Vuse UK & Ireland Reviews 1,163

Courier lost my order. When I contacted Vuse they dealt with the matter absolutely fantastic 👏 Replaced my order even though they were not at fault 100% satisfied customer. Thank you.

My Oder was not relived by Evri (not sure why they continue to use them!) I contacted Vuse after the “allow 5 days” from Evri.
Vuse responded to my email within 24 hours, extremely helpful and after 2 emails, replacement order dispatched.
Very efficient, polite - excellent customer service!!! Wish most companies were the same-could learn a thing or two.

Brilliant customer service, can’t recommend them highly enough.

Always great communication and service with Vuse.
Downfall is Evri delivery, sent to wrong address and damaged goods in my experience.

always my first choice, good quality quick dispatch, most important the customer service is perfect, can solve your problem as soon as they can. really nice and warm. thx a lot Nora and the team.

Excellent customer service and ongoing support. Great products and fast delivery.

Great customer service! I had emailed about a query on my account and received a very quick response from Nina who worked to resolve the issue that day.

Item was missing from order and it was sorted out quickly the same day and replacement item sent out

I have been using Vuse for many years, while only discovering the subscriptions a year ago, amazing prices, it has saved me a fortune. I will say that their customer service is next level, I’ve had a few tiny issues over the year, nothing major, and sometimes completely my fault! Their advisors are knowledgable and friendly and will always do their absolute best to help! The time frames in which they get back to you is amazing, I submitted a complaint late on a Saturday night, and had a response on Sunday morning! Not even business hours and they are there!

100% would recommend, and I think they could give other companies a lesson in how to do things right!

My parcel arrived damaged..obviously by the couriers.
I contacted customer services,and sent photographs..just to make them aware,as the contents seemed to be intact.
I received a very quick response from Nina,and was given x2 packs as compensation.
Very happy with the service I received.Thank you!

Customer service are helpful. Your deliveries with Evri are not good i found that they don’t deliver as promised and you then have to wait several days for replacements.
I suggest you change your curriers from evri.
Otherwise I have always had good service from them. Be warned if it’s sent by evri you may never receive it.

Says you get 2000 puffs per pack you get no where near 2000 lucky to get 100
Just has cheap to buy real cigs

I had an issue with a DPD delivery that could not have and was not the responsibility of VUSE as the accountability was that of a third party in DPD. VYSE customer service was nothing short of outstanding and given the issues they were amazing and very easy to work and communicate with. I would not hesitate in recommending VUSE as a supplier, well done VUSE OUTSTANDING CUSTOMER SERVICE

Excellent customer service from Nora when I made a duplicate order in error. Nora arranged to have the order collected and refund processed in a very timely and efficient manner. Extremely happy with the service.

Had a late delivery query I complained about. Contacted by Jeta from customer services who was great. They checked my expected delivery and followed up afterwards that I had received it. Issued a complimentary item as gesture of goodwill. Very good customer service. Let’s hope my next delivery is on time.

Had a situation where I’d ordered too many automatically and they were incredibly helpful
Brun was exceptional both on calls & emails and I was provided with so much help to return everything I needed to! Still using no mic and love the mint - thank you for all you did!

The human part of the chat service (Bruno A) was super helpful to this not very tech savvy customer. He has kindly resolved my issue and left me as a happy customer.

Delivery went missing as is often the case with Evri but Brun. A sorted the issue swiftly. I am a fan of the customer service team here

My parcel was delivered, but not to my address. I could see on the picture that it was definitely not my front door. I emailed vuse and they opened an inquiry and within a week they had offered me a refund or replacement. I chose a replacement and this was dispatched immediately. Vues is a great company and I will continue using them.

Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was extremely and pleasantly surprised avery high level of care. Thanks again.