Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
I have recently bought a microfibre duvet which is fantastic and two bouncy pillows, also fantastic and really good quality. The girls ex M&S grey tights seemed to lose their elastic straight away... See more
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.3
Excellent
4K reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Prices!
Great prices on a wide variety of branded goods. Easy to navigate website, quick delivery and simple return procedure. What's not to like?
April 20, 2026
Great value, don’t miss out
This is the 3rd time I have ordered from them, great quality for a great price. Will be ordering a lot more. Deliveries are very quick.
April 20, 2026
Fantastic Marks and Spencer super king…
Fantastic Marks and Spencer super king bedding what a bargain. Will definitely be purchasing from you again.
April 27, 2026
Unprompted review
Quality of products are cheap and nasty…
Quality of products are cheap and nasty .
Received incorrect items
Will not use them again
April 30, 2026
Unprompted review
I didn't receive my last order as this…
I didn't receive my last order as this company uses a courier that more often then not either lies about delivery or misplaces parcels. I ended up claiming my money back through PayPal as I gave up in the end.
I have decided not to re-order or buy from this company again for several reasons. The main one is the courier (I will NOT be paying extra for next day delivery or another courier). Next reason: there is not enough information on sizing so it is hit and miss if things fit. Also detail on brand, fabric etc as quality and fit can vary so much. In one store I can be a different size to another for example.
Like many others, I can't afford to pay someone money to then have to wait a long time for delivery of goods and then to wait for a refund when things don't fit or aren't the quality we hoped for. So I'll stick to shopping with companies I already know and trust, and have easier/quicker delivery and return options.
March 16, 2026
Unprompted review
Terrible 
Well put an order in, never arrived and the customer service is terrible, ordered on 8th and now the it’s the 22nd and still waiting. Have sent emails and you are lucky if they reply to them , if they do reply it takes them 2-3 day each time. Would not recommend to anyone.
April 22, 2026
Unprompted review
What a waste of money
What a waste of money! Got my daughter some “supposedly” M&S tights, pack of grey… great, £7 all in with postage…
She wore once for school and the elastic went… I thought maybe it was just one pair out of 3, oh no… wore a second pair and the same happened, had to throw all 3 in the bin… don’t waste your money guys they are either faulty or seconds as never had that kind of quality from marks and Spencer before.
March 18, 2026
Unprompted review
I recently bought 4 pillows
I recently bought 4 pillows, two of them were hotel quality. I have never felt pillows like this, absolutely brick had and full of small hard pieces of what I take to be bits of foam. They are absolute rubbish. I wish I had opened them sooner so I could have returned them but was waiting for room to be decorated. If I went onto a hotel and got pillows like this then I’d be asking for a refund. You need to check the quality of all items that you’re selling.
April 10, 2026
Unprompted review
Thrilled
I am so happy with the items I have bought from here. I can't believe the prices I paid for such fantastic clothes.
It almost seems to good to be true. Highly recommend.
April 8, 2026
Unprompted review
The prices are excellent
The prices are excellent, the variety is not always the same, it changes from day to day. Quality of goods is astounding. Quick delivery and kept informed of the progress of your order until you actually take delivery of it.
March 20, 2026
Prompt and efficient service.
March 20, 2026
Returned an item because my legs were…
Returned an item because my legs were to long no issues and refunded within a responsible amount of time
March 12, 2026
Unprompted review
Reply from You Know Who's
Thanks for the 5 stars! Your support means a lot to us.
Delivery was good. Cutting labels inconsistent.
Delivery was good. Ordered some Lyle and Scott tops. Each label cut off and so scratches at the neck line. Also I ordered some Champion joggers which were fine. Thing I found strange that they actually state the brands on website and cut the labels on the Lyle and Scott clothes but not the Champion clothing. Won't bother again.
March 4, 2026
Unprompted review
Reply from You Know Who's
Thank you for your feedback. We’re glad to hear your delivery was prompt and that the Champion joggers met your expectations.
Some brands require that the label is defected, while others allow it to remain intact, which may explain why the Lyle & Scott tops had their labels cut and the Champion items did not.
If you wish to return any items or need assistance, we offer a free returns service, and our customer service team can help via online@youknowwhos.co.uk
. We appreciate your comments and hope to improve your experience in the future
Reply from You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Really impressed
Really impressed after such bad experiences elsewhere. Delivered quickly and for free amazed my dress what White Stuff with label still attached the jacket was Tu and the sweatshirt M&S ALL quality items. Will be buying again. Also very easy and free to return so all in all well done!
March 7, 2026
Unprompted review
Reply from You Know Who's
We really appreciate your kind words! It’s great to hear you’re enjoying your purchase
Reply from You Know Who's
So happy to hear you loved your order! Thank you for sharing your experience
Great items at bargain prices
Communication great
Item actually arrived a day early
Well packaged and absolutely as described
Exceptional value for money
February 17, 2026
Reply from You Know Who's
We really appreciate your kind words! It’s great to hear you’re enjoying your purchase
Bought for the homeless still have not…
Bought for the homeless still have not been able to deliver therefore not opened parcel I am sure that as always they will be brilliant with excellent prices and quick delivery
February 17, 2026
Reply from You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Love everything...
I have had a lot of things and have loved everything. Deliveries are great. All so well priced. Keep it up !!
February 17, 2026
Reply from You Know Who's
Thank you for your fantastic review! We’re so glad you’re happy with your order
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