I like the phone app and online banking web site. The one thing I'm trying to get used to is the delay time between when a vendor says he has received payment and when that debit shows up in my accoun... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been a member if NFCU since 1982 have obtained 5 vehicle loans over time. Always fast, easy, and best terms available. After getting the current loan I learned that trying to make principle o... See more
Between Omar and Latresa they guided my throughout the entire process, Omar handing me off to Latresa, both there when I needed them, good Team. I must add they had their hands full, me being ignoran... See more
Company replied
They allowed me to receive a pledge loan, but the receiving of my money could take less than 48 hours to be received by my other bank. Plus. I just feel it's a great credit union And look forward... See more
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Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Your rates do not reflect your…
Your rates do not reflect your published website rates
October 14, 2026
Reply from Navy Federal Credit Union
Hi, Mark. Advertised “as low as” annual percentage rates (APR) assume excellent borrower credit history. Your actual APR may differ and will be based upon several factors, including credit history, loan type, model year, mileage, term, and loan amount. Rates subject to change. If you have any additional questions please give us a call anytime at 1-888-842-6328.
Gretchen,
Navy Federal Social Care Team
The process took longer than we thought…
The process took longer than we thought it would. The communication seemed to be lacking in some things. We had to push to get the closing done in time to close on the house we were purchasing. The repayment should be interest only, yet I have a statement that is not interest only. This is current being reviewed.
October 14, 2026
Reply from Navy Federal Credit Union
Annette, thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team so it can be considered for future improvements. Thank you again for your review.
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Robert! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Andy and their management team.
Mary,
Navy Federal Social Care Team
I think the flagship checking card…
I think the flagship checking card should be like the credit card flagship. It should say flagship on the checking
October 15, 2026
Unprompted review
Reply from Navy Federal Credit Union
Thanks for taking the time to leave a review, Jose.
Jessica,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We're glad to hear this, Gordon -- thanks for sharing your review! We look forward to more opportunities to assist you.
Riley,
Navy Federal Social Care Team
Jay your advisor was so supportive of…
Jay your advisor was so supportive of my needs he listened to all my needs. Try to advise me of everything. I got all my paperwork ready for me and made things a lot easier for me and making the decisions that I made plus he listened to everything and was very great representative.Thank you so much Jay
October 1, 2026
Reply from Navy Federal Credit Union
Kenneth, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We'd be happy to pass along your kind words to Jay and their management team. We look forward to more opportunities to serve you!
Mary,
Navy Federal Social Care Team
Everything a person need or what is…
Everything a person need or what is made easy and less convenient. Thank you.
October 1, 2026
Reply from Navy Federal Credit Union
Happy to serve you, Rudolf!
Kinsley,
Navy Federal Social Care Team
The credit union has to many… representatives to talk to get the job finished in timely manner!!
The credit union has to many representatives to talk to get the paperwork done!! They keep putting you on hold so you have to talk to another representative again waiting for another person to help! Of course when you’re on hold than you’re disconnected from the credit union!!
October 14, 2026
Reply from Navy Federal Credit Union
Larry, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Kinsley,
Navy Federal Social Care Team
Amazing
Amazing! Seamless process, very fast. They helped me every step of the way. Thank you to Hannah and Toshia!
October 5, 2026
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Edward,
Navy Federal Social Care Team
Kept informed along the way
Kept informed along the way, overall a speedy process.
September 28, 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Bob! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Edward,
Navy Federal Social Care Team
12 year customer denied credit based on lies
I am a 12 year customer,bi-weekly portion of my earnings goes to my account as a direct deposit, I have a zero balance credit card and over 23K in my account, 1st October 26 I applied for a car loan, 2nd October Navy credit Union deny my application and told me I will get a letter, I am looking all my credit bureau scores and they are in excellent condition showing. And the letter came my score showed very low 651 and 4 codes for the situation of my account showing up, I am looking in the internet websites they are not true. I went 2 times to local branch and they say they can't help me, yes Navy Federal credit Union writes on the walls nice mottos about their customers but in reality not even close. Funny thing is same day an other credit union don't know me at all ,gets my application and approved me for the car loan, just based on credit score. Now I know someone will come and say we are sorry blah blah but, I don't want Navy credit union sorry, I want them take care of business . 12 years good standing, I work hard for my money and pay every body I owe on time, 800+ scores on credit bureaus don't come falling from sky. I want Navy credit union look at the reports and explain to me how exactly they get a low score on me.
October 1, 2026
Unprompted review
Reply from Navy Federal Credit Union
Esat, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so our representative can investigate. We’re available 24/7 at 1-888-842-6328, and we’d like an opportunity to determine what happened in your situation.
Dakota,
Navy Federal Social Care Team
The clerk went the extra mile to…
The clerk went the extra mile to accommodate my purchase since I didn’t have my Belk card with me. The sale prices were a great incentive to purchase clothes.
October 14, 2026
The Customer Service and wait time…
The Customer Service and wait time we're Excellent Love My NFCU
July 15, 2026
Reply from Navy Federal Credit Union
This is so great to hear Roger — thank you for sharing your feedback! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Kai,
Navy Federal Social Care Team
I have enjoyed Navy Federal as a member…
I have enjoyed Navy Federal as a member ever since I joined, the credit card I received has help me to cover so many things I wanted to do.
October 14, 2026
Reply from Navy Federal Credit Union
Ernest, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you!
Dakota,
Navy Federal Social Care Team
Do not use their business solutions
Do not use their business solutions. They have no dedicated people to help on the business side and I'm unsure on why they have a business entity in the first place if they are not equipped to handle small business owners. GO to anyone else!
October 14, 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Abie. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Sage,
Navy Federal's Social Care Team
My financial advisor Joi K Morrison…
My financial advisor Joi K Morrison have done a superb job with me on my NFCU investments I am 100% satisfied with her professional advice, And I am a proud member of Navy Federal Credit Union for over 50 years I have always received nothing but the best service from all of the NFCU Associates.
October 14, 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Joi and their management team.
Lydia,
Navy Federal Social Care Team
Another pleasant experience with a live…
Another pleasant experience with a live Teller!!
October 14, 2026
Reply from Navy Federal Credit Union
We're glad to hear you've had a good experience with us, Lavern! We love having you as part of our Navy Federal family, and we look forward to many more opportunities to assist you in the future. Thanks for your review!
Edward,
Navy Federal Social Care Team
Heather R
Heather R. was amazing! She was always on point, responsive, kind and personal in the experience So happy we went the navy fed! Best rates and lowest costs for us when we were buying. Def recommending navy fed
September 29, 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Jodi! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Heather and her management team.
Sage,
Navy Federal's Social Care Team
Seamless process
Seamless process! Friendly and informative staff. Guided me effortlessly through the entire process.
September 25, 2026
Reply from Navy Federal Credit Union
That's great to hear, Terence! Thanks for taking the time to leave your feedback!
Lydia,
Navy Federal Social Care Team
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