On Tuesday I had an emergency safety and maintenance query on my car after a dodgy and expensive mechanical 'repair' which I was really alarmed and unhappy with. Within half an hour ADWilliams Brighto... See more
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Vehicle collected and returned at times promised. Driver Mark had a good personality and gave us the belief that all would be done correctly. The actual repair was carried out quickly and efficiently.... See more
Company replied
It was damage done to my car parked outside my house and I decided not to make an insurance claim. ADWilliams, Newhaven, repaired my car - did a really great job. I’m so pleased, exceptional wor... See more
Company replied
they could not or did not want to prepare to wash the cleaned door base for polishing after painting. they polished 3 times, the holograms were created and the car was returned. they said that it sh... See more
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Avis Way 16, BN9 0DS, Newhaven, England, United Kingdom
- 01273 037570
Great communication and friendly staff
October 16, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams - Brighton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Perfection!
Everything taken out of my hands which made it easy and everything dealt with efficiently. Staff all very, very pleasant. Kept informed of progress on daily basis and told when car would be returned. Courtesy car delivered to me at my home which made everything very simple. Couldn’t fault them in any aspect. Perfect repair and car fully valeted - looked like a new car! Amazing!
October 23, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
AD Williams collected my truck
AD Williams collected my truck, gave me a damage report, and fixed the damage within a week. They were very efficient and kept me up to date throughout. I have more work that I need to do to my truck and will definitely be going back to them as soon as possible.
October 21, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Accident
We had an accident that was covered by insurance. It went into the garage end of august and we got a call 23rd sept saying it was ready and it wasn’t. It had no tyre pressure in 2 of them and kept coming up with an error message. Originally we got told it could be fixed in 5 minutes, then next day and before we knew it it’s the end of October and we finally got our car back. Seems like they did a good job but shouldn’t have told us it was ready when it wasn’t and could have had better communication.
AD Williams did try and help by giving us a courtesy car, however both cars they gave us weren’t good at all. One we had to call the AA out due to battery issues and the other sounded as if it would breakdown driving just a few miles down the road.
September 23, 2024
Reply from AD Williams - Brighton
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
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Great service 👏
My car was collected and delivered earlier than expected by a very friendly driver who brought the courtesy car. My car was repaired to an exceptional standard and came back gleaming and smelling like new inside. The staff (Caroline and colleagues) were always helpful when speaking to them on the phone.
October 15, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great service
Great service, easy to deal with, quality repair, very happy all round. Highly recommended.
October 14, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent experience
Excellent experience. So helpful and friendly. The car came back looking brilliant. Overall extremely happy with the whole experience and would definitely use again. Thank you
October 8, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Excellent !
Excellent
All went well right throughout the whole process.
Caroline in customer service was so friendly
Louise who came to pick up the car and delivered it back to Meads!....
The car repair staff....good job guys...car as good as new!
The friendly service was a breath of fresh air and you all did your utmost and your company proud.
Just one word ---- Excellent!
October 4, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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You rarely meet people who go above and…
You rarely meet people who go above and beyond to provide excellent customer service but I did received this from a gentleman at AD Williams yesterday. I called up to find out if he could help me replace my wing mirror glass on my electric car, he said bring it round and he would have a look for me. I drove round there a couple of hours later and he fixed it within a few minutes and checked to see if I was happy. I had been to a few garages before this and they wouldn’t help saying I’d have to take the car to dealership garage (clearly not). I couldn’t be more happy with the service I received and I will certainly be recommending this place to others.
October 4, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great communication and quality work.
September 23, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Problem? What problem?
The whole process was very efficient and simple to engage with, from creating the library of photos, through collection of my car, the unfussy resolution of a supply chain issue, to its return in a pristine state. Well done, AD Williams!
September 18, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very professional with great…
Very professional with great communication.
Car came back immaculate.
September 26, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Caroline was really helpful and the…
Caroline was really helpful and the whole experience was fuss free.
September 24, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Response to insurance companspeedy recovery y very quick
Response to insurance company very quick
September 18, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Our Fiat 500
Louise, Caroline and all the fitters thank you for the excellent work you did on our car, all best wishes to you all Michael and Maxine Coomber
September 16, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Well pleasedRepair work carried out to a good…
Repair work carried out to a good standard, within the time given, and the car was returned to me having been valeted. I was very pleased with the whole process.
Emails sent to inform me of all goings on, and any conversations re: courtesy car etc handled efficiently and politely.
September 16, 2024
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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Great service offered
My vehicle had some minor scratches and dent that had to be repaired. AD Williams were very fast acting from collecting my vehicle from my home. What impressed me most was some good advice by Lou on all aspects and watch outs on scratches and dents. Ad Williams kept me informed throughout the process and delivered my car back ahead of scheduled time. Thank you!
September 4, 2024
Unprompted review
Reply from AD Williams - Brighton
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Really professional and quick
August 22, 2024
Reply from AD Williams - Brighton
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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