Fox And-sons Reviews 

462
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were unhappy with their experience overall, citing widespread dissatisfaction with the company. Customers frequently reported frustrating communication issues, noting that phone calls were consistently ignored and important emails went completely unanswered for long periods. People also complained heavily about aggressive marketing tactics, intrusive property visits, and unprofessional behavior from staff during valuations and inquiries. Some reviewers were happy with the professional service and supportive team members who genuinely helped them successfully find and purchase homes. Other consumers appreciated the prompt guidance, friendly communication, and efficient assistance provided by dedicated staff throughout their property transactions. Clients mentioned that certain agents went above and beyond to ensure smooth processes and clear understanding.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, reflecting a deep division in consumer experiences. While... See more

Service

Clients share ambiguous opinions on service, reflecting a high level of disagreement regarding their... See more

Customer service

Customers consistently report negative experiences with customer service, highlighting widespread frustration... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting persistent frustration with unreturned calls... See more

Response time

Customers consistently note negative experiences with response time, citing extreme difficulty in reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.

Rated 1 out of 5 stars

Gosport Branch Beware. This company does not understand NO. Go Away. Stop. Desist. Despite being asked to remove all my details following unwanted telephone calls, letters, flyers and an incurs... See more

Rated 1 out of 5 stars

When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again. They comp... See more

Rated 1 out of 5 stars

Your female staff are rude about merely leaning against a piece of glass whilst in a public space. Bit communist or bitchy of the estate agent. I know Eastbourne town workers think their hard-do... See more


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Auctioneer

Written by the company

Connells Group is one of the largest, most successful and most profitable high street estate agency and property services providers in the UK. Founded in 1864 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning and auctions. Alongside the Connells brand, the Group trades under other well-known and trusted local names including Allen & Harris, Ashley Adams, Atkinson Stilgoe, Bagshaws Residential, Barnard Marcus, Barnfields, Brown & Merry, Burchell Edwards, Fox & Sons, Gascoigne Halman, Hurfords, Jones & Chapman, Knight Partnership, Manners & Harrison, Pattison Lane, Paul Dubberley, Peter Alan, Roger Platt, Rook Matthews Sayer, Sequence, Sharman Quinney, Shipways, Swetenhams and William H Brown. Our branches cover most of the UK. Connells Group works with some of the UK’s leading organisations and institutions on property and land acquisition and disposal, asset management, mortgage sales and distribution, corporate lettings, auctions, conveyancing and surveying. Corporate clients benefit from the Group’s broad range of award-winning services and depth of experience and expertise.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

462 reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.5

All reviews

(462)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from all at the…

Fantastic service from all at the Polegate branch.
Helped me through a difficult purchase.
Reassured by the professionalism of the team and responses to my calls.
Simon followed up on my queries, got back to me when he said he would and supported me throughout the process. I would definitely recommend..

February 6, 2024
Unprompted review
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Rated 1 out of 5 stars

GDPR data breach

My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly.
Pushy

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

I have been working with Danny over the…

I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!

February 8, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly and prefessional

I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.
Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.

January 30, 2024
Unprompted review
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Rated 5 out of 5 stars

I can’t recommend fox and sons…

I can’t recommend fox and sons Eastbourne highly enough.
The Manager Stephen was excellent when it came to the sale of our property in Percival Road.
We had three agents out to value our home and we felt fox and sons had our best interest’s at heart and we were proved right.
He understood our current financial situation and helped us find a great buyer but also find our new home in Arundel
Road.
Thankyou so much for everything.
Pauline and Richard

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

Sale went OK deposit handling inept…

Purchase went OK-ish although took nearly 7 months for a simple case. They found tenants quick enough, and took their deposit. Getting this custodial deposit transferred to my TDS account a nightmare, 15 work days after advising them of details needed for the transfer (and 34days after taking the deposit), their "accounts team" demand the same TDS information and tenant/property address information they already have. 18 days later I'm still trying to get this done (Portsmouth). Finally Fox & sons have apologised, and admitted their staff needed further training. They eventually provided details of the secure placement of the tenants deposit, and have given a £100 compensation. This is of course scant compensation for the hours of work caused to me, the anxiety I've suffered, and ineptitude shown by their staff

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fox and Sons Polegate

Fox and Sons Polegate gave an excellent service. Always ready to answer any questions related to our purchase. They could not have been more helpful. First class service. They were always friendly and polite we could not fault them.

November 3, 2023
Unprompted review
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Rated 1 out of 5 stars

Fox and Sons Hove - No Integrity

Avoid Fox and Sons, Hove branch. They have very little integrity. After we removed their instructions, they sent a 'sour grapes' bill for something they had offered to pay for. Paying is not the problem if it was rightfully billed, but when we asked for an explanation of the invoice, none was provided just continued harassment for payment. Very poor form, wasting both my time and theirs for what appears to be a petty revenge for leaving them.
Once the initial sales patter had been executed, they also exhibited a lack lustre standard of service, providing no updates or feedback, interactions with some even felt slightly rude and offhand.
Experiences with other Hove agents, so far 10 times better.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Sale of my property

Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

I've just completed a complex purchase…

I've just completed a complex purchase through Fox & Sons Rottingdean, and could not be happier with the service. Alex in particular was conscientious about keeping me up-to-date throughout, and reassured the vendors that the finance would come through in time for their own purchase deadline. The other staff, in particular Alison, were warm and very helpful. And when I got the keys yesterday, it was very touching to find the vendors had left me a lovely card wishing me happiness in the flat, and two bottles of wine to celebrate!

Thanks, Alex, you were ace!

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

My sister and I sold our late parents house through the Polegate office. Good communication with regular updates and were easy to contact.would highly recommend.

October 26, 2023
Unprompted review
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Rated 4 out of 5 stars

All the team at Fox and Sons…

All the team at Fox and Sons Eastbourne, I found to be excellent. Their support, speed of action, professionalism and care, made my experience, a very positive one and I'd highly recommend.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

12 out of 10.Steven Rogers met us in…

12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need

October 26, 2023
Unprompted review
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Rated 5 out of 5 stars

I must say a big thank you to the…

I must say a big thank you to the Southampton Bitterne Lettings team Katie & Abbey for all their help and advice.Fox & Sons are very lucky to have such capable staff and I would not hesitate to recommend them both. I would say the very best there is and makes being a landlord very straightforward. Our kindest Regards to you from Richard & Jan

October 17, 2023
Unprompted review
Rated 1 out of 5 stars

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

October 17, 2023
Unprompted review
Fox And-sons logo

Reply from Fox And-sons

Dear Sonia,
thank you for sharing your information.
we are sorry you have had a negative experience.
we have sent your review. feedback to the relevant office.
as trust pilot covers all 1350 offices.

we take feedback very seriously and if you want to discuss this further please contact us on the below

complianceresidential@sequencehome.co.uk

Kind regards
Customer service team

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