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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that issues are resolved swiftly and efficiently. However, some customers also noted issues with communication and responsiveness, experiencing delays in getting repairs addressed and feeling ignored. A few other people also felt that the company lacked accountability and that management did not always take ownership of their advice, leading to dissatisfaction with the service provided.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Response time

People report positive experiences with response time, noting that issues are dealt with quickly and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, efficient, and... See more

Location

Reviewers mention positive feedback about location, with many customers appreciating the support received for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour. Our latest request was answered and res... See more

Company replied

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our... See more

Rated 5 out of 5 stars

Our current tenancy with Hamptons is coming to an end soon and our property manager, April Keane, has been amazing throughout our 2-year tenancy. She’s extremely responsive and very helpful, we’ve nev... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality and attentive team!

I was served notice to leave my previous flat, and the Hamptons team at Oxford were extremely helpful and got me moved in somewhere within a week! A huge thank you to Mohammed Raja for taking the time to show me around properties that suited my criteria exactly! Since moving into the flat, the Hamptons team have been great too. I've had a few maintenance issues, but Max Barnes has been great and promptly resolved issues and followed up really well. Thanks so much!

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Hamptons as letting agents

Hamptons have done a great job as letting agents - responding quickly to queries and issues and following up where necessary. Letting through them has been stress free so far.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

maintenance

We've had a lot of maintenance needs lately, but they have been handled professionally. Our property manager, April Keane, has been very helpful.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

great property management

Saima managed my flat for me for nearly 2 years. She was super efficient, friendly and helpful. It has made my life much easier!

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Efficient and friendly support.

I've been renting a flat with Hamptons for few months already and the support I receive from the property manager Dawn is always polite, friendly and efficient. She always responds quickly and prioritizes urgent matters.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had a positive experience with…

We’ve had a positive experience with Hamptons, particularly with our Property Manager, Danish Ashraf. He consistently handles our dealings with efficiency and professionalism. Danish is always responsive and ensures any concerns are addressed promptly.
His clear communication and effective management of tasks such as coordinating maintenance and handling paperwork have made the business relationship straightforward. We’ve been very satisfied with his service and appreciate the reliability he brings to the role.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and helpful

Hamptons manage the house I've been living in for the last 4 years. They are always professional, and Max - the property manager - is consistently helpful and quick to respond. Over recent months there have been a few maintenance issues to resolve, most recently this week, and it's always done promptly and without fuss.

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

We’re constantly impressed by how…

We’re constantly impressed by how thorough Danish has been in managing anything that comes up in the flat. He’s consistently responsive, proactive, and detail-oriented, and issues are handled quickly and professionally. Communication has been clear throughout, which we really appreciate.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Property Manager

Hamptons is a good, reliable firm. In particular I wanted to call out Max Barnes, Hampton’s Senior Property Manager, who has looked after our cottage for many years and is great! Very experienced, quick to respond, very diplomatic dealing with tenant issues and both professional and friendly to deal with.

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Agency!

Great agency — professional, efficient, and always easy to deal with.
Lucy Desborough is a wonderful property manager, supportive and quick to respond. We truly appreciate her help and highly recommend the team! 😊

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Hamptons St Albans

We have worked with Hamptons for 6 years now and had a very good service. David Whiting the senior property manager has always been super responsive and always super helpful!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

April has looked after our property for a while now and we couldn’t be happier. She responds to matters quickly and efficiently and is always friendly and professional. Couldn’t recommend her more.

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

My property manager

My property manager - Danish Ashraf was always extremely helpful and responsive regarding all maintenance issues related to the property. Sometimes out of the blue he would call and ask if everything was OK with the property and if there was anything he could do to assist. Danish, thank you so much for your help over the past few years. You are a great professional!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Danish has been a fantastic agent to…

Danish has been a fantastic agent to work with. He’s always responsive, friendly, and proactive in addressing any issues that arise. Communication is clear and timely, and he does a great job mediating between tenants and landlords to ensure things are handled smoothly. We’ve always felt that he genuinely has the tenants’ best interests at heart while remaining professional and balanced. Highly recommend working with him.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Hamptons Fulham has been my agency for…

Hamptons Fulham has been my agency for last 5 years so far. Great experience on managing the property in overall. Timely response and active engagement with landlord and tenant to avoid potential conflict.
Great support from Danish Ashraf particularly.

February 24, 2026
Unprompted review

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