JDMbrand Reviews 3

Hello, UPDATE TO FIRST REVIEW (1/14/17)
I said that I would let you know if I ever received my package from JDMBRAND that I ordered on 12/8/16. Well, I finally did get it on 1/12/17!! I had to go through a lot of aggravation, including calling my credit card company finally on 1/6/17 to dispute the charge - so I'm wondering if it was their involvement that got JDM Brand to e-mail me on 1/10/17 to clarify with me again if I ever received the package, to which I said, "NO". So, the package was shipped that day with the same tracking number (interestingly) and I got it in two days. All a JDM Brand employee had to do was check the tracking number (THAT THEY ASSIGNED) every time I e-mailed them saying that I didn't get it and they would have seen it was still sitting with shipping label - NOT THAT HARD! I am upgrading them to 3 stars (which is generous considering the amount of aggravation trying to get my package) but they did finally send it with exactly what I ordered and we were happy with the mystery items.

(FIRST REVIEW BELOW)
First of all - can't talk to anyone at this company in California! They charged me $20+ for priority shipping on an order that I placed on December 8th for a Christmas gift and I still didn't get it. Today is January 7, 2017 and I paid $78 and I still don't have my package. It was marked right away with a shipping label and tracking number and as far as they were concerned I was all set. WRONG! I've called USPS twice and they got back to me in a timely manner to say that the package isn't with them - that it is still with JDMBrand with a shipping label prepared. The status is still the same today even though they responded back through e-mail finally on Dec. 28th that they were sorry and thanked me for my patience and they were going to put together a new mystery package in the meantime and I should receive some updates within a couple of days and to let me know when I receive it - never happened. Very irresponsible of this company. If they can't keep up good relations - they should close down. Shame on their irresponsibleness! Bottom line: can't be trusted with your money. If I get my package eventually and I'm happy with the quality - I will post new comment, but for now STAY AWAY FROM THIS COMPANY!!

I ordered a single package of a single hoodie around 3 and a half weeks ago from JDMBrand.com. At the same time, I even paid for 'express priority 3-day mail' and have yet to receive my package. I can understand the waiting period and the time to process/ship, however 3 weeks and not even a single movement in the postal system is to be considered lost or not even shipped in the first place. I later found out my package had not even been brought to the postal service to begin with, yet they created a tracking number and shipping label from the very beginning.

I tried to contact customer support in the only way available -- e-mail. Although the company has a very outdated "message" system on the website, it states that it will just return and send each message as an email as well. A full business week later and not a single reply from JDMBrand has been made.

The company apparently has a reputation for this act, and as such, I will most definitely not return to the website for future purchases. If I were anyone else I would not bother wasting your time and money here either.

I ordered some apparel and keychains from JDM Brand a week ago! They took my money and haven't sent me my items. They created a shipping label to ensure that they'd get their money but I've been tracking my package for a week and it still says that a label has been created but the package was never picked up by the post office! I emailed JDM three times already! No response. I followed their instagram page and left a comment about how I never received my items and they removed me as a follower and blocked me! Currently disputing the charges with paypal and my credit card company. They are fraud!!!!!!!!