AIT Home Delivery UK Ltd Reviews 

264,328
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, helpful, and keeping them well informed with real-time tracking updates. Many consumers deeply appreciate how efficiently large items are handled and placed directly into their chosen rooms without any trouble. However, some customers also noted issues with rushed deliveries and occasional difficulties regarding professional installation or unexpected product conditions. A few reviewers experienced a noticeable lack of communication or unhelpful behavior from drivers when difficult situations arose. Reviewers occasionally mentioned that packaging or delivered items arrived damaged, which caused extra frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting punctual arrivals, prompt... See more

Staff

Consumers find staff to be positive, highlighting friendly and efficient service when items are delivered on... See more

Service

Reviewers highlight positive aspects of service, often praising delivery teams for being punctual, polite,... See more

Product

People report ambiguous experiences with product, as some customers praise items like comfortable mattresses... See more

Customer service

Customers consistently note ambiguous experiences with customer service, expressing deep frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not commend the two delivery men enough. The delivery of our bed and freezer was their last drop for the day. They were courteous, polite and took their time to do things right. They respected... See more

Company replied

Rated 5 out of 5 stars

The gentlemen and staff made me full aware with update texts and phone call to estimate my delivery on time Fabulous delivery couldn't be helpful enough, both men had fantastic people skills . Outs... See more

Company replied

Rated 5 out of 5 stars

The delivery drivers Gordon and Davie were extremely helpful and went above and beyond what they should do. Mention also to Rosie at the call centre who couldn't have been more helpul. Excellent ser... See more

Company replied

Rated 5 out of 5 stars

Informed of delivery every step of way by phone and text. Arrived on time. Pleasant and helpful delivery person. Careful of property. Item well packaged. All round 5 star plus delivery service.

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

264K reviews

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4.6

All reviews

(264,328)

56,152 reviews in the last 12 months

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Rated 5 out of 5 stars

No issues

Took about 3 mins to deliver the mattress from van to room. Job done, no nonesense.

October 8, 2026
Rated 4 out of 5 stars

My American style fridge freezer.

I had ordered an American style fridge freezer which was professionally delivered on the time that had been stated. The only disappointment was that the 2 guys couldn't put the american style fridge freezer in my kitchen as they said it was to heavy to lift over the step. All in all a good delivery company that I would recommend.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery drivers

2 of the nicest and polite lads delivered our washing machine. Nothing was too much bother for them and they kept us well informed of the time schedule. If only all delivery services were as good!

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. As soon as my order was confirmed AIT contacted me to discuss my delivery. I was able to select my preferred date. Communications we helpful and timely. Delivery crew contacted me as promised and arrived on time they were helpful ans cheerful. They delivered my very heavy and bulky package to the room of my choice. Well done great service

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery was delayed by 3.5 weeks…

Delivery was delayed by 3.5 weeks initially, followed by 2.5 hours late on the day. I also paid for them to remove cardboard packing, which the delivery guys refused to do and then they lied to Samsung head office saying they had done it........all in all poor service.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant delivery guys

Brilliant delivery guys. Mr Singh was very helpful. Very impressed with this delivery service, good communication and nothing was too much trouble. True gentlemen. Thank you!

October 8, 2026
Rated 5 out of 5 stars

Very polite gentlemen

Very polite gentlemen, kindly carried my large rug into my house. Contacted me prior to delivery to confirm drop off time, found my house where others have failed...well done team.

October 8, 2026

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