Reputation Reviews 95

My company is current a client of Reputation, and we could not be more happy with our experience. We first signed on with them to for business listing management and review requesting tools, then we added on the review responding feature and also just moved our customer surveys to their platform. We have seen our review volume increase drastically and have received a record number of reviews last month. We are a franchise model and our franchisees are pleased with the ease of the dashboard and app. Their technical support team also always meets our needs, and we get a lot of support from our Customer Success Manager and team. We plan to stay partnered with Reputation for a long time!

I have been using Reputation for 3 years now with my company. Reputation is constantly working to make their products better and easier for the consumers to use. This is the best reputation program that I have personally used.

Chris Barton was amazing! He was very helpful.

Great service from Audi Boston and Carl
Lodge as always.

Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues. Company executive to NOT care about their customers. There are other Reputation management companies out there that can do a much better job. Don't waste your money on this one.

Optimoz IT was a very good company and the team members were also good. the environment was also nice. team members help in creating and innovating new ideas and help in achieving the goals.

The Jefferson at Farmingdale Plaza has an on site management office open 7 days, Sunday through Saturday. When I needed a new battery installed in my vehicle park in the underground secured garage, I called AAA for roadside assistance. The AAA technician was scheduled to arrive in approximately 30 minutes and would require building management assistance to enter the gated garage. When AAA van arrived, building management escorted the technician into the garage to the location where my vehicle was parked. New battery installed. Not your ordinary apartment living problem, but solved by a management office available to help.

Reputation.com has done a great job of working with us and our reputation on-line. They've stayed on top of responding to reviews and posting on Social Media.

Paul and the Subaru Team go a step above the rest! If you're looking for a company to manage your businesses' online reputation, look no further!

I have specifically worked with SIM partners which was acquired by Reputation.com not too long ago. They have been a valuable partner and offer swift and reliable service. Any requests or questions we have are investigated and resolved quickly with an abundant amount of communication throughout the process. Our account rep is honestly amazing with all that she handles and accomplishes for us.

Our Sales representative was great as is our Project Manager. We are just in the implementation phase so I can circle back with more feedback once we are up and running with all modules.

We have only had one expert from the company who has been very busy and therefore not as quick to respond as would be our preference. Maybe they need to hire more resources to cover this aspect of the business.

Reputation.com has changed the internet customer's perception of our dealership. Although we have always tried very hard to maintain strong relationships with our customers, it only takes a few less-than-perfect reviews to ruin your online reputation. Before Reputation.com we had few reviews and no real follow-up to the ones that were there.

Since signing up and being with Reputation.com a few years, I am happy to report that our combined rooftop reputation score is in the 600's and we have more and more guests providing feedback on their experience with us every day. Reputation.com not only helped us to see where we were lacking, they put us in a great position to better our customer relationships, enhance our online image and gain the trust and confidence of new clients.

Since our company started using Reputation.com our reviews have tripled! My rep. Larry McGuigan has been with me every step of the way and is a pleasure to deal with. Anytime I call him he assists me immediately, which is very important since we need to monitor all reviews good or bad. He calls me back whenever I have to leave him a message and that is saying a lot, since his time zone is three hours earlier than mine!!!! The initial setup with Tom Mitchell and Johnathan Duong was very fast and got us online immediately and the reviews started rolling in! I have been in this position for four years now and wish we would have been on board with Reputation.com from the start.
Thank you everyone at Reputation.com!!!!!

I have been working with Reputation for just about 2 years! Lionel has been my contact since the beginning and has always been able to help me whenever needed! I love the automated tools that send customers requests and reminders! Overall we are very happy with Reputation and I would recommend them to everyone I know!

We signed with SIM Partners originally, and they have since merged with reputation.com. Both companies have been wonderful to work with and we are pleased with the level of support we get with our online listings. The technology is awesome and we are so happy we made the switch from our previous vendor.

Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us out through her impeccable attention to detail (we have 2000+ locations and growing). Can't recommend their services enough.

I have always had a great experience with them!

Have been a customer for about a year. Being double billed for several months and now when I try to reach anybody it is impossible to make contact. No Phone Numbers. Web forms remain unanswered. No way I could give a positive review.

Reputation.com recently acquired SIM Partners, who I've been working with for location data management of our numerous facilities. The team is very responsive and very dependable. Whenever I have a question, they are quick with a response. Their Velocity platform is very easy to use whenever I have updates to make.