We are currently in the process of securing our next flat to call home, and we couldn't have asked for a better team to help us! Aleyna, Macey, and Selwyn from Leaders have been absolutely amazing thr... See more
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
Great experience with Leaders from start to finish. Selwyn in particular was incredibly helpful throughout the whole two years we spent in our flat. Always responsive, friendly and easy to deal with,... See more
Company replied
The response to the inquiry and the professional conduct during house view...special mention to Macy for clearing all questions during the tour.
Company replied
Aleyna was quick to respond to my rental enquiry and ensured that everything went smoothly.
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
281 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aleyna has been very helpful and…
Aleyna has been very helpful and informative throughout the process so far! She also has been super responsive which has been really refreshing!
May 18, 2026
Unprompted review
Macy thank you for the hardwork amd…
Macy thank you for the hardwork amd reaching out always
May 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great and friendly service from Macy
Macy was great, called me promptly after my inquiry and registered m y on the system. Many thanks!
May 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Liran May
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting our new home with Leaders
We are currently in the process of securing our next flat to call home, and we couldn't have asked for a better team to help us! Aleyna, Macey, and Selwyn from Leaders have been absolutely amazing throughout the entire process. They were always spot-on with their responses and handled everything with the utmost professionalism. A very special thank you to Aleyna for everything she has done for us so faryour help has been invaluable. I definitely recommend Leaders and their fantastic services to anyone looking for their next home!
May 22, 2026
Unprompted review
Selwyn
Selwyn, James and Aleyna gave me excellent service when finding me a property 👌🏽
May 21, 2026
Unprompted review
Great experience with Leaders
Great experience with Leaders from start to finish. Selwyn in particular was incredibly helpful throughout the whole two years we spent in our flat. Always responsive, friendly and easy to deal with, which made the renting process genuinely stress-free. Really appreciated all the support along the way. Would happily recommend.
May 17, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Adam
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I.m working for 24 years …
James and aleyna whose very gretful i appreciate.
May 16, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Serges
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna and James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I am very satisfied
I am very satisfied for the service provided by Aleyna from Leaders Forest Hill she was very helpful!
May 13, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ashvin
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I’ve had a really positive experience…
I’ve had a really positive experience so far renting through this agency. Selwyn has been very professional, friendly, and always quick to respond whenever I’ve had any questions or needed support. Macy has also been very helpful and approachable throughout the process, making everything feel smooth and stress-free.
The communication has been excellent, and they’ve both made me feel well supported as a tenant. I really appreciate their helpful attitude and professionalism and would definitely recommend them to others looking to rent.
May 10, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Agujioke
We greatly appreciate your 5-star review and the time you took to share your experience with Macy and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Friendly and efficient service
Friendly and efficient service. Viewings sorted quickly with no faff.
May 7, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Deanne
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Lillie was fantastic, informed and friendly. Willing to go the extra mile.
April 30, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Yvette
We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy was very helpful and informative
Macy was very helpful and informative. She was polite and provided good details, as well as showed patience in dealing with me over the phone. 5/5 service.
April 28, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Mo
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Communication is great with very quick…
Communication is great with very quick replies. Macy is very easy to chat to and she has fully understood all my requirements. I am very pleased overall and recommend this lettings agency.
April 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rasha
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Special thanks to Macy and Aleyna for…
Special thanks to Macy and Aleyna for being committed with their job and happy to accommodate any adjustments.
April 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear AA
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna and Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Forest Hill
Dear CT
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Forest Hill
Dear Shirley
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Best Letting Experience – Thank You Lillie and Selwyn...
I had a wonderful experience renting through this letting agency, and I want to give special thanks to Selwyn and Lillie for all their support.
From the very first enquiry, Lillie was professional, approachable, and always available to answer my questions. She took the time to explain every step of the process, from viewing the property to signing the tenancy agreement. Selwyn was equally helpful, guiding me through the paperwork and making sure I understood all the terms before I committed.
Throughout the application process, they kept me updated regularly and responded to my emails and calls promptly. Whenever I needed clarification about the deposit or the contract, both Selwyn and Lillie were there to provide clear and honest advice.
Thanks to their dedication and friendly attitude, I felt confident and well looked after from start to finish. I highly recommend this agency – especially if you are lucky enough to work with Lillie and Selwyn.
April 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Betty
We greatly appreciate your 5-star review and the time you took to share your experience with Lillie and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I was so excited and happy with the…
I was so excited and happy with the good service I received from the staffs of Leaders in Lewisham teams for getting me a good apartment i wanted within a short time they are very dedicated problem solving and quick response to email and calls staffs like macy,Selwyn,and Lillie,they are problem solving i will recommend them to my friends and colleagues at work.They are doing a wonderful job for leaders Lewisham.
April 20, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Saheed
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
My partner and I have been looking for…
My partner and I have been looking for a flat in a short time frame due to a job change. Speaking to Selwyn Pacheco from Leaders was helpful, showing us a place that looks great, which I hadn't seen online!
April 21, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Review for Macy Abbott
Macy is very friendly and I am eager to work with her to find a suitable flat this summer. She is very prompt and provided me with the necessary guidance throughout our interactions in my flat search.
April 20, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Kerem
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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