Emg Motor Group Reviews 362

I Made a pre-arranged visit today from Colchester to view a used Skoda Octavia at Ipswich MG via a nominated EMG Salesman. I had managed to get off work a bit earlier and arrived 1/2 hour before my 11:30 slot with the aim of having a look round the car exterior on my own. On arrival I saw that the Salesman had just started showing another customer round the car so I introduced myself and was happy to grab a coffee till my slot- at The Salesman’s suggestion. There I sat for the next hour+ without any further contact, explanation or interest from him. At approx 40 mins after my agreed appt start time I saw the Salesman drive off site. I had to be back at work in the afternoon and clearly would no longer have time to meaningly view the car. At that point I left. I feel this was rather rude treatment of a potential new to EMG customer. I hope he made the sale cos EMG won’t get one from me.

After we had seen the car we was interested in, Abby then asked if would like a test drive, on return to the dealer ship Abby sat us down and went through all what she could have with the car. Abby then went to the managers office to get a price for part exchange, Abby then came back, and went through the paperwork with us and showed us the part exchange price. Which we were satisfied with.

I went to look at a Jaguar I pace and on arrival there were a few on site. While looking around a trainee sales man Alex came over and asked if he could help explaining that he was training and if it was ok and I was interested in anything would I mind if he introduced me to Darren the sales Manager. I showed interest in one of the I pace and sat down with both of them and after a few questions was offered a test drive. On return Darren had worked out an offer on the car and explained everything to me. I felt under no pressure to make any decisions there and then and said I needed to go home and think about it but would call back and let them know. I later made a call and a collection date was arranged. I have had the car now 4 days and love it the service from start to finish was excellent and I would recommend this dealership to anyone.

I purchased a 9 month old Kia EV6 from EMG Ely. They were really helpful and I'd recommend them because I had researched the make and model I was looking for before visiting any garages. On arrival at the Garage in Ely I met with Adrian who was very knowledgeable in explaining the features of the new model and the nearly new model I was interested in. I was then offered a test drive which Michael took me on. No pressure in terms of distance travelled although I didn’t need to go far. On return I agreed a trade in deal on my Mercedes through some negotiation that I was happy with and the pleasant experience was down to there being no hard sell. There were several additional options well explained and again no hard sell on these. I picked the car up with a fully charged battery 2 days later and enjoyed the 50 mile drive back home. Certainly would recommend the company and special thanks to Adrian and Paul for their great service.

As a family we've been buying Ford's for 40 years. - Transits (at least 5), 3 Escorts, 2 Mondeos, 2 Galaxys, a C-Max, numerous Fiestas and now a Focus 1.0 'Ecoboom' - The last Ford, as a family, we will ever buy.
The 2014 car was purchased from EMG Duxford, in August 2023 with 71574 miles on the clock. It appeared to be a very nice car for my then 19 year old daughter to buy as her second car.
The tyre pressures were reading low on the test drive, however the salesman put this down to the car 'sitting for a while' and the tyres would be checked prior to collection. The tyres were all inflated on the collection day, but that was the last time as none of the tyres held pressure. EMG, when quized by my daughter (Why didn't I pursue it on her behalf?) said it wasn't their problem as she could have 'driven over something on her way home.' I had all the tyres removed, valves checked and tyres refitted, but this didn’t sort the problem. All the tyres have now had to be replaced along with all the tyre pressure monitors, at great expense. There was very obviously a problem, even on our test drive that I believe EMG were probably aware of. Everything else appeared okay, at the time. I was assured the car was serviced - although only a partial service history was offered. Looking at the service book now, I can see how erratic the servicing was being done. By this I mean, instead of every 12500 / 1yr, the first 3 services were yearly, but service 4 was 3261 miles and 9 months late. Service 5 was 6746 miles and 1 year late. Service 6 was only 765 miles but still 5 months late. The 6th and most recent service was 1400 miles early, however it was also late by 2 months. This was never highlighted, neither was the importance of correct and full servicing of an ecoboost engine.
At the time, I'd never heard the term 'wet belt', I'm in no doubt EMG had. When asked what the cambelt service schedule was, I was told it's 120000 miles. The car had done 71500 so we had over 48000 miles before we had to worry. In reality, wet belts were failing between 70000 & 80000, the industry knew this, I'm convinced EMG knew this and yet they still sold a car, to an unsuspecting member of the public that should have had its cambelt replaced before being put on the forecourt.
As I write this 'ramble' (sorry), the engine is 'failing'. It is still running, but I'm going to check the water level when my daughter returns from work. I'm expecting it to be low. We believe the cylinder head is warped (one of the wet belt failures) and water is leaking into the combustion chambers. The turbo may also be damaged (another ecoboost symptom). It's only a matter of time before the engine fails completely. Tonight we are going to sit down and decide if we have the engine replaced - cost approx. £3000 and a 4 week wait or if we just scrap the car and buy a new one. It will not be a Ford and it will definitely not come from EMG. This being or 4th and last one we buy from EMG Cambridge and/or Duxford. It's not been a pleasant experience.

I felt trust in the information I was given due to wealth of knowledge of the product that I had purchased from EGM.

The sales person Eric was very helpful. He was patient and demonstrated excellent customer service skills. He answered all my questions, he picks my calls and responded to my email promptly. He offered all support and guidance that I need through the process of getting my car from them. I will recommend this company because they are fantastic. Every staff I came in contact with treated me with dignity and respect. Am so glad I choose EMG Thetford.

Recently, I purchased a vehicle from EMG Kings Lynn, and I must express my utmost satisfaction with the exceptional service I received. From the moment I arrived, I was greeted with a warm and welcoming atmosphere. Karl, the sales representative, demonstrated exceptional professionalism and provided comprehensive explanations for any inquiries I may have had.
Since making my purchase, I have returned to the dealership on multiple occasions, and I have consistently been treated with the same level of courtesy and expertise by Karl and the entire EMG team.

Dealt with Craig at Bury St Edmund, professionalism and integrity from start to finish, would gladly buy from them again.

I've just brought my 4th car from EMG Ely. And as always the service was first class. Thank you Mat. I'll be seeing you again

Soon after my enquiry via email I was contacted by a salesman who was respectful and efficient in working a deal for me.

I recently bought a used car from EMG Ipswich. The salesman, Glen, was helpful, informed and patient. He wasn't at all pushy and was happy to discuss the various options available to me.
His colleague, Bob who dealt with the handover was equally helpful and patient.
Happy to recommend EMG Ipswich.

I recently bought a BYD vehicle from EMG Kings Lynn, and the experience was fantastic. Steve provided exceptional customer service, answering all my questions with great knowledge and patience. Simon ensured a smooth and efficient transaction. Overall, I am very satisfied with my purchase and highly recommend EMG!

I am writing to you regarding recent purchase from kia kings Lynn branch. I purchased (Tesla Model 3) on Monday 13 January which I supposed to collect before week Friday 10 January.
I done all my relevant paperworks for new car and also part-exchanged my old car. After finish all process Salesperson went to get V5C new owner receipt. After waiting 10 minutes or so he came back and notified me that admin lady cannot find it but still looking for it. 
After a while, when I was getting late for my appointment, I chase the sales person who was attending another customer, assured me that he will send me green receipts via email once find it.
Next day 14 January, I was worried and anxious to check the details on dvla website and find out they applied for new V5 on 13 January.

Here is some points I would like to know from administration or owner side of the company:

1. Is it not required to have all the paperwork beforehand to sell any car?

2. If the papers wasn’t on beforehand, why wouldn’t cancel the appointment?

3. If confused about the papers why finish sale and takeaway part exchange.

4. Fully having awareness of my income source through the car why not salesperson notified me before all the process.

5. After 3 days past, today 16 January, same sales person emailed me that it could delay more 3-5 working days which means I will lose 2weeks income because of administrative fault.

Hope I explain my side of the situation and will have fair resolution of current situation.

Great customer service and so patient, would highly recommend them.

Very happy with our purchase. Matt helped us through the p/x process and made it all very easy. Many thanks.

Friendly and responsive staff. Purchase was quick and smooth.

very professional service from everybody i dealt with i cant recommend the company highly enough

Great teamwork got me the car I wanted in a tight window. Julia, Adam and Chris gave me absolute top level customer service.

EMG Bury St. Edmunds - Excellent customer service and great value on the vehicle purchased - that is why I have used EMG before, and why myself, my family and friends will use them again.
The sales service was second to none - helpful, straightforward, not pushy, but clear on the vehicle, the options and any follow-up requirements.
Thankyou.