M&S Opticians Reviews 293

Excellent service and friendly staff.A great opticians.

BLUEWATER M & S OPTICIANS are definitely the best I have ever attended. Having read such positive reviews about Bluewater M & S Opticians and having experienced disappointments elsewhere about the tests and outcomes I gave them a go this week. All staff were brilliant from being checked in to completion of the scans and tests to a highly knowledgeable examination by an Optician called Elaine who explained each stage, the defects found and next steps to come in a calm, clear manner that I have not experienced elsewhere. There was no waiting between various stages, the OCT Scan and a hearing test were free, my questions were answered with confidence, focus to detail, leaving me in no doubt what was to happen next with clear timescales. I can throughly recommend Bluewater M & S Opticians to others who might have felt rushed away at other opticians, feeling unclear about the state of their eyes and disappointed about the whole experience.

On time, professional, courteous, all explained. What’s not to like?

I had my eyes tested in December at M&S Bluewater and followed up by selecting glasses at the beginning of March 2026.
Excellent service by all the staff on both occasions. Very pleased with all the staff and in particular Balwinderjeet who helped us with finding the right prescription glasses. Thank you to all the staff.
Rajinder sandhu.

Alex ,Hammad ,Plus David and Rowan thanks so much for being so patient with the Customer remember Alex .5 mins at a time and your fab !Your very patient if you can cope with me !The glasses are going to be really cool but i am defo not embracing Tilda Swinton she not my style no matter how many Oscars or Baftas ..These people socially steriotyping Ginger Hair !Its a crime !Your fab so is Hammad -Have faith in your ability its got far more complex and technical but always rember the MRI glasses customer !I came home dropped a large kitchen board on my head and ended up with a crime scene looking forward to all singing and dancing Sunglasses and Glasses !Canterbury Opticians M & S !

Very professional, courteous and friendly service.

Staff attentive and helpful. If you want cheap glasses - then give them a miss. Expensive but have to say best fitting pair of varifocals I’ve had in many a year.
Customer service very good - this is a thumbs up for Hedge End branch

Terrible service girl chewed chewing gum with mouth open my glasses cost no more than £130 she hit me with £450 i was flustered and had to haggle her ver glades. I said I did not want hearing test gave me one anyway then said she would book me in for appointment I then repeated I did not want one. I fell it was all about how much more money they could make than anything. They said there glasses were so expensive because if charges for lenses. I have since gone to Asda got two pair lovely bifocals for £25 for both as I was entitled to vouchers. They did not advise I could take my prescription elsewhere. Now after numerous conversations they have not t contacted me. Don’t go there

I was approached by Millie and decided to book a sight and hearing test. I found Millie to be very professional, helpful and friendly.

The Willows store in Torquay, Devon have sorted me out and the reason for being so slow in submitting feed back is that I can even see the puck used in the Ice hockey that was on during the Winter Olympics! That's the first time in donkeys years! Special thanks to Naomi who served me so well and Mark who sorted out a receipt copy that I had misfiled!

The staff were particularly helpful with my mother. The venue is welcoming, bright and airy which is a nice change to usual cramped opticians in town.

Great value, reasonable choice, efficient and polite service

Staff at the Kingston opticians are 10/10!
From the initial eye & hearing test to the help in choosing my frames. Was so happy. The price was so reasonable for 2 pairs of glasses. I ordered one pair for reading & one for distance. They advised me on varifocals, but stupidly I opted for 2 pair different lenses. After 2 days realised I was so wrong. Went back to the Kingston team, who understood & fitted me for varifocals. Been using the new lenses & I am so happy ! Can see the tv properly .
Whole process is seamless & even with a lens change the price is still so reasonable.
Going back next month for my sunglasses

Hi my name is Leights I recently had an eye test with m/s the staff there were brilliant 10/10 thank you soso much for your time and patience on last Friday afternoon absolutely brilliant plus a fantastic range of frames/ glasses.

Extremely helpful team at Exeter M&S opticians. There service approach to the customer is exemplary.

From the moment I arrived everyone was so efficient and helpful.
I didn’t need an eye test as I had recently had one.
I was given help choosing frames , lens etc, with no pressure whatsoever.

Great experience at M&S Opticians, Torquay.
The service is great & helpful friendly staff. The Opticians is never overly busy and the eye & hearing testing is thorough. It's nice to that all the checks are being done & it's a relaxed environment.

Milton Keynes 1st class
Nothing to much trouble

A fabulously positive experience from check in to the test itself. I would heartily recommend anyone considering to use M&S for their eye sight test to not hesitate and go to the store. The staff are knowledgeable, friendly, helpful, courteous and diplomatic. A credit to the organisation itself.