I had an emergency tooth removal here (I was in extreme pain) and the dental surgeon who saw me was outstanding. After local anaesthesia, I felt no pain and he removed my tooth quite fast. My recove... See more
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Review summary
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I had an emergency my tooth broke I did not know what to do… I got seen to say evening at around 9pm receptionist was great didn’t catch her name but she was tall had glasses very polite, registering... See more
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Scott Arms Dental Practice are 100% fantastic in every way, from reception staff, dental nurses and the dentists themselves, all are so kind, gentle and professional. I was seen as an emergency with... See more
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Booked appointment on Sunday morning via the website. Got a appointment for 11am, paid the deposit online. Went to the surgery, was greeted in a professional and a friendly manner. Filled in my d... See more
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4.7
Excellent
368 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Ask before about your prescription charges
For one minute treatment they charge me £46 and for prescription I’d never knew the rule where they don’t give you paper prescription. You have to buy a prescription from them which costed me £26 rather than £10.
December 25, 2024
Unprompted review
Reply from Scott Arms Dental Practice
We are disappointed to read your review. Your appointment on Christmas Eve was made independently, not under the NHS.
Therefore, we cannot provide an NHS prescription. Your assessment, diagnosis, and antibiotics were dispensed to you for a total charge of £46.00.
We hope you are now feeling better.
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Reply from Scott Arms Dental Practice
Thank you for taking the time to share your recent visit to us 😊
The staff are wonderful
The staff are wonderful. The reception staff are so kind. I had a late night emergency appointment and all the staff are working so hard. Everything was explained to me from the first phone call.
December 21, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you, Susan, such lovely comments for us to read and pass on to the team 😊
Totally amazing service provided by…
Totally amazing service provided by this dental practice.
Everyone at this practice was extremely helpful, kind and professional.
The dentist who I was seen by (I'm really sorry, but I've forgotten his name) was honestly amazing, very thorough, he answered all of my questions and hr explained the plan of action.
Thank you for seeing at 10.00 pm, you have honestly helped me.
Highly recommended 10 out 10.
December 20, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you so much for this wonderful 5* review of your recent visit to us.
We look forward to sharing what you’ve said with the rest of the team. They’ll be delighted to read this, as all of what you’ve said is exactly what we aim to achieve 😊
We’re are so pleased that we could help you out at 10pm and if you ever need us again, we’d be more than happy to look after you again 😊
I received exceptionally friendly and…
I received exceptionally friendly and efficient service; the practice provided outstanding care. I highly recommend this dental practice.
December 8, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you so much for the lovely 5* review 😊
We’re delighted to read that you found our service to be friendly, efficient and cared for, this really does mean so much.
We also really appreciate that you’d recommend us to others, thanks again Amman.
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Dentist Visit
I'm a very nervous patient and hate any dentist visits. Made to feel totally relaxed in a warm and caring environment
November 20, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you, Amanda, for taking the time to share your experience with us.
We really do appreciate your kind words. We understand that feeling anxious is very normal, so for you to say that you felt relaxed and cared for means so much to us as team, as that is exactly how we’d want all of our patients to feel 😊
Just Wow…
I visited your practice yesterday after (12.35 with Tannay) this was an emergency appointment for a problem that I have put off for 7 whole years due to being petrified of any dental work or any dentist. How wrong I was !!!!
From the moment I walked through the reception door I was greeted with smiling friendly faces, the whole atmosphere was very calm and very chilled, even though very busy the practice runs like a very well oiled machine. It was a joy to hear staff chatting and laughing together - not stuffy or regimental like usual surgery’s.
It was not too long of a wait before a lovely assistant came and fetched me and took me to the most incredible room with a view and Tannay was waiting for me . He was so kind , so patient and so understanding obviously noticing I was nervous he talked me through every single step of what was going to happen and what to expect after . Within minutes my 7 years of suffering was over .
I am so happy to have found The Scott Arms Practice and I have already booked my next appointment. Paying the bill was also a nice experience- no overcharging or feeling of being ripped off !
This practice get a well deserved 10/10 from me . Thank you to Tannay and his nurse ( so annoyed with myself for not asking her name ) you have both restored my faith so hopefully one day I can be proud of my smile again.
November 16, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Heidi, thank you so much for taking the time share your recent visit to us – it was so nice for us to read 😊
What you’ve said really does mean so too much to us as a practice and will do to those individuals you’ve mentioned.
First of all, we’re so pleased that we could see you promptly and help you with the discomfort you’ve been putting up with, for so long, and to know whilst doing that we’ve managed to restore your faith – it doesn’t get much better than that for us!
We’ll look forward to sharing what you’ve said with Tanay and Ruby, who was the nurse who looked after you, on Saturday – they’ll be so pleased!
We’ll also make sure the reception team are also made aware of your lovely comments, as this will really put a smile on their faces 😊
We look forward to seeing you again at your next appointment and working with you to get you the smile, you’re happy with 😊
Thank you, Heidi.
Great if you are nervous
Highly recommend if you are nervous about dentists then definitely go to Scott arms
November 15, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you so much for taking the time to share your positive feedback, on your recent visit to us.
We understand that feeling anxious is very normal when visiting the dentist, so to know we helped you, means a lot to us :)
Friendly staff
Friendly staff, the dentist, they are professional. I would recommend them to friends and family.
November 16, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you so much for this 5* review, we’re really grateful to know that you would recommend us to your friends and family 😊
We will certainly pass on your kind words to the rest of the team!
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Good treatment from start to finish....
From Reception to the dentist chair and back, I was well taken care of. There was a slight delay to my appointment which wasn't acknowledged but I had a very positive experience under the expert care of Dara Cotton. She is welcoming, knowledgeable and pragmatic in her approach. Always careful to acknowledge my needs as a patient.
November 14, 2024
Unprompted review
Reply from Scott Arms Dental Practice
This is wonderful feedback, Paulette, thank you 😊
We’ll look forward to letting Dara know how you felt about your recent appointment with us, she will be so pleased knowing how happy you’re.
We will also pass on your comments to the reception team, they'll be delighted.
You taking the time to say what you’ve said really does mean a lot to us - thank you!
Scott Arms Dental Practice is great
Everybody is super professional and friendly at Scott Arms Dentist.
Jamie is a fantastic dentist and I'm very satisfied with the services.
November 13, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you, Shaun, for this wonderful feedback 😊
We’ll certainly pass on your comments to Jamie and the team, they’ll be so pleased with what you’ve said.
We look forward to seeing and taking care of you at your next appointment.
Absolutely fantastic from quick…
Absolutely fantastic from quick emergency appointment to completing the dental work. Would recommend 100% to anyone
November 12, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you, Mel, for your positive feedback on your recent appointment with us.
We’re delighted that we could get you seen and that the appointment was completed quicker than you expected it to be.
We really do appreciate you saying that you’d recommend us to anyone, as that really does say how pleased you are!
If you ever need us again, we’d be more that happy to look after you again 😊
Tyler & Nikki provides high-quality dental care.
Tyler provides high-quality, patient-centred care. He always has time to for an informal quick chat before he asks about your medication & dental routines.
He is always extremely professional, demonstrates empathy, concern, & full understanding of patient needs according to individual needs.
Tyler always pays attention to detail during dental cleans & is the best hygienist ever. He provides the most comprehensive cleans & is really adept at using small instruments causing very little discomfort.
He works well as a team with his excellent technician.
Nikki as always is a top notch dentist & is second to none.
November 6, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you for taking the time to write such lovely feedback, Paula.
We’ll certainly share what you’ve said with Tyler and Nikki, they’ll be thrilled to read your kind words.
Look forward to seeing you at your next appointment 😊
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staff was friendly and the dentist was…
staff was friendly and the dentist was brilliant ,, i am a nervous patient and was put at ease from the start,, he informed me all that he was going do ,, i would definately recommend,, this is twice ive used them as an emergency,, and twice have be brilliant,, so thank you ,, wished i could remember the dentist i seen that day,, but a big thank you to him x
November 9, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you, Jane, such wonderful feedback for us to read and share with the team 😊
As a team what you’ve said really does mean so much to us all, especially making you feel at ease – we understand that feeling apprehensive is very normal, so for you to feel the way you did, is exactly what we’d want to achieve for all of our patients.
It was Jonathan Lee who you saw at your last emergency appointment and we have shared what you’ve said with him.
If you ever need us again in the future, we’d be more than happy to look after you.
Thank you again, Jane 😊
Lovely staff and premises
Lovely staff, nice practice, got an emergency appointment that day, would totally recommend.
November 6, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you so much for the 5 * and your lovely comments.
We’re so pleased that we could see you on the same day that you called, especially as you were in some discomfort.
If you ever need us again in the future, we’d be more than happy to look after you.
Thanks again 😊
Shailee, simply marvellous
There are a couple of minus's. Parking is a bit of an issue as they are so popular & there seems to be a national shortage of hygienists which they are trying to address.
The big plus point is, as much as I hate going to the Dentists, Shailee is a wonderful Dentist.
October 24, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you, Rob, for your feedback. We really do appreciate that you’ve taken the time to say what you’ve said.
Just so you know that alternative parking is mentioned in the appointment confirmation email we send, in case you ever need it.
We’re working hard to recruit the right candidates to join our wonderful team of hygienists/therapists, so the level of care and dedication is maintained at the highest level for our patients.
We will certainly pass on your comments to Shailee, she’ll be delighted!
We look forward to seeing you at your next appointment 😊
Best dentist is DR SHYAM
I booked at scott arms in an emergency thinking the worst but left with the best outcome and relieved from pain. I was seen by DR Shyam who was very gentle and informative of the treatment I required this made me feel at ease. Couldn’t thank DR Shyam enough.
All the staff at the practice are all friendly and helpful. Would go back again and recommend to anyone!
October 14, 2024
Unprompted review
Reply from Scott Arms Dental Practice
Thank you so much Emma for the lovely review of your recent visit to us.
We’re so pleased that we could see you and to know that you're now relieved from the discomfort you were experiencing.
We’re also really pleased that you felt the way you did especially after naturally feeling apprehensive, prior to coming to see us.
We’ll pass on your kind words to Shyam and the rest of the team, they’ll all be so happy with what you’ve said 😊
It means a lot to us that you’d recommend to anyone!
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Reply from Scott Arms Dental Practice
Thank you, Michael, for the 5 * rating, we really do appreciate it 😊
Unfortunately these guys ain’t my own…
Unfortunately these guys ain’t my own dentists and I’ve only ever used these guys in an emergency where it’s out of hours or when I can’t get an appointment at my own dentist. However they never seem to disappoint me. They always have been transparent and open with me regarding the best solution and treatment I need and as they say you pay for quality and only wish I lived near them and I could use them more often.
October 15, 2024
Unprompted review
Reply from Scott Arms Dental Practice
We’re so pleased that we can help you, when you need us 😊
We really appreciate your kind words and if and when you ever need us again in the future, we will be more than happy to look after you.
The fillings used are terrible
The fillings used are terrible, I understand it’s a temporary filling but it should last longer then 24 hours absolutely terrible
October 10, 2024
Unprompted review
Reply from Scott Arms Dental Practice
We're sorry to hear that your temporary filling has come out. As temporary fillings are designed to be a short-term solution, they can be unpredictable in terms of how long they last. Please call the practice on 0121 357 5000, and we will be happy to arrange a replacement for you.
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