Arbury Reviews 816

I bought a 21 plate cupra formentor vz2 310 from Scott at arbury West Midlands over the phone never see it or drive it ! , it arrived on the said delivery date and as Scott said it was mint condition a lovely car very happy with the customer service at arbury cupra I got a full service years full warranty , I would defo buy from Scott again 5 star service

I recently had the pleasure of dealing with Neil Brown as my car sales executive, and the service I received was absolutely outstanding from start to finish. Neil was professional, knowledgeable, friendly, and genuinely went above and beyond to make the whole process smooth and stress-free.

He took the time to answer every question thoroughly, never pressured me into making a decision, and made sure I found the perfect vehicle to suit my needs and budget. His honesty, attention to detail, and excellent customer care really stood out.

It’s rare to come across someone so dedicated and passionate about providing first-class service. I would highly recommend Neil Brown to anyone looking to purchase a vehicle — a true credit to the Arbury motors Bromsgrove. Thank you again, Neil!

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experience feel relaxed and pleasant, and at no point did I feel rushed or pressured. It was truly refreshing to be looked after by someone who clearly cares about providing a positive experience.

Great experience with the team. Would happily recommend Arbury for your next car.

Quick turnaround. Smooth process

Great customer service, Mason was attentive and did everything he could to help us. Couldn’t ask for any more.

Horrible experience, the parking is completely ridiculous bordering unsafe. I would not get a Cupra in the future just to avoid coming back to this garage.

Visited arbury Sydenham to look at an elroq as we hadn’t seen one on the road. Arrived and one other couple were in the branch. Had a quick look and no elroq, only kodiaq and two enyaq’s. Took ages for anyone to come over to us. Coincidentally the other couple in there also wanted to see an elroq, I overheard them being told they didn’t have one but had a photo of one! (I can see a photo online, thanks)
When eventually approached we asked to see an elroq. The man said we have a demo we can bring round, but we shouldn’t really be showing it as we aren’t allowed to show cars that are older than 3 months (it was a 75’ plate) so us and two other people were scratching after this one illusive Elroq. They hopped in first so we stood inside waiting for our turn. In this time, a third couple came in for a test drive.
Surprise surprise, it was a test drive on the Elroq we were also waiting to look at! We were told we could have a very quick look but that the Enyaq is exactly the same bar the boot. We sped round looking at the Elroq (the test drivers were literally waiting) then it went off for its test drive leaving 2 couples to look at Enyaq’s hoping they were similar. We asked the salesman what the differences were and he said none. I asked if the sun visors in the back were in the elroq (they aren’t) he said do you not just want an enyaq? No, we want an elroq!

I cannot believe a car that only began manufacture in 2025 has already been shunned from the showrooms!
From what we saw we really liked the elroq but please put one in your showroom as they are clearly popular.

Andy at Bromsgrove has been fantastic during the process of purchasing my Peugeot. From the test drive to the drive away, no information was spared… Thanks Andy!

Good communications, all round pleasent experience

Mariya is an exceptional saleswoman who goes above and beyond to ensure every customer feels valued and confident in their purchase. Her product knowledge, professionalism, and genuine enthusiasm make the entire experience smooth and enjoyable. She is a true asset to any team and sets the standard for outstanding customer service.

Andy was brilliant with helping us choose our new car, he was able to answer any questions we had and was very welcoming.

He wasn't available on the day we picked the car up but had already sorted out almost everything so the pickup process was as smooth as possible.

The young man Mason was an absolute delight
Although he looked better with his juvenile goatee beard

I recently purchased a car from this dealership and had a genuinely excellent experience from start to finish. The entire process was smooth, transparent, and far less stressful than I expected from viewing the vehicle online.

A big thank you to Laurence our sales advisor who was professional, knowledgeable, and never pushy. I really appreciated their honesty and attention to detail throughout the process including the short timeframe from viewing to purchase and driving away same day.

Communication was great, and I was kept informed every step of the way during and post purchase.

Overall, I’m very happy with both the car and the service I received. I would definitely recommend this dealership to anyone looking for a reliable and hassle-free car buying experience - make sure you ask for Laurence. Great cup of coffee whilst you wait too.

Josh very helpful explained every thing very well.

I had looked around a few places before I stumbled upon Arbury. Louis was amazing, talked me through everything and was so patient with me and explained everything clearly. Highly recommended!

Spent over £40K end of November on 2 Peugeot 208s , one GT and one Allure , phoned today to ask if they can adjust the headlights on the GT , no call back which they promised, so I phoned them again, they want the car for the WHOLE DAY to adjust the headlights 5 minute job , told me I could have a curtesy car for £25 , DISGRACEFUL NO. SERVICE FROM ARBURY BROMSGROVE, WE HAVE HAD YOUR MONEY SO TOUGH LUCK ATTITUDE, WILL NOT BE BUYING FROM YOU AGAIN, SHOCKING!!!!! Called a local independent garage they will do it for FREE as it only takes FIVE MINUTES , THATS WHAT YOU CALL SERVICE , ARBURY BROMSGROVE GET YOUR ACT TOGETHER OR LOOSE CUSTOMERS

What a great dealership, Sam and Neil are absolutely great, the best. A wonderful experience all round. Thank you

Really welcoming staff. Josh looked after us and made the whole process calm and stress free. He patiently answered questions and talked through the paperwork, coming in on his day off to finalise the hand over. We are very grateful to you Josh for being so clear and helpful.

I recently had a great experience working with Sam Tudor while purchasing my car. He was friendly, approachable, and genuinely helpful throughout the entire process. Sam took the time to understand what I was looking for and offered honest advice without any pressure.

He was knowledgeable about the vehicles and answered all my questions clearly, making the whole experience smooth and stress-free. Communication was excellent from start to finish, and I always felt like I was in good hands.

I would highly recommend Sam Tudor to anyone looking for a reliable and professional car salesman. Thanks again for the excellent service!