You Know Who's Reviews 

3,674
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably affordable prices and the consistently good quality of the various items they receive. People also mention that browsing and shopping on the online store is simple, while packages often arrive quite promptly. Some reviewers were not happy with the delivery service, noting long waiting times and frustrating issues with specific couriers. Others also pointed out occasional missing items from their parcels alongside unexpected problems with clothing sizing. Furthermore, a few consumers also experienced isolated concerns regarding inferior product quality or unexpected postage fees.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly regarding quality and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of satisfaction... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast dispatch times,... See more

Quality

People report positive experiences with quality, expressing satisfaction with the fabulous prices and decent... See more

Price

Reviewers highlight positive aspects of price, noting that the products are very reasonable, affordable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more

Company replied

Rated 4 out of 5 stars

My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason... See more

Company replied

Rated 4 out of 5 stars

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more

Company replied

Rated 4 out of 5 stars

Heard about this site on Breakfast TV so had a look & spotted the jeggins I frequently get & pay £19.50 for but on this site they were £6! I ordered 2 pairs & paid £4.99 delivery that's still less tha... See more

Company replied


Company details

  1. Women's Clothing Store
  2. also in
  3. Clothing Store

About You Know Who's

Written by the company

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,674)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

First Time Online Shopping snd Disappointing

I ordered two school pinafores and a pair of girls’ pyjamas. Unfortunately, I was disappointed with the condition and quality of the items. The pinafores arrived without any protective packaging and had visible signs of dust on them. The pyjamas were packaged, but the brand was not one I recognised and, unfortunately, they came up small for the stated size. I was also surprised by the postage cost, which was nearly £5 via Evri, particularly as the total cost of the items was only £10. I regularly send parcels with Evri myself and, based on the size and weight of this package, the postage seemed considerably higher than I would expect to pay for a parcel of this size. Overall, while the items themselves were reasonably priced, the condition of the pinafores, the sizing of the pyjamas and, in particular, the high postage cost have left me disappointed. Unfortunately, this experience would put me off ordering from the company online again.

September 21, 2026
Rated 1 out of 5 stars

I ordered a ladies' white sleeveless…

I ordered a ladies' white sleeveless top that was advertised on sale for £8, down from a previous price of £24.99. Aside from the fact that the item ran too big when I tried it on, I discovered a major issue while repackaging it for a return.The original price tag on the garment itself was actually £7. Not only was the "original price" of £24.99 a complete lie to make it look like a massive discount, but I was actually charged £1 over the true original retail price. This kind of misleading advertising is dishonest and highly disappointing. I will not be shopping here again and will be reporting you to the trading standards.

August 29, 2026
Unprompted review
Rated 2 out of 5 stars

Missing item but marked delivered

I ordered several items, but unfortunately I have not received all of them. Meanwhile it was marked that the missing item was dispatched/delivered.Contacting the Customer Service is extremely difficult and I consider to never use them again.Chasing them for sending the missing item out.Their response is critical.Very disappointed.

September 4, 2026
Unprompted review
Rated 3 out of 5 stars

Over priced shipping

Nice to get the items unfortunately one item was out of stock after taking payment dont understand that postage by evri. Not a fan. Plus higher postage than other online ordering using Evri. Item deliverd to wrong house as usual please use a more reliable service items bought were good.

August 20, 2026
Rated 5 out of 5 stars

Quality

I enjoy buying from this company , as they sell some lovely items which don’t break the bank.

August 20, 2026
Rated 5 out of 5 stars

Two orders | Both excellent

Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot liner, bath mat, tea towels and black briefs (which are better than those from the high street knicker shop) - all exactly as described and good value. Ordered 21st, received 26th which I don't think is an unreasonable delivery time. Thank you. I'll be back.

August 21, 2026
Unprompted review
Rated 2 out of 5 stars

RETURNS

Ordered two tops in an 18 and a large size - these did not fit so requested 'how to return' a fortnight ago. These clothes did not even fit a size 16 friend. No response so take it they do not accept returns on the cheaper items. Bad business.

July 20, 2026
Rated 1 out of 5 stars

Terrible experience with delivery…

Terrible experience with delivery service.
They ring with a random number, without prior notice if not answered refused to deliver parcel. Poor communication regarding delivery time.
This has put me off to purchase again with YKW. Still awaiting my parcel.

August 3, 2026
Unprompted review

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