Connells Reviews 

If you want to experience estate-agenting at its slack worst, get in touch with Connells Sherborne, down in Dorset. For a fat fee you can have your emails ignored and receive information two weeks after it's useful. You can see an office in turmoil as a manager fails to delegate or communicate, and an area manager who can only wring his hands. Terrible.

One of the worst estate agents in Milton Keynes. Very poor management, and I’m still struggling to get my own money back—my deposit. I wouldn’t trust them.

Connells in Yate Bristol. Absolutely disgusting attitude, had to collect our keys by currier as they wouldn't deliver them to us until evening. The house we bought was left with rubbish everywhere and absolutely filthy. Dog shit in bags in the garden. Nevermind that I had to call them weekly over 6 months because they weren't doing their job. If I could give them zero stars I would. Don't use this company ever, even if you love the house just stay away.

I had a very disappointing experience dealing with Connells. Communication was poor throughout the entire process. Every time I called, I was assured that I would receive an update, but no one ever got back to me as promised. I constantly had to chase for information instead of being kept informed.

What was even more frustrating was the lack of responsibility when it came to processing a payment that was due to me. Despite repeated follow-ups, there was little sense of urgency or accountability, and the matter took far longer than it should have.

Good communication and reliability are essential when dealing with customers, and unfortunately, my experience with Connells fell well below expectations. I hope they improve their customer service, communication, and responsiveness so that other customers don't have to go through the same experience.

**Please note:** This review relates to my experience from the end of December. Due to personal circumstances, I was unable to post it at the time, so I am sharing my experience now.

Totally unprofessional and a complete waste of time. They seem to care only about maximizing their profit rather than treating buyers fairly. I made an offer on a property and was told that my offer had been accepted. Later, they came back and said another offer had been received and asked me to increase mine. I increased my offer as requested, and then they asked me to increase it again, which I did. They also wasted more than two months of my time on this property. Throughout the process, I was repeatedly encouraged to increase my offer and led to believe that I was in a strong position, only to be ignored later without any clear explanation. My offer is still higher than the other party’s, yet I am unable to move forward with the purchase.

It also feels like they only want buyers who arrange their mortgage through their preferred mortgage broker or in-house services. If you choose to arrange your mortgage independently or through another lender, they seem far less willing to proceed with your offer, regardless of how competitive it is. In my experience, it appeared that using their recommended mortgage services was being prioritized over treating all buyers fairly.

Overall, the lack of transparency, poor communication, and apparent focus on generating additional business rather than providing a fair service made this a very disappointing and frustrating experience. I would not recommend them based on my experience.

Having to lodge a formal complaint, and consider the property ombudsman. Long story short, in my view they got us on the hook with a valuation that was far above what it could actually sell for. Three months later, not a single offer, despite dropping the price by £10k as they advised. Around half of our viewings have been no shows, suggesting that these were not vetted and not serious buyers. Lots of other issues, including a lack of proper updates, sending their most junior staff to do viewings. We are locked into a 6 month sole agency agreement which they won’t let us exit from despite complaining and setting this out to them. I would urge you to consider another agent. That being said, I think they are nice people, perfectly pleasant - just not happy with the service given it’s almost £4K for a house only worth £270k.

Warwick Connells

We cannot thank Connells Leicester enough for helping us successfully sell our house especially after other estate agents had failed. Without doubt, they are the best estate agents we have had the pleasure of dealing with.
The whole team was fantastic, including Alphy and Jaydn, who kept communication clear throughout and were always available to answer any queries during the sale process.
A special big thank you must go to Heenay Joshi, Senior Branch Manager who truly went above and beyond for us. He stayed in regular contact with our buyer, always returned calls as promised, and worked tirelessly with both conveyancing solicitors during what became quite challenging at times during the sale.
We genuinely believe that without Heenay’s support and persistence, the sale would have fallen through some time ago.
Thank you again to Heenay, Jaydn, and Alphy for all your hard work and dedication in selling our property.

If you are looking for an estate agent to sell your property, we would highly recommend Connells Leicester.

Really disappointed with the service I received- was desperately looking for a home -I spent valuable time speaking to the Manager last Saturday. She gave me all the brochures said viewing would be next Saturday !! Well I’ve not had one phone call or message. I’ve now moved on .. it’s so unprofessional not keeping customers up-to-date.

We are first time buyers and have dealt with a number of different mortgage brokers over recent years on the lead up to purchasing. We dealt with Naz Devshi, based in Warwick. Who was fantastic and couldn’t rate him highly enough. Naz was super knowledgable, clear in explaining the process and what to expect next, and clearly very experienced. We felt at ease with Naz and came off the call feeling much more relaxed about next steps in the process. We haven’t yet gone any further into the process yet, but so far, the service from Naz has been exceptional and cannot fault anything at all.
Only issue being the bar has been set now and just hope it continues!
Thanks Naz!

Feedback on Connells Bitterne Southampton Branch
I am writing to share my experience with the Connells branch to help future clients make an informed decision.
After my offer was accepted, I experienced significant communication delays. It took six weeks of persistent follow-ups to discover that the documents had been sent to the wrong solicitor, which caused unnecessary delays and stress.
Further, I faced unprofessional behavior from the branch manager. Despite acknowledging the mistakes, his communication became dismissive. For instance, when I reached out for updates, he was often unresponsive and even spoke to me in a dismissive tone. At one point, he asked me which solicitor I was using, indicating a lack of attention to detail.
Moreover, after three months, the branch insisted on a second viewing for my buyer, even though all documents were already in place. The branch's behavior during that viewing suggested they were unprepared, and the buyer eventually pulled out the next day.
Overall, my experience with this branch has been disappointing. I hope this feedback encourages others to carefully consider their options. Genuine reviews are vital, and I strongly recommend thorough research before choosing this branch.

Jack really helped us out massively when looking to purchase a new house in Rochford. He was very friendly and polite and put my mind at rest with the whole thing. Thank you.

Fully supported and looked after from start to finish with Bryony at Braintree Connells. Friendly, knowledgeable and helpful at every step. Very easily contactable, kept fully up to date at every stage of my sale. Advised in an honest and professional manner. Would fully recommend.

- Unreliable communication
- receiving the wrong insurance quote
- our documents sent to the wrong people

We were with Connells Kingswood and we have been really impressed with Lily and Kim - they’ve always been great at communicating with us and Lily is a really great salesperson.
We want to particularly mention Viv Rodrigues. She honestly worked so hard ensuring that issues related to our chain were dealt with. She was polite and extremely hard working - we’d really recommend the service we had to anyone.

I had given up on other surrounding state agents and just thought I'd contact Connells of St Albans just to get another opinion and perspective on properties in that area. To say I was pleasantly surprised at how my experience with Connells contrasted with the experience I had with other agencies would be an understatement. Dylan ( the agent I had the pleasure of speaking to to arrange a viewing was absolutely fantastic! As a cautious person my nature, i was made to feel at ease by Dylan who remained patient, informative and very courteous throughout the extended call. Connells of St Albans found a gem in Dylan indeed!

CONNELLS LETCHWORTH, CON MERCHANTS AND LIARS

Absolutely disgusting company, their staff are allergic to the truth. We were duped last December into signing with their agency. We have had 4 viewing in 3 months and I’m fairly sure they were unemployed actors, not potential buyers . None of the potential buyers had the budget to afford our property. All were complete times wasters. We have been fobbed off over and over again.

Here is the latest BS received from Connells in Letchworth:-Thank you for the below, I do understand where you are coming from regarding the concerns around lack of interest.
I am having the same conversation with a lot of our vendors now, because as good as he is at his job, Craig was notorious at pricing houses too high, leaving us with these difficult conversations. As I mentioned he has now left the company, and we are picking up what we can only call, his errors.
Part of an email from

Elizabeth Vandoorn | Residential Sales Negotiator

Look on Rightmove, the properties for CONNELLS DO NOT SELL, they have the longest listings … WHY ??? Because they have all been over valued by their repulsive staff. Heed my warning they don’t care they only want their commission and to trap you for 6 months under contract,

VALUE HIGH AND SELL LOW DOESN’T MATTER TO THEIR COMMISSION

They misrepresent properties to lure you into paying a holding deposit. Then they avoid your emails. Then they readvertised the property for a lower price - absolutely hideous, deceptive and discriminatory behaviour from Connells.

I would not bother dealing with them. Arranged a valuation and time/date to view only for them to cancel the appointment less than 24hrs later with no explanation or reason. Appalling level of service for a potential seller, just imagine how bad they would be once they have you signed up!

I have recently brought a property using Connells High Wycombe Ben Crate was my contact and he kept me updated with the process if I move again I will certainly use them again.

Very disappointed with the Aylesbury branch. Chase Caswell valued the property for a friend and it seems like they have a reputation for over valuing the property just to sign you up and keep coming back to reduce the sale value to get viewings. My friend signed up for upfront fee at seem like there was little incentive to push the sale. We asked for a refund of the fee as there had been few viewings but Samantha Nelya refused. After watching BBC Panorama undercover investigation, "Undercover Estate Agent" my fears were true. Do not recommend Connells business ethics. Avoid.