and completed the new screen in good time and cleaned up very well. Very friendly
March 21, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive review. We are pleased to hear that you were kept informed throughout the process, that the work was completed on time, and that our staff was friendly and cleaned up well. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Excellent.
They were very good. Replaced my windscreen in a short time and they cam to my home address.
March 12, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're glad to hear that you were satisfied with the service and the speed of the windscreen replacement. We appreciate your business and hope to see you again in the future.
The repair itself was great…
The repair itself was great and quite swift.
I did try to provide directions for the operative ahead of the visit as I knew it would be complicated but ai was told to wait till he called.
The tracking was very misleading and I recieved a call as he could not find the address... the tracking showed him 20 miles away with 2 jobs before mine.
It was very complicated trying to instruct him where we were and I had to leave rhe address and run up the road to drive round with him! Not convenient whilst working.
The operative was very polite and the repair itself was a1... but the admin was disappointing
March 12, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that the repair itself was satisfactory and completed quickly.
We understand your frustration with the communication and tracking issues you encountered. We strive to provide clear and accurate information to our customers, and we'll use your feedback to improve our processes. We value your feedback and will use it to improve our service.
Professional & efficient service
Professional & efficient service. Friendly welcome and handover; the work was done within the timescale given.
March 8, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the professionalism and efficiency of our service, the friendly welcome and handover, and the timely completion of the work. We appreciate your feedback and are committed to providing excellent service to all our customers.
Newmarket Branch
Although tucked out of the way, we took a taxi to Newmarket which was £7.
Customer service and work was 5*
Just £95 by going through our insurance company.
Thank you!
March 8, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that you were happy with the customer service and work provided. We understand that transportation costs can be a factor when considering a location, and we're happy to hear that you found a solution that worked for you.
Waited all day then get a phone call at…
Waited all day then get a phone call at 16:00 said it was a 2 man job and other fitter was ill and could I go to nearest depot and meet him there when I got there he still fitted on his own I did help to lift screen in , and drove home with screen only fitted 30 minutes before I thought I have to wait 3-4 hours for sealant to set also didn’t recalibrate so I have had to make another appointment for this , also fitter has scratched my paint work down both pillows of front screen .
March 1, 2025
Reply from National Windscreens - Newmarket
We understand your frustration with the recent service you received. We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance. We appreciate you bringing these concerns to our attention, and we'll use your feedback to improve our processes.
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