M&S Opticians Reviews 293

Hearing test department.
Jane , the charming and helpful audiologist at M&S shoreham was outstanding in her duty of care and quality of advice .
Thank you so much .
Nice people !

Brilliant service all round as always. Emma & Sarah at M&S Banbury were amazing and very professional & helpful. Picked out a pair of bi vocals and a quality pair of sunglasses at a great price too.

Overall experience for my eye test and fitting very good, By Alex, Rowan, Hammad and Jackuelyn. From the moment I arrived I could see that the Canterbury Branch was run in a professional and calm manner, this was reflected in test & the fittings. The experience in collecting my new glasses was the same, so much so that I ordered a second pair of sun glasses at Half Price which was a bonus. I would recommend this branch to anyone.

Second time I have used M&S Opticians at Castlepointin Bournemouth . Went just as well as the first time. All the staff were friendly and professional which made the whole experience much more relaxing and stress free.
When it came to choosing frames found Albi particularly helpful as I was shown a wide choice of frames in different price ranges and didn't feel pressured into buying more expensive frames than I wanted. Ì felt I received good considered advice for each choice I considered. Glasses also arrived much quicker than expected so very happy overall and would recommend.

Felt like a valued customer and a premium experience up to collection. Unfortunately the fit still isn't right after 2 further visits.i was considering a pair of sunglasses but after 5 weeks,stock still isn't available to try on,and prescription lense pricing is conveniently underrepresented in the promotional materials

I moved to M&S for my eye check as my previous optician was awful. My eye checks were carried out by Naomi & Megan who were both lovely. I was able to pick out frame i liked and Naomi and her collegue helped out to pick the best ones for me without any sort of pressure. The whole experiance from start to finish was just so relaxed and every memeber of staff was friendly and helpful and really went above and beyond ensuring i felt welcome

I think M and S opticians have a terrific display of glasses to choose from and everyone who helped me choose just the right pair was extremely kind and helpful. I thought the optometrist was very thorough.

Really good service,wide range of glasses ,at reasonable price.

The staff were friendly and listened to my requirement, and helped me to find the best solution for my new glasses. Rather than tyring to sell me glasses, they are professional and that's why I keep going back to them to look after me. Thank you and appreciate that.

Love my new glasses! Apart from the fact that they look great, they fit extremely well and optician was great and thorough. Pleased I chose M&S opticians!
Thanks for your excellent service!

Good selection and price range frames. Left alone to browse without pushy assistants intervening, but were very helpful when asked. Range of lenses too to suit most budgets.

Very well looked after by the staff throughout the process of picking reading and long distance specs.

Booked appointment on line at time and date to suit me. At appointment I was greeted by the staff warmly and asked to sit and less than 5 mins I was having my eye test. Extremely comprehensive and thorough, I rate the exam as one of the best, as it included options I usually had to pay for at other opticians. Prescription given in a nice envelope. Great selection of glasses to choose from and a good price range too. Received text to collect , fitted and left the whole experience from start to finish a very happy customer. Bought two pairs of glasses, great value

A very helpful staff, Good selection of type and prices to choose from. Optician was very detailed and ready with advice. I will come back.

The general experience with Mrs Rakhee, Optometrist who assisted me for my Eyes Examination on 20/03/2026 from M&S OPTICIANS in Eden Center High Wycombe is consistently of the highest standard. Also Ms Lia and Ms Stephanie are of extreme value and their positive contribution to customers Services is immeasurable.

Good variety of styles and pleasant service

Very poor service, missing frames, confusion regarding prescription, didn’t notify me glasses were in. Insisted they had left voicemail, but they hadn’t. Would never use again

Found Marks and spenders Plymouth Store excellent place to have my eyes tested and added bonus of having free eye scan charged for at a lot of other opticians. Everyone was very friendly from the optician who tested my eyes to the assistant Lynsey who helped me choose my glasses who was very helpful and knowlegeable.

A1 service and assistance throughout transactions from start to finish

It took 4 attempts to get the lenses accurate to my prescription. Although they were courteous and obliging, at double the price of Specsavers, they seem not quite on the pace.