I am currently in the beginning stages of searching for a new flat for myself and contacted Leaders after seeing a property on their website. Unfortunately I missed out on this one, but Selwyn from on... See more
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
Macy has been helpful with answering questions and following up our emails
Company replied
I’m looking for my new home to be in London and Selwyn has been an amazing agent and helping me in the process and showing me all the best opportunities that match my style he has! I’m sure in no time... See more
Macy was incredibly communicative. She promptly responded to emails. Good work!
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
I have been using Leaders as my agent for several years now, and the service has been excellent. They are always responsive to my issues and solve them quickly and efficiently. It is comforting to know that if I have any problems with my flat they are there to help, as I do not live in the UK. With new Renters Rights Act, Leaders were very proactive in ensuring that I was informed of the changes and the impact, not only prior to the activation of the Act, but also afterwards. I would definitely recommend as an agent.
July 8, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Toby Foulkes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Incredibly prompt and timely responses
Incredibly prompt and timely responses, Selwyn was lovely to work with and was very helpful with helping me look for a property to let :)
July 6, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Izabel Heaton
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Communicative & helpful
Communicative & helpful - appreciate the client experience so far!
June 30, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Jasmine
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I am satisfied with the services I…
I am satisfied with the services I received. They were very helpfull
June 23, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Grace
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy was very friendly on call and…
Macy was very friendly on call and helpful to book a viewing for a property!
June 23, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Evie Allen
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Great service! Renting in the UK for the first time, I found the staff very helpful and the process went smoothly. Lillie and Selwyn have been very professional and offered valuable assistance at all steps.
June 17, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Bastien We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Sreeja
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Helpful
Selwyn responded quickly and was very helpful with organising a viewing hassle free
June 18, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Luke
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn is such a great proffesional
June 19, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Antonio Garcia Piqueras
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Solid estate agent with good properties
Macy was consistently really helpful throughout the viewing process, guiding me to very quickly find an appropriate property, responding quickly, and being personable, engaging and friendly.
June 19, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Laurence Gerhardt
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Really pleased with the service
Really pleased with the service. Responded very promptly to my initial inquiry, and set up a viewing right away. Macy was very professional, helpful, and friendly
June 17, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Toby
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy has been great at helping me book…
Macy has been great at helping me book a flat viewing.
June 17, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Eva Wolzok
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Such fast responses and very lovely…
Such fast responses and very lovely service, no complaints in fact I recommend!!
June 16, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Barreirapurcell Enna Frances, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Working alongside Selwyn Pacheco & his…
Working alongside Selwyn Pacheco & his team covering their Inventory & Check Out reports is a pleasure, and we really value our working relationship with the Forest Hill branch.
June 15, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Blinc Reports
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Asked Jenny Hollands for copies of…
Asked Jenny Hollands for copies of selective licences. Jenny responded very quickly with the documents
May 28, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Jenny. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Highly recommend using Leaders
I have been using Leaders - Forest Hill for over 10 years to market and manage my rental house and they have always been efficient, professional and a pleasure to deal with. My initial contact to market the property was with Jenny Holland and she made the process very easy and got my first tenant in no time at all.
May 28, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Peter Hilborn, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jenny. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Thank you to Macy!
Macy was amazing! She was super communicative and efficient
May 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Hannah Cope
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
As a Landlord
As a Landlord, Selwyn is your Agent! He has managed my properties for over 15 years and he always goes over and beyond! Thank you and please don’t leave as you are asset to Leaders!
May 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Van Ba Ta, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Aleyna has been very helpful and…
Aleyna has been very helpful and informative throughout the process so far! She also has been super responsive which has been really refreshing!
May 18, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rhodri Hosking We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy thank you for the hardwork amd…
Macy thank you for the hardwork amd reaching out always
May 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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