A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients. Highly... See more
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Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole pro... See more
Company replied
We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstandin... See more
Company replied
Esendex does exactly what we need. As a Bus company we send mass messages to particular drivers as required. We have grouped and sub-grouped our staff and send on mass as required. If anyone repli... See more
Company details
Information provided by various external sources
The trusted Australian leader in business SMS. Send SMS online, via email or through our secure & reliable API. Excellent global coverage & local support. Sign up for a Free Trial or get in touch to discuss how we can help make your business communicat...
Contact info
Level 10, 60 Albert Road, VIC 3205, Melbourne, Australia
- 1300764946
- sales@esendex.com.au
- www.esendex.com.au
4.6
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent service & support.
Excellent service & support.
Always recommend Esendex when I can.
April 11, 2019
Unprompted review
Great platform and great support!
April 11, 2019
Unprompted review
This is one piece of…
This is one piece of software/technology/service which does not break and works every time, all the time. Wish the rest were the same.
April 11, 2019
Unprompted review
Great solution that is simple to use
Great solution that is simple to use. The support has been good too.
April 11, 2019
Unprompted review
once played around on the site was easy…
once played around on the site was easy to set up
March 7, 2019
Unprompted review
Esendex does exactly what we need.
Esendex does exactly what we need.
As a Bus company we send mass messages to particular drivers as required. We have grouped and sub-grouped our staff and send on mass as required. If anyone replies, the reply is Emailed to the Administrative staff group immediately. So someone gets it.
We can search through messages sent and see who's was and wasn't sent / received. This stops any arguments.
Well done Esendex team
January 21, 2019
Unprompted review
We have found the Essendex messaging…
We have found the Essendex messaging works very well with our business needs.
Hardly ever require assistance from their support staff and when we had initially setup with them the team a Essendex were marvellous.
January 21, 2019
Unprompted review
best support
best support! always up to date... user friendly platform.
January 21, 2019
Unprompted review
Excellent
Excellent – no reservations, I would recommend this company to anyone.
January 21, 2019
Unprompted review
Esendex has saved us valuable time…
Esendex has saved us valuable time in collecting data and catering our surveys to multiple audiences. Esendex staff has been flexible and easy to work with over the past year+. My only reservation is in regard to reporting. While they offer cursory outcome reporting, it was not robust enough to fulfill our requirements. I'd recommend Esendex to anyone who is looking to streamline their SMS survey campaigns.
January 21, 2019
Unprompted review
Excellent messaging service!
We have been using Esendex for a number of years and have no hesitation in recommending their service.
January 21, 2019
Unprompted review
Excellent help desk assistance
Excellent help desk assistance
The information was easy to set up and download results
January 21, 2019
Unprompted review
Good and prompt service
January 20, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a bad experience when i scheduled…
I had a bad experience when i scheduled for a change. Tech engineer had not turned up as per schedule had to reschedule the change task.
January 20, 2019
Unprompted review
Reply from Esendex Australia
Hi Amanath,
Thank you for writing a review and we are sorry that you had a bad experience. We are really disappointed that this occurred. It's never acceptable for a customer to be inconvenienced and we have spoken to the engineer about this. We have reconfirmed our requirements that we meet customer expectations and provide prompt communications. Please accept our sincere apologies.
Regards,
Esendex
Email to SMS
The transition to Esendex was very simple and it is easy to set up and use. This is an improvement on our previous email to SMS system.
Esendex have provided support and contacted us to ensure everything is going okay.
It is also very useful to have a web based feature for our Email to SMS.
January 16, 2019
Unprompted review
Easy to use
Easy to use. Always worked. Great tool for communication. Pay as you use is a great feature as well.
It would be good to simplify the importing and updating contacts in the system.
January 15, 2019
Unprompted review
System works as advertised
System works as advertised. Simple to use and setup, have not run into any issues in the months I have started completing admin tasks on the system.
January 14, 2019
Unprompted review
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