Connells Survey & Valuation Reviews 

2,046
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and professional, often making them feel at ease during visits. Reviewers frequently highlight the service as efficient, quick, and professional, with many appreciating the seamless and unintrusive process. People also noted excellent communication, with surveyors arriving on time and providing clear explanations. However, some customers also noted concerns regarding the thoroughness of surveys and a perceived lack of engagement from some valuers. A few people mentioned issues with surveyors not adequately discussing findings or providing necessary photographic evidence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness,... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Customer service

People report positive experiences with customer service, highlighting the politeness, professionalism, and... See more

Customer communications

Customers had positive experiences with contact, noting efficient communication regarding appointments.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more

Company replied

Rated 5 out of 5 stars

Sidney was very helpful and polite and gave us some good insights into the housing market and what’s happening at the moment. She done her work very efficiently and was finished in no time.

Company replied

Rated 5 out of 5 stars

The surveyor was very courteous and polite and on time for the appointment. He brought his own ladders for the loft and over shoes to protect walking on the carpets. Overall the visit was done and d... See more

Company replied

Rated 5 out of 5 stars

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertake... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,046)

1,794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The gentleman was on time and very…

The gentleman was on time and very polite, as a older lady i was nervous about having a stranger in my home but he put me at ease, i would highly recommend this company

July 16, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the recommendation.

Rated 5 out of 5 stars

Speedy arrangement and great…

Speedy arrangement and great communications by the Connells team and our surveyor, Rory, was punctual, knowledgeable and efficient.

July 16, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic review.

Rated 5 out of 5 stars

Polite

Polite, friendly efficient

July 16, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Polite

Polite, easy visit with clear timings.

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

It doesn't take anything to be polite! Thanks for the 5 star review.

Rated 5 out of 5 stars

My surveyor arrived earlier than…

My surveyor arrived earlier than expected he telephoned me to let me know he was on his way he was very polite

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

Liam A++

Liam was great, our dogs new best friend! Very accomodating as we had to move the dogs from room to room! Very professional and courteous and put me at ease! Polite and on time! A delight to deal with.

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the fantastic review.

Rated 5 out of 5 stars

Quick and friendly service

Good communication,plenty of notice if arrival , friendly and informative surveyor .Quick and friendly survey.

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

House valuation

The guy arrived on time and was very pleasant and efficient

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 star review.

Rated 5 out of 5 stars

The guy who came was quick and…

The guy who came was quick and efficient. We had a little chat about the World Cup and away he went. Faultless

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

The surveyor was lovely very efficient…

The surveyor was lovely very efficient just got on and done his work, checked everything he was very pleasant.
The booking service was also very good!
A good experience!

July 15, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you found it a good experience.

Rated 5 out of 5 stars

Excellent

Good , time effective survey by Rob Pickles.

July 14, 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the feedback. We'll be sure to let Rob know.

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