Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
Company replied
I recently had the pleasure of dealing with Roshni Gorania at PA Housing, and I genuinely cannot praise her enough. From start to finish, she handled everything with incredible patience, warmth, and... See more
Company replied
Had a new bathroom installed, work took a little longer than anticipated but communication was excellent. Was notified what would be happening amd how things were being done. Steve from p.a and Clare... See more
Company replied
Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.7
Average
610 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wasteful spending of funds
Wasteful spending on sending professionals for pending issues no resolutions just an organisation that runs on citing rules which are not applicable, does not take into account the residents perspectives and the only thing they chase is if you withhold rent with threatening legislation.
June 24, 2024
Unprompted review
Reply from PA Housing
Good morning Ursula,
I'm sorry that you feel we haven't been able to provide resolutions to the issues you've experienced and that like we haven't taken your perspective into account. Your feedback is appreciated and we want to do better by you and all our residents. If you would like to get in touch to discuss this further and get your viewpoint across, you can email us at hello@pahousing.co.uk
I hope you're able to get the resolutions you need!
Kind regards,
PA Housing Communications Team
Advertisement
Happy tenant
Ive a tenant with PA for a number of years now and I don't have a problem at all them, excellent service any problems I've had have been resolved really quickly. I've just had a new kitchen which I am more than happy with
May 27, 2025
Unprompted review
Reply from PA Housing
Good afternoon Claire,
Thank you very much for your lovely review, this means a great amount to us and we really appreciate your support! I'm glad that you've had a good experience of getting issues resolved with us, long may it continue! I'm also pleased that you like your new kitchen and hope you get lots of enjoyment out of it.
Kind regards,
PA Housing Communications Team
Disgusting housing association
Disgusting housing association. Been trying to do a mutual exchange for around a year and half. Found a 2 bed to which PA rejected and directed me saying I needed a 3 bed. I found a 3 bed then they’ve rejected that saying I need a 2 bed. Doesn’t care about its tenants. I’m currently stuck in a disabled flat which I don’t require. Asked them to help me look for a 2 bed as they refused the one I found and they point blank refused.
Never go with this housing.
UPDATE!!
So managed to find another 2 bed to join onto the multi swap to which we was informed it shouldn’t take long as they have all paperwork from previous mutual exchange to which they rejected. Yet they’re still determined to make it the whole 45 days until they make a decision. Try to call and be told to wait 5 days for a call back but this seems to only apply to certain tenants as other tenants get a call back the following day. This housing tends to only want to help those who work for them or those that they want. I’ve been doing this mutual exchange process since beginning of 2025 and we’re now in July with no more of an update than when it first started. The company is joke and they just pass blame from pillow to post. The amount of stress they have caused their tenants is not right. Please avoid this housing at all costs if you can.
May 23, 2025
Unprompted review
Reply from PA Housing
Good afternoon,
I'm very sorry to hear that you have experienced this confusing communication around your request for a mutual exchange. Without further information, I'm unable to directly contact the team about your case, so I'd encourage you to please persist with us and hopefully we'll be able to provide you with the outcome you would like. I apologise for this and wish you all the best in getting this issue resolved with us.
Kind regards,
PA Housing Communications Team
Great service from PA and AXIS
Specifically with the recent decorating, PA and the contractor AXIS have done a great job. On time, great quality and service.
May 12, 2025
Unprompted review
Reply from PA Housing
Good afternoon Dave,
Thank you for your kind review, we really appreciate your feedback! I'm pleased you're happy with the decorating that was done recently, I'll make sure the team are made aware of a job well done. Thanks again!
Kind regards,
PA Housing Communications Team
Thanks GINA and TINA from your rent…
Thanks GINA and TINA from your rent arives team they are very helpful,, wot a lovely team ,,THANKS PAUL KELLY
May 20, 2025
Unprompted review
Reply from PA Housing
Good afternoon Paul,
Thank you for sharing your great feedback with us. I'm really pleased that Gina and Tina (what a double act!) were able to provide you with support around your rent. I'll make sure that they hear your feedback and that they get recognition from around the business. Thank you, Paul.
Kind regards,
PA Housing Communications Team
Advertisement
PA Housing have been Absolutely…
PA Housing have been Absolutely Phenomenal Helping us with our Financially and with Living Help(20/10)
May 19, 2025
Unprompted review
Reply from PA Housing
Good afternoon Dave,
Thank you very much for your kind words about our services - including financial and living support - 20/10 is high praise indeed! I'm happy that you were able to find support with us and that you've found it to be helpful. I'll pass on your message to the team. All the best!
Kind regards,
PA Housing Communications Team
I had work done by Pilon and they were…
I had work done by Pilon and they were amazing both in their job and their communication about everything they were doing. I am very pleased with the work they have done and love my new bathroom.
May 16, 2025
Unprompted review
Reply from PA Housing
Good afternoon Saphiya,
That's fab to hear, thank you for sharing such lovely feedback for PiLON's work on your new bathroom. I'm glad you like it! It's always a pleasure to read success stories about great work and great communication. Thank you so much!
Kind regards,
PA Housing Communications Team
Circus of Clowns 🤡🤡🤡🤡🤡
I’ve had the misfortune of being a tenant of these clowns for eight years, nothing ever gets done when they say it will, 99% of their staff would be lucky to get a job emptying dustbins. I reported cracks appearing all over my property six months ago and they still haven’t sent a surveyor out to inspect them. They rely heavily on the fact that people get fed up with complaining and forget about it. 1 star is too good for them. 👎👎👎
December 16, 2024
Unprompted review
Reply from PA Housing
Good afternoon Robert,
I'm sorry to hear that you haven't had a positive experience with us over the years and that you feel as though promises aren't delivered on schedule - this is very disappointing and we want to make things right.
I've highlighted the issue of the cracks appearing around your home with our Repairs Team as a reminder to get a Surveyor out to you. I hope we can get this resolved for you soon.
Kind regards,
PA Housing Communications Team
Eden Park
I live at eden park and I really enjoy living here, staff are amazing and neighbours are lovely, will miss when leaving
May 15, 2025
Unprompted review
Reply from PA Housing
Good afternoon Sophia,
Thank you for sharing your kind words and feedback about our lovely team at Eden Park. I'm sure they'll massively appreciate hearing about this so I'll make sure it gets back to them! All the best for the rest of your time at Eden Park and far beyond into the future. :)
Kind regards,
PA Housing Communications Team
Advertisement
KITCHEN REVIEW FROM PILON/PAHOUSING
PA HOUSING you finally got it right this time with the company you have used for refurbishing the kitchens the company is called PILON and all credits going to there staff for how quick and tidy they work and don't even stop for a drink well done guys 100% happy with my kitchen started on 16th April 2025 now finished on 08/05/2025
May 9, 2025
Unprompted review
Reply from PA Housing
Good afternoon Paul.
Thank you very much for the review of your new kitchen and the work done by PiLON. It's important for us to hear your feedback about our contractors and the work they do, so that is much appreciated.
Most of all though, I'm glad you're happy with your new kitchen and the service you received. I hope you get a lot of enjoyment out of it!
Kind regards,
PA Housing Communications Team
Home survey
Wayne visited to complete a home survey. He was extremely personable and polite and explained the process to me on arrival.
He carried out the work professionally, answered my questions and was respectful of my property throughout.
May 2, 2025
Unprompted review
Reply from PA Housing
Good morning Scott,
Thank you for your review, we massively appreciate your feedback on your home survey with Wayne. I think Wayne will be delighted to hear what you thought of his behaviour, professionalism, and way of explaining the process. I'll be sure to let the rest of the business know what you thought too so Wayne can be recognised for his work.
Thank you!
Kind regards,
PA Housing Communications Team
The guys doing the kitchen were great
The guys doing the kitchen were great , sometimes a little late but always finished the job when they said , Jan always texted the night before to let us know what there doing the next day , Which was really helpful
April 9, 2025
Unprompted review
Reply from PA Housing
Good morning Clare,
Thank you very much for your review, it means a lot to us! I'm pleased that you were kept informed along the way and that you're happy with the work done in your kitchen. I'll do a special 'shout out' to Jan, I'm sure he'll appreciate your comments. I'm sorry to hear it wasn't always prompt, but I'm glad that your overall experience was a positive one. Thanks again!
Kind regards,
PA Housing Communications Team
I was informed every evening who was…
I was informed every evening who was coming the next day , and a rough time they were coming ,all workers were very hard working. Love my new kitchen, overall we are very pleased with how it’s turned out ,and nice to have phone numbers to ring if there were any problems
April 23, 2025
Unprompted review
Reply from PA Housing
Good morning Gina,
That's fantastic, glad you're happy with your kitchen and that you were kept up to date about when the workers were going to arrive. I'm also pleased that you have valuable contacts that you can get in touch with if you need to raise anything. Thank you so much for your feedback, it's massively appreciated by everyone here at PA.
Kind regards,
PA Housing Communications Team
Advertisement
This company is no good
This company is no good, I flagged a complaint officially by the phone it has not had a resolution yet. You sent out a surveyor who has confirmed my kitchen and bathroom are 16 years old and will not be replaced or updated. I have draughts from bathroom and 2 children in this house. With patio doors that don't keep cold out and windows that need to be lifted to be shut. Live here 10 years official tenant for 6 roughly. I've been given a new boiler but Your company did not even have it recorded that its been done. They have left a mess in the kitchen. I've reported the repairs by phone as app freezes out and you lose it all. Yet no one has contacted me about these repairs. Waiting on call back today. I will be looking into how long it is before it has to be changed by law as I have to live in a place that's far too cold in the winter. They rehung my patio door due to whistling as it was a bedroom about 5 years ago but still very cold when shut and locked. My 6 year old has to stay in that room now as I have had a baby and not enough space for us in the narrow room. Luckily my thermostat like to do it's own thing so we cook away all night and god knows how my gas bills have no been sky high but no one fitted the thermostat to the new boiler. So many things you are not doing right and still take our money. I'm asking for an escalation of my complaint today as its been over 10 days and no correspondence about it.
April 23, 2025
Unprompted review
Reply from PA Housing
Good afternoon,
Thank you for your review and for raising these issues with us. I'm deeply sorry that you haven't been happy with the level of service you've received in a number of areas, so I've been in contact with the relevant managers to get to the bottom of this for you.
I've contacted our Programme Delivery Manager about your kitchen and bathroom, our Repairs Manager about the doors and the mess left, our Complaints Manager about your ongoing complaint, and our Gas Manager about your boiler. I hope that we're able to reach some positive outcomes for you.
Kind regards,
PA Housing Communications Team
I report for repairing many times not…
I report for repairing many times not response Nobody was coming for repairing
April 22, 2025
Unprompted review
Reply from PA Housing
Good morning,
I'm very sorry that you didn't receive a response about your repair. Proactive communication is a key focus of ours that we know we need to improve. We need to do better, so I apologise. I hope your repair has now been resolved, but if you are continuing to report an issue without any response, you can submit an official complaint to us at the address below so the team can investigate what could've gone better.
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
Overall it was a good experience nce
It was a good experience. Wayne from PA came at the designated time frame. Wayne also helped me to install and use the PA application. He was professional and efficient.
April 17, 2025
Unprompted review
Reply from PA Housing
Good afternoon Norlia,
That's brilliant news, thank you so much for your feedback. It's great that he was able to sign you up for our app too. Hopefully it will make managing your home more convenient for you.
I'll make sure to share this with the business so Wayne can be recognised for his professionalism. Thanks once again!
Kind regards,
PA Housing Communications Team
Very polite and proffesional no…
Very polite and proffesional no complaints
April 10, 2025
Unprompted review
Reply from PA Housing
Good morning Alison,
Thank you so much for taking the time to leave us a positive review! It means a great deal to us to read that you had polite and professional service from a PA Housing colleague.
Kind regards,
PA Housing Communications Team
Advertisement
Surveyor visited to check condition of…
Surveyor visited to check condition of house and was very professional and friendly.
April 8, 2025
Unprompted review
Reply from PA Housing
Good afternoon Lesley,
Thank you so much for sharing your experience of your recent survey with us, we're very grateful for your positive feedback. I'm glad it went so well and that you had professional customer service.
Kind regards,
PA Housing Communications Team
Wayne stock condition surveyor
Wayne stock condition surveyor came he completed his check well and thoroughly. Friendly and polite and came on time and rang beforehand. Thankyou
April 4, 2025
Unprompted review
Reply from PA Housing
Good afternoon Natasha,
Thank you so much for your feedback for Wayne's survey, I'm glad he was able to provide this service for you so effectively and in a friendly, polite way too! I'll share this with my colleagues so Wayne receives your review. I'm sure he'll be very pleased!
Kind regards,
PA Housing Communications Team
Richard was very thorough friendly and…
Richard was very thorough friendly and efficient
March 31, 2025
Unprompted review
Reply from PA Housing
Good afternoon Columba,
I'm very pleased that Richard provided a great service for you and that you found him to be friendly. Thank you so much for your review, I'll be sure to pass this on to the rest of the business so Richard can get the recognition he deserves for a job well done.
Kind regards,
PA Housing Communications Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.