Extremely easy to organise and book the appointment. A few days before the appointment, I needed to change the date and that was no problem. Then a day before I needed to change the drop off time an... See more
Company replied
Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
I visited a few weeks back to get the windscreen replaced and was welcomed by a friendly personable team. There is a waiting room (with heating), free WiFi, and tea/coffee facilities. I was in and ou... See more
Company replied
Friendly and helpful, meaning some stone chips however a wiper was broken during the repair so they returned the following week and replaced both. However I noticed the sweep was not correct and found... See more
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Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.3
Excellent
272 reviews
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Did exactly what they said they would…
Did exactly what they said they would do, in the precise time and very pleasantly
February 9, 2026
Reply from National Windscreens - Newmarket
We appreciate you sharing! We're so glad to hear that we delivered on our promises, within the agreed timeframe, and to your satisfaction.
Reply from National Windscreens - Newmarket
We appreciate you sharing! We are so happy you were pleased with our professional and quick service.
Great service
Great service. Job was all done within 1 hour. Very pleasant chap that did the work... The only downside was not national windscreen's fault, but my insurance company couldn't fit me in anywhere else for at least 2 weeks. So I had to do a 40 mile trip to get my windscreen fitted. But national did a great job.....
January 23, 2026
Reply from National Windscreens - Newmarket
We're glad you were pleased with the quick and friendly service. We appreciate your understanding regarding the insurance scheduling challenges and are happy we could assist you despite the distance. Thank you for your feedback.
Fantastic, friendly service
Fantastic, friendly service! Nice warm waiting room although I did take the short walk to local shops. All finished to a very high standard within time! Such a friendly team! Much appreciated.
January 15, 2026
Reply from National Windscreens - Newmarket
We appreciate your positive feedback. We're happy to hear that you found our service fantastic and friendly. It's great to know you enjoyed the waiting room and that the work was completed to a high standard within the estimated time.
Worst ever booked me in then cancelled…
Worst ever booked me in then cancelled it night before then next morning txt me again to say was coming after I had gone out so phoned them said yes was coming then didn’t turn up and had to take another day off work which didn’t get paid for so cost me £500 to get it changed worse windscreen company I have ever dealt with in 25 years of business ( I used to run 7 vans )
December 26, 2025
Reply from National Windscreens - Newmarket
We regret to hear about the difficulties you experienced with your appointment. We appreciate you bringing this to our attention. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Not great
Not great , the cable from heated window screen is visible on passenger door post
Took car back and was told it’s a after market window screen and nothing can be done 😩
December 16, 2025
Reply from National Windscreens - Newmarket
We appreciate your feedback and regret that the aftermarket window screen cable is visible. We're sorry you were told nothing could be done and will look into this further.
Reply from National Windscreens - Newmarket
We regret the distance to our location. We appreciate your feedback and will consider it as we expand our services.
Reply from National Windscreens - Newmarket
We're happy to hear that you were satisfied with the way we handled the job. Thank you for your great feedback!
Reply from National Windscreens - Newmarket
We appreciate you sharing that we provided excellent service and a job well done! We are so happy you had a positive experience.
Faults were caused in calibrating
November 21, 2025
Reply from National Windscreens - Newmarket
We regret the calibration issues you faced. We'll investigate to improve our process. Thanks for your feedback.
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience with us. We are so glad that you were happy with our fast and professional service.
Good & Courteous service
Good & Courteous service. Completed quicker than originally advised.
November 12, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're happy to hear that you received courteous service and a quick turnaround!
Windscreen replacement
Great job, excellent service, picked up my car & delivered it back to me. Friendly staff on the telephone & in person.
Highly recommend this company .
November 13, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear that you received excellent service, including the pickup and delivery of your car, and that you found our staff friendly.
All went to smoothly
October 22, 2025
Reply from National Windscreens - Newmarket
We're glad you had a smooth experience. Thank you for your positive feedback; we appreciate it very much.
Great service
September 30, 2025
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quicker booking than alternative screen…
Quicker booking than alternative screen repairs.
Communication, confirmation etc straight forward. Excess rasy to pay through the link. Repair / replacement was quicker than forcast time.
September 16, 2025
Reply from National Windscreens - Newmarket
We're happy to hear that the booking process, communication, and payment were straightforward. We're also glad the repair was completed faster than expected. Thank you for your positive feedback!
Reply from National Windscreens - Newmarket
We're glad you found our service easy and clear. We appreciate your friendly feedback; thank you!
Excellent company - Highly recommend
Went to the Newmarket branch, spoke to Luke who was really helpful and knowledgeable, he rang through to head office for me, gave me a firm quote, which they confirmed in detail by text, less than half the price of Autoglass, and let me use his phone to sort out an appointment for them to come to me. Excellent communication, kept me updated at every step, arrived at the time they said, very polite and professional, refused to take any payment until they had finished and I had checked their work, which was excellent, hallelujah! Excellent customer service, like you used to get back in the day. Well done Kiran and Regan you are excellent ambassadors for your company and well done National Windscreens, we will recommend you to our friends, family and mechanic.
August 19, 2025
Unprompted review
Reply from National Windscreens - Newmarket
We're happy to hear that you had such a positive experience at the Newmarket branch. It's great to know the team provided excellent communication and service. We appreciate your recommendation!
They were very friendly and efficient
They were very friendly and efficient. It was very clean and the staff were very considerate. Fitters name is Kiran.D at Newmarket who did a brilliant job.
July 31, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff friendly, efficient, and considerate and that you were pleased with the cleanliness.
Good service from National Windscreen
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to return to depot and come out again later in the day which was a little inconvenient but job finished to a high standard thanks to him.
July 26, 2025
Reply from National Windscreens - Newmarket
We appreciate your feedback. We're glad the job was finished to a high standard. We regret that the incorrect windscreen caused an inconvenience and are sorry for the delay this caused to your service.
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