Scott Arms Dental Practice Reviews 368

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being incredibly friendly, kind, gentle, and professional, creating a welcoming and reassuring atmosphere. The service is consistently described as excellent, with many highlighting the efficiency, quick response times, and the ease of the overall user experience, especially for emergency appointments. People appreciate the detailed explanations provided by dentists, which helps them feel comfortable and informed throughout their treatment. However, some people were dissatisfied with the clarity of explanations, feeling confused about procedures and experiencing disappointing results. A few other people also felt that their pain and concerns were not properly acknowledged, leading to traumatic experiences, and some found the prices to be high for the quality of work received. There were also mentions of feeling like a number, snappy staff, and concerns about being steered towards unnecessary or more expensive treatments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick and efficient emergency... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the costs reasonable and even... See more

User experience

Customers generally report a positive and reassuring user experience, often highlighting the professionalism... See more

Customer service

Consumers report positive experiences with customer service, highlighting the calm, patient, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an emergency tooth removal here (I was in extreme pain) and the dental surgeon who saw me was outstanding. After local anaesthesia, I felt no pain and he removed my tooth quite fast. My recove... See more

Company replied

Rated 5 out of 5 stars

I had an emergency my tooth broke I did not know what to do… I got seen to say evening at around 9pm receptionist was great didn’t catch her name but she was tall had glasses very polite, registering... See more

Company replied

Rated 5 out of 5 stars

Scott Arms Dental Practice are 100% fantastic in every way, from reception staff, dental nurses and the dentists themselves, all are so kind, gentle and professional. I was seen as an emergency with... See more

Company replied

Rated 5 out of 5 stars

Booked appointment on Sunday morning via the website. Got a appointment for 11am, paid the deposit online. Went to the surgery, was greeted in a professional and a friendly manner. Filled in my d... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

368 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very friendly made me feel relaxed

Very friendly made me feel relaxed, didn’t have to wait very impressed with the whole experience and thank you to the dentist and assistant.

July 2, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Vincent, for this lovely feedback 😊
It really does mean a lot to us to know that you felt relaxed and happy with the overall experience, this is exactly how we’d want you to feel!
We’ll certainly pass on what you’ve said to the dentist and nurse who looked after you!

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Rated 5 out of 5 stars

Professional team of staff

Professional team of staff
Quick diagnosis and treatment
Clean and tidy

June 27, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for the lovely review, Caroline 😊
We’re delighted to know that you were happy with the service, we will certainly pass on your kind comments to the team!

Rated 5 out of 5 stars

Demi and Alana are a brilliant team

Demi and Alana are a brilliant team! From the moment I arrived at Scott Arms Dental Practice, I felt completely at ease in their care. They were professional, friendly, and incredibly reassuring throughout my visit. Both took the time to explain everything clearly, which really helped me feel comfortable and informed. Their teamwork and attention to detail were outstanding, and I left feeling confident in the treatment I received. It’s not often you can say a dental visit was a pleasant experience, but thanks to Demi and Alana, it truly was. I highly recommend them to anyone seeking top-quality dental care.

March 15, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for your lovely feedback and kind words 😊
What you’ve said really does mean so much to us!
We’ve passed on what you’ve said to Demi and Alarna and they’re delighted to know how you felt after your recent visit to us.

Rated 5 out of 5 stars

Very stressful day all round

Very stressful day all round
They calm me down immediately which helped me tremendously

June 27, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for taking the time to share your recent feedback, Sharon 😊
We understand that it is very normal to feel the way you did, so for us to know that we were able to make you feel calm means a lot to us, as that is exactly how we’d want you to feel!

Rated 5 out of 5 stars

Excellent service

I called for an emergency appointment at 9am and I was seen just over 2 hours later by Dr Nikki Gallagher and her team who were amazing. Nikki was professional, kind and made me feel at ease. I am really pleased with the outcome of my appointment today. Highly recommend Dr Nikki Gallagher. All the staff were very friendly 😃

June 25, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for your lovely comments on your recent visit to us, El 😊
We’re delighted to know that we could get you seen so quickly, especially as you were in some discomfort.
We’ll look forward to sharing what you’ve said with Nikki and the rest of the team, they’ll be so pleased!
If you ever need us again in the future, we’d be more than happy to look after you again!

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Rated 5 out of 5 stars

Look after anxious patients

Vicki is always sensitive showing patience when I am anxious.
Thank you.

June 24, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for the lovely feedback, we really appreciate you taking the time to say what you’ve said 😊
We’ll pass on what you’ve said to Vicki, she will be delighted to know how she’s made you feel.
See you again soon 😊

Rated 5 out of 5 stars

Amazing staff and dental practice 5 stars from me

A great service and really professional staff, my dentist Dr Argun Gill has been amazing from my 1st visit and ive felt comfortable and relaxed every visit ive made, even better i have a fantastic smile back giving me my confidence back, thank you Scott Arms dental practice you are all amazing, Darren Roberts

June 23, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much Darren, for your kind words 😊
For us to know that you felt comfortable and relaxed is wonderful, along with knowing how happy you’re with your smile and new found confidence – it doesn’t get much better than this for us!
We’ve passed on what you’ve said to Arjun and you’ve made his day, so thank you again 😊
We look forward to seeing you at your next appointment.

Rated 5 out of 5 stars

I was able to get an emergency dental…

I was able to get an emergency dental appointment quickly and was even offered alternative time slots, which was really helpful. From the moment I arrived, the staff were incredibly welcoming and polite. The dentist I saw was empathetic, efficient, took the time to explain everything clearly and made me feel at ease throughout the visit. I would definitely recommend this practice to others.

June 21, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for this wonderful feedback, Sana 😊
For us to know that you were able to get an emergency appointment to suit you, that you felt welcomed when you arrived, that the dentist made you feel at ease throughout your appointment and that you would recommend us to others; really does mean so much to us, as this is exactly how we would want you to feel!
We’ll certainly share what you’ve said with the rest of team – they’ll be delighted 😊
If you ever need us again in the future, we’ll be more than happy to take care of you again.

Rated 5 out of 5 stars

Philippa and Dara are always careful…

Philippa and Dara are always careful and it’s always pain free

June 18, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for this Nigel 😊
We will pass on what you’ve said to Philippa and Dara, they’ll be so happy to read this.

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Rated 5 out of 5 stars

Great service

Great service yet again been multiple times when ive had tooth issues. Easy to book lots of times available and such lovely staff from reception to dentist and dental nurses and have always sorted out my issue. Thank you

June 17, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for this lovely review, Janine 😊
We’re delighted with what you’ve said and we look forward to sharing your feedback with the rest of the team.
If you ever need us again in the future, we will be more than happy to take care of you again.

Rated 5 out of 5 stars

Would highly recommend!!

I had Dr Demi Patel as an emergency appointment, she was absolutely amazing as well as her assistant, I didn’t manage to catch her name. I have never had a dentist like her. The receptionists were also amazing, they were very helpful and friendly. Also such a calm environment. This experience has actually made me question going private and keeping this dental surgery as my go to rather than being on the NHS at a different dental practice. I have no complaints what so ever. Thank you all for your help, it was seriously appreciated by me and my girlfriend :)x

June 12, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for this lovely feedback, this really does mean so much to us all 😊
Everything you’ve said is exactly how we’d want you to feel. We understand feeling apprehensive is very normal, so for you to say that the staff were friendly and helpful whilst in a calm environment, really does make us smile!
We look forward to sharing what you’ve said with the rest of the team especially with Demi, Alana and the reception team- they really will be so happy!
If you ever need us again in the future, we would be more than happy to take care of you again 😊

Rated 5 out of 5 stars

Excellent service and treat you nicely

Excellent service and treat you nicely
They give you info you need and don’t force you to do payments for treatments if you don’t really need to have it done

June 11, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Lee, we really do appreciate you taking the time to write this 😊
We’re so pleased you left feeling the way you did and we’ll certainly pass what you’ve said to the rest of the team!
Look forward to seeing you again 😊

Rated 5 out of 5 stars

Dr Deborah Hurst gave excellent advice…

Dr Deborah Hurst gave excellent advice and treatment. As always made me feel comfortable and relaxed while replacing a filling that needed to be done. Please pass on my comments and thanks

June 6, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Ross, for this lovely review of your recent visit to us 😊
We’ve passed on what you’ve said to Dr Deborah Hurst and she is thrilled to know that she was able to make you feel comfortable, relaxed whilst carrying out the treatment – this really has meant a lot to her, so thank you again!

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Rated 5 out of 5 stars

Emergency tooth extraction

I can’t remember the dentists name, but I am a very anxious patient and usually have any work done under sedation how ever I was in severe tooth pain which I had two weeks earlier antibiotics was given and went away however it came back, so booked a emergency appointment here. he was very reassuring and gentle as can be, I explained it’s the needles what I am scared off due to past experiences he made me feel at ease and so did the dental nurse. He gave me option of more antibiotics but that day I had worked myself up to have this tooth out so I just went for it and so glad I did so now I will go back to my normal dentist and have the work I need doing without the long weight for referral for sedation. Thank you so much. Highly recommend for emergency dentist

June 7, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Rachel Edwards
Thank you so much for taking the time to write this, Rachel, what you’ve said really does mean so much to us.
The dentist who looked after you was Dr Gav Sidhu, so we’ll certainly make sure what you’ve said is passed onto him and his nurse, Eve, they’ll both be delighted!
Knowing that you felt reassured and at ease is exactly how we’d want you to feel 😊
We are here for you, if you ever needed us again in the future.

Rated 5 out of 5 stars

Excellent

Dr. Sukhi is always so wonderful. Efficient and competent. I would never trust anyone else with my teeth

May 27, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

We’re so pleased to read this lovely feedback and we will certainly pass on what you’ve said to Dr Singh.
He’ll be delighted to read this, so thank you for taking the time to say what you've said 😊
See you again soon Nicky!

Rated 5 out of 5 stars

Same as before

Same as before, second to none service, and always with a smile.

June 3, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Steve, what you’ve said it really does mean a lot to us!
We look forward to seeing you again 😊

Rated 5 out of 5 stars

Absolutely 👍 top book!!

Absolutely 👍 top book!!!
First class Dental Practice from Receptionists Nurses Dentists!

May 30, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Pamela, for taking the time to write this lovely 5* review 😊
We’ll look forward to sharing what you’ve said with the rest of the team!
We look forward to seeing you again😊

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Rated 5 out of 5 stars

Very good service provided

Very good service provided

May 22, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for your 5* review and feedback on the service we provided, we really do appreciate it 😊

Rated 5 out of 5 stars

Professional and caring

Yousuf was very professional and regularly enquired of my comfort and wellbeing throughout my procedure as well as offering practical advice to ensure appropriate home care follow up.

May 26, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for taking the time to share your positive comments on your recent appointment with us, we really do appreciate it.
What you’ve said will mean a great deal to Yousaf, you feeling comfortable and well looked after is exactly how he’d want you to feel 😊
See you again soon!

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