Arbury Reviews 821

When will a dealer learn that when they don't answer a customer's question then said customer will know something being hidden about the car.

I asked why car had been sold then put back on for sale?

They replied with 'they can't respond with why customer hasn't purchased MOT insurance.'

I never even asked about insurance.

Read emails correctly.

Fantastic customer service from start to finish. We were dealt with by Andy Parton, who was professional and really helpful in assisting us to buy our dream car. We felt no pressure to purchase and he ensured we were given all information before making the decision. He also went above and beyond to ensure that a dink was rectified in a timely manner prior to handover and made us feel at ease with being able to contact him with any issues after purchase. Very very thankful for a positive experience and would highly recommend arbury Peugeot Bromsgrove to anybody looking for a great car!

Neil has been really helpful and approachable, from the initial phone call to the end of sale, he's made the process of buying our new car easy. Thanks Neil.

Luke my sales rep has been amazing from start to finish. Great service and made everything easy. All with a smile. Can’t recommend Luke enough. Amazing service

The friendly and helpful staff. Made the whole process a breeze.

Booked my car in as it had been knocking for a while. The technician James was very thorough and diagnosed the problem quickly. Was expecting a large bill but was pleasantly surprised by the cost and the how quickly they carried out the repair. Would definitely recommend.

I’ve got a mobility car via Peugeot Stourbridge & find out we haven’t got a compressor puncture kit so mobility told me to order 1 via Peugeot Stourbridge. So ordered 1 a week b4 Xmas never received it till feb 16th contacted then 3 times never ring me back after leaving message ? My car was booked in on the 16th feb & the garage never removed the spanner service light of dash so I contacted them via phone waiting half hour put the phone down on me 3 times & then on 4th time a lady picked phone up and just said bring back the next day . Come on guys sort your phones out just want to speak to a person not asking much ?? Can’t do enough 4u when u by a brand new car but customer service as bean shocking Peugeot Albury Stourbridge

Paul was a great sales man no pressure selling very patient got me a great deal . Would recommend Paul and arbury to anyone buying a new car

Shawn and Jessica were fab and very helpful with me purchasing my new car; they went above and beyond to help me as I am not very knowledgeable! Thank you both!!!

We found Arbury by chance. We were looking online to see if we could view a Peugeot 2008 in black near to where we live as we were going to order a new one from our local dealer.
Arbury Nuneaton popped up with the exact model we wanted, pre-registered with only 4 miles on the clock, so was available to purchase straight away rather than the 6 month wait from Peugeot, and considerably cheaper, so a no- brainer.
As Nuneaton is a 2 1/2 hour drive away from where we live all the pre-purchase negotiations were done by telephone with the lovely Grace. She was extremely helpful from the start to finish.
On purchase day Arbury were really helpful especially again Grace who was very informative and thoroughly went through everything with us.
A shout out to the service department who made up some registration plates for us cheaper than Halfords.
We absolutely love our new Peugeot and thank you Arbury, well worth the drive. From a chance find online to a new car in 5 days.
We'll see you in a couple of years to trade up again.
Karen and Dave (Selby, N.Yorks)

Throughout my whole experience with Josh from start to finish was fantastic . He kept me up to date and had all the knowledge for any questions I asked. It was a lovely atmosphere in the show room very friendly staff and communication was great . It made the process very enjoyable and relaxing . I would highly recommend Nissan Arbury with Josh and his team

Chris was brilliant. The whole process was easy and fairly quick. Kept us informed and got our car ready for us as quick as possible. Excellent customer service!

My customer service was absolutely brilliant Sam Tudor , very respectful and kind , and felt very welcomed straight away due to Sam's excellent service.

Having used Arbury Stourbridge for servicing and MOTs for the past three years, I visited Arbury Bromsgrove to view a Peugeot advertised on the Arbury website at £18,300.
I was greeted by Mark, who was friendly initially but quickly became overly pushy. After a test drive and inspection, we moved on to pricing – which was confusing and lacked transparency from the outset.
When I asked about part exchanging my current vehicle, I was initially told this wasn’t possible. Later in the same conversation it suddenly became an option, although the valuation offered was extremely low. This inconsistency did little to inspire confidence.
Mark then stated that the “best price” he could offer on the vehicle was £18,500, which was £200 more than the advertised price. This was framed as a discount, with the claim that the car “should have been” £18,800. At no point was this price increase or the administration fee clearly explained upfront. While the website mentions a £162.50 + VAT admin fee, it is not clear whether this is included in the advertised price or added on top – something that should be transparent from the start. The overall impression was that the price was being adjusted during the conversation rather than clearly presented.
Partway through the discussion I briefly stepped away to speak to my son about finances. While I was away, Mark reportedly said to my husband, “You must know nothing about cars if she has to keep phoning her son.” I only became aware of this after leaving, and found it both unprofessional and disrespectful.
I explained that the price being discussed was above my budget, but remained open to finding a solution. Mark responded by telling me I would not find the model and generation of car I wanted within my budget. However, a quick search showed that Arbury Leamington had an identical vehicle – a few months older, with slightly lower mileage – priced £1,300 less.
Mark appeared unaware of this listing despite it being within the Arbury group and became visibly frustrated. He then suggested taking a £99 deposit to have the Leamington vehicle transported to Bromsgrove so he could retain the sale. Given the unclear pricing, unexplained fees, and increasingly negative tone, I decided it would be better to visit the Leamington branch directly, despite it being nearly 30 miles further away.
As I was leaving, Mark commented, “If I’d have known you were going to do this to me, I would not have approached you.” This was the final confirmation that this interaction had crossed well beyond acceptable professional behaviour.
I understand car sales are commission-based. However, with transparent pricing, clear communication around fees, and a more professional approach, this could have been a straightforward sale. Instead, the experience was confusing, uncomfortable, and ultimately drove me to take my business elsewhere.

Straightforward process to change car.
Paul very helpful. My third 2008.

Max was amazing today. He managed to find us the car we wanted. First class service by him, very helpful, friendly and professional. Would highly recommend Max and Nissan Arbury Leamington spa.

Paul was fantastic - made it so easy. Added bonus that we share the same name!

Would recommend Paul to help! Such an easy process, no faff.

Josh was very patient and explained things very well. He answered all questions. A very pleasant experience.

It's a friendly and well staffed place, attractive and well appointed. Louis showed me the car I was interested in and I subsequently bought it. He was very helpful and positive. Nothing too much trouble and my following enquiries after purchase have all been followed up.
My first experience buying from a dealership was a good one.