On Tuesday I had an emergency safety and maintenance query on my car after a dodgy and expensive mechanical 'repair' which I was really alarmed and unhappy with. Within half an hour ADWilliams Brighto... See more
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Vehicle collected and returned at times promised. Driver Mark had a good personality and gave us the belief that all would be done correctly. The actual repair was carried out quickly and efficiently.... See more
Company replied
It was damage done to my car parked outside my house and I decided not to make an insurance claim. ADWilliams, Newhaven, repaired my car - did a really great job. I’m so pleased, exceptional wor... See more
Company replied
they could not or did not want to prepare to wash the cleaned door base for polishing after painting. they polished 3 times, the holograms were created and the car was returned. they said that it sh... See more
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Avis Way 16, BN9 0DS, Newhaven, England, United Kingdom
- 01273 037570
Pity my transit van had to go back into…
Pity my transit van had to go back into the workshop as I wasn’t happy with the damaged bumper being repaired & not replaced. Happy with the end result after the bumper was replaced.
Many thanks
August 27, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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The staff talked me through every step…
The staff talked me through every step and kept me up to date. They were also very kind and helpful.
August 27, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Very happy with work on car
Very happy with work on car. Lou & Mark brought the car back and phoned me 10 mins before as I was out and about in Bexhill. Service brilliant
Thank you
August 23, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
bad experience
"I handed over the car to them, and the side mirror was intact. I had a problem with the front bumper. They returned the car to me after 4 or 5 days, and the front bumper issue was resolved. However, I later found that the driver's side mirror wasn't opening automatically like it was supposed to. I also noticed a yellow scratch on it, which means the car was hit near the mirror, causing it to stop opening automatically. When I called them to fix it, they avoided taking responsibility and denied everything. They told me, 'If you have proof, send it to us. If not, it's not our problem.' Of course, I didn't have proof that the car was working fine before because I didn't imagine that a reputable company like this would damage the car and then deny it. I tried contacting them afterward, but they wouldn't answer my calls. Their manager spoke to me very rudely and was completely unprofessional. He asked me to send pictures, which I did, and he asked for a video. When I told him, 'Okay, send me a link, and I'll send it to you,' he didn't send anything and avoided responding after that. So, I must say, your service is terrible
August 21, 2024
Reply from AD Williams - Brighton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
Kind Regards
AD Williams Coachworks – Customer Care Team
It was a pleasure to deal with Lou Mark…
It was a pleasure to deal with Lou Mark and Caroline . Their friendliness and efficiency was much appreciated and unfortunately in these times is not always the case.
Thank you.
August 23, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Great customer service…
AD Williams gave really great customer service. My car was ready three days erlier than the estimate completion date. Everything was clearly explained to me and evwryone I dealt with was extremely helpful. The car was returned to me valeted.
August 19, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great service and very helpful
August 5, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Really good service
Really good service. Update daily with progress of repair. The guys delivering and bringing back car really nice even brought my car back to my place of work. Fab company
August 8, 2024
Reply from AD Williams - Brighton
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Highly recommended
From start to finish this was a positive experience, despite the fact I had damaged my car. The communication from Caroline in booking my car in and getting the details was professional and swift. Mark came to collect the car and was really great making all the arrangements. He arrived exactly when he said he would and even put some petrol in it to get it back to Newhaven as I had left it low in error. I received updates via the website, so I could log in to see how things were progressing. When the repair was finished Mark phoned and arranged the return, again, exactly on time, smiley and really efficient.
The repairs look amazing. I have downloaded the lifetime guarantee certificate, so I have peace of mind. They even gave my car a great clean, so it arrived back shiny, inside and out. Thank you Caroline and Mark and all the team at AD Williams, Highly recommended to all.
August 9, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Excellent service
Excellent service, was kept up to date on my repairs, very helpful & professional, Repairs were excellent. Even had a free car wash inside & out. Would recommend to family & friends.
July 24, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Helpful and a Great Job
The office staff were very friendly and kept me informed throughout. The repair was perfect, when I collected my car not only did the repair look perfect, it looked like a new car, inside and out.
July 25, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
I’ve already submitted a review and it…
I’ve already submitted a review and it has been acknowledged.
July 22, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Very efficient
Very efficient, very quick snd I was pleased with the quality of work on my car
July 15, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent service
July 22, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
They Came and picked up the car and we…
They Came and picked up the car and we were contacted throughout the process. We did not have to chase or call. The car came back shiny and Clean and all repaired. I did not know customer service existed like this anymore!!!
The staff are brilliant!
July 22, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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All went to plan
All went to plan, very good job. Caroline was most helpful following an error by the insurance company agent.
July 1, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Customer service very polite the rest was poor.…
Endless emails and phone calls (apparently the reason was the case was raised twice)
Late collecting and returning vehicle.
Damage was to bumper and side, bumper plate was missing, found in the bottom of the bumper unattached.
Wouldn’t use again.
July 16, 2024
Reply from AD Williams - Brighton
We are sorry to read your review and can assure you customer service is our main priority.
Please email feedback@adwilliams.net so we can resolve and investigate this further.
Kind Regards
AD Williams Coachworks – Customer Care Team
Car had to be returned twice
Car had to be returned twice - Bodywork good but failed to sort out ABS following accident and boot not re-attached properly causing more paint damage. Communication; good at first, but the company were not initially prepared to explain what works and safety checks they had carried out as the “customer” was my insurance company.
July 5, 2024
Reply from AD Williams - Brighton
We are sorry to read your review and can assure you customer service is our main priority.
Please email feedback@adwilliams.net so we can resolve and investigate this further.
Kind Regards
AD Williams Coachworks – Customer Care Team
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