AIT Home Delivery UK Ltd Reviews 

263,581
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60,000 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being punctual, extremely polite, and very helpful with carefully bringing heavy furniture and items indoors. Consumers also appreciate the clear communication throughout the process, including helpful advance notifications and convenient live tracking maps to monitor the driver's progress. Some reviewers were not happy with missed installation services or items not being properly assembled and placed in the requested rooms. A few other people also felt that drivers sometimes struggled with heavy lifting or failed to provide the expected pre-arrival telephone calls.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the friendly and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising polite, friendly, and efficient delivery... See more

Service

Reviewers mention positive feedback about service, frequently highlighting polite drivers, prompt delivery... See more

Product

Consumers find product experiences to be mixed, as opinions and experiences vary significantly. While some... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the staff as super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AIT kept me up to date with schedule and gave timed slot night before delivery. On day they advised where our delivery was in schedule and delivery van could be tracked on map. Arrived bang on time &... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing experience With this company Kept us fully updated with delivery status and was on time Also amazing delivery service as chairs wouldn’t fit through front door in the boxes... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery services. On time, called me before arrival, followed the exact instructions which I requested. Two gentlemen are really nice. One of my tables was 113kg excluding packaging. They p... See more

Company replied

Rated 5 out of 5 stars

Jabber and Ziggy who delivered my mattress was extremely professional, even the little things like asking if they could keep shoes on meant a lot to me. Both very friendly and professional, being car... See more

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

264K reviews

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4.6

All reviews

(263,581)

55,257 reviews in the last 12 months

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Rated 5 out of 5 stars

They called me 45 minutes prior arrival…

They called me 45 minutes prior arrival to notify me of my delivery.The gentleman was very kind, he carried the heavy parcel to where I needed it to be put.I was happy with their service and would recommend to others.

October 3, 2026
Rated 1 out of 5 stars

Was informed that they would put the…

Was informed that they would put the item anywhere in the house as long as all the areas, stairs are clear and nothing in their way. Yes we have a 3 story but we moved everything. They took one look and refused to take it to the top floor because they didn’t want to scuff the paint. Our stairs are really wide so that wouldn’t have happened and it definitely would fit through because we measured it.
My partner had to carry the whole thing up on his own, when 2 delivery drivers came and my partner would have helped. So 3 of them doing it would have been safer.
Really disappointed with the service they seem more in a rush to go onto the next delivery.

October 3, 2026
Rated 1 out of 5 stars

Shocking company

I have marked this company 1 star.
My original bed order was delivered on 6 September 2026 (on the day, delivery was late) the bed had 12 marks on it so tried to refuse the delivery, the delivery company AIT (who assembled the bed) refused to take it way, stating ‘there was no room on the van’ they had just taken it off their van!
Anyway I contact land of beds, told them about the faults and decided to accept a replacement bed!
It was meant to be delivered today (4 October 2026) over 3 weeks I’ve been waiting for the collection of the faulty bed and delivery of a new replacement bed.
Again after the deliver time had lapsed I check the ‘track my order now’ the delivery and collection had been cancelled due to an ‘Agent Error’ (what does that mean) and I wasn’t informed by anyone from either company. I’m fuming. I have contacted both companies by LiveChat as neither company is available to speak to a person on a Sunday. This service is shocking. I would never want anything delivery from this company again. I have requested the faulty bed is collected and the replacement is cancelled as I don’t trust this delivery company to delivery it or assemble it again without marking it.

September 6, 2026
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