Embrace Financial Services Reviews 

2,190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, genuine care, and extensive knowledge, often going above and beyond to assist them through complex situations. People found the service to be exceptional, with advisors explaining everything clearly and effectively, making the entire process feel smooth, easy, and stress-free. Reviewers frequently highlighted the excellent customer service, appreciating prompt responses and clear communication, even outside regular hours. Many also noted being kept well-informed throughout their journey, which significantly contributed to a positive and reassuring overall user experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, knowledge, and supportive approach.... See more

Service

People report positive experiences with service, often highlighting the clear explanations and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting advisors who are... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and quick... See more

User experience

Clients share positive opinions on user experience, consistently reporting great experiences and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Always have had great experience, from my first time using embrace like 9 years ago I think before they were brought out until now I've never had any issues. luckily I've had the best advisor (Chris W... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,190)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alan’s been brilliant from start to…

Alan’s been brilliant from start to finish. Dealt with this company a few times, great service. I don’t normally do reviews but I think one is deserved.

June 12, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear you had a great experience with Alan! Your kind words mean a lot, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

We got our first mortgage through Kristopher and he was fantastic

We had Kristopher helping us with our mortgage for our first house and he was fantastic throughout, communicative, gave great guidance (we didn't know a thing so we needed it) and kept on top of everything so well for us. Would definitely recommend for anyone in the same position

May 14, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your great feedback! We’re so pleased Kristopher provided clear guidance and kept everything running smoothly for your first home, your recommendation means a lot!

Rated 5 out of 5 stars

Simon Durose - 5 star adviser!

Simon Durose arranged our mortgage and protection and we were really impressed with the service. He was very well prepared, took the time to understand our circumstances, and gave clear advice.

The whole process was smooth and efficient, and our mortgage offer was issued within just two working days of our meeting.

We’re very happy with the outcome and would highly recommend his services.

May 30, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so pleased to hear about your positive experience with Simon. It's wonderful that the process was smooth and efficient, leading to such a quick mortgage offer. Thank you for your high recommendation!

Rated 5 out of 5 stars

Second time I've used Embrace Financial…

Second time I've used Embrace Financial service and they have been brilliant from start to finish. Prompt in responding and explain everything clearly. Would recommend. Yvonne

June 4, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about your positive experience with us again! We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Excellent service!

Russ has always taken care of my remortgages. He takes his time to go through the best products available to find the perfect match. Highly recommended!

June 4, 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear about your positive experience with Russ. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Very helpful and responsive

Very helpful and responsive
Simon was my financial advisor for the mortgage product renewal. Consistent with my previous experiences with Simon, he displayed great professionalism, knowledge and responsiveness to my needs. The service was tailored to our requirements and it was very helpful, thank you.

June 5, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback! We’re glad Simon provided a helpful, responsive service and tailored everything to your needs, your continued trust means a lot to us.

Rated 5 out of 5 stars

We re-mortgaged through Amy at Reeds…

We re-mortgaged through Amy at Reeds Rains in St Helens and so happy we did! She helped every step of the way, making sure we understood all the ins and outs of the process, which was needed as this was our first ever re-mortgage. We also feel so confident we got the best rate in the market! Thank you so much for all your help Amy - highly recommend to anyone wanting a mortgage/re-mortgage!

June 5, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your fantastic feedback! We’re so pleased Amy supported you every step of the way and helped you feel confident throughout your first remortgage, your recommendation means a lot!

Rated 5 out of 5 stars

Ray was so helpful!

Ray was so helpful when me and my partner came to him to start our journey as first-time buyers. He gave us so much great information, provided amazing solutions and made the whole process less daunting. We would highly recommend him to anyone looking for a mortgage broker, especially first-time buyers in a similar position to us!

June 4, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback! We’re so pleased Ray made your first-time buying journey feel less daunting and provided such helpful support, your recommendation means a lot!

Rated 5 out of 5 stars

Very helpful

Very helpful. Nothing to do on our side. Try and get us the best rates

June 4, 2026
Unprompted review
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Reply from Embrace Financial Services

We are delighted you found our service helpful and appreciate your kind words.

Rated 5 out of 5 stars

My new and last mortgage offer was…

My new and last mortgage offer was Explained in best detail which made me feel at ease when deciding.

June 2, 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear that our detailed explanation made your mortgage decision easier. Thank you for your kind words!

Rated 5 out of 5 stars

If you need a mortgage advisor, look no further than Graham!

I cannot recommend Graham highly enough! As a first-time buyer, the mortgage process felt incredibly daunting, but Graham was exceptional from start to finish. He is incredibly knowledgeable and took the time to ensure I understood every piece of paperwork and detail along the way, which gave me so much confidence. Thanks to his efficiency, I had my formal mortgage offer approved within just two weeks of my property offer being accepted.

His communication is fast, crystal clear, and he is a genuinely friendly person to work with. What stood out to me the most was when he went completely above and beyond by jumping on an ad-hoc call with me after I received my home buyer’s survey back and completely put my mind at ease.
Graham made what could have been a chaotic process feel completely streamlined, simple, and stress-free. If you need a mortgage advisor, look no further than Graham!

April 11, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share your experience.

We’re really pleased that Graham was able to make such a positive difference, especially as a first-time buyer. It’s so important to feel supported and informed throughout the process, and it’s great to hear he helped make everything feel more straightforward and manageable.

Wishing you all the very best in your new home, and thank you again for your recommendation!

Rated 5 out of 5 stars

"As a first-time buyer

"As a first-time buyer, I was nervous about the mortgage process, but my advisor made everything simple and stress-free. Fantastic service."
kudos!!!

June 2, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad we could make your first mortgage experience simple and stress-free. Thank you for your kind words!

Rated 5 out of 5 stars

Amy Prescott at embrace was amazing…

Amy Prescott at embrace was amazing with helping us secure the best mortgage deal for our new home. Ensuring we had the best offer and keeping us informed throughout.. Amy is very personable and nothing was too much trouble. Thanks again

May 19, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so pleased to hear Amy helped you secure the best mortgage deal for your new home. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Simon Durose @ EmbraceFS

Simon Durose is the best! From first appointment, through the buying process and completion he guided myself and my partner perfectly through a very busy time as first time buyers. Simon is a credit to his employer with vast knowledge of the mortgage market and additionally great knowledge of the estate agency world. I would (and have) recommend Simon to anyone looking to buy!

April 8, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful feedback! We're delighted to hear Simon supported you so well throughout your first home-buying journey, he’ll really appreciate your kind words and recommendation.

Rated 1 out of 5 stars

Disappointed with the service

Disappointed with the service that was provided. Made an appointment and spoke to one of the advisors. As requested sent all our documents over, only to receive a call from the advisor informing us that he was on annual leave for a week and would call us on his return. 5-days later, we are still to hear from him or them.
As we only wanted to loan a small amount over a limited period, I get the impression that it wasn't worth his or their time!

I'd rather people be honest with you and state this without promising to call you back.

May 19, 2026
Unprompted review
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Reply from Embrace Financial Services

I’m really sorry to hear about your experience. We completely understand how frustrating this must have been, especially after providing your documents and expecting a timely follow-up.

This isn’t the level of service we aim to provide, and we apologise for the lack of communication regarding the advisor’s availability. Please be assured that all enquiries are important to us, regardless of the amount you’re looking to borrow, and your experience is not what we would expect.

Rated 5 out of 5 stars

Helpful, honest and straightforward.

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward self. He is an expert at removing obstacles and clarifying the most complex of issues. I now have secured a satisfactory deal for the next couple of years. Many thanks.

May 15, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback. We’re delighted to hear Ray provided his usual helpful and straightforward support and that he was able to secure a deal for you. We’ll be sure to pass on your thanks.

Rated 5 out of 5 stars

First time buyer

I cannot thank Lisa enough for all her advice and support. As someone stuck in the cycle of private rent I didn't think a mortgage would be an option for me. She did everything possible to find a deal that suited me and through a track record mortgage we managed to find something affordable to get me on the property ladder. She was on hand for all of my questions, of which there were many, and her knowledge and expertise were invaluable during the process. Thank you so much!

June 1, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear Lisa was able to support you every step of the way and help you secure your first home. We’ll be sure to pass on your kind words - congratulations! 🎉

Rated 5 out of 5 stars

excellent service

Nuala was very pleasant to deal with and communication was excellent. She was able to recommend a solicitor that was significantly cheaper than other quotes!

May 28, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. We’re delighted to hear Nuala was pleasant to deal with, kept communication clear, and helped you find great value.

Rated 5 out of 5 stars

Professional, Thorough, and Truly Dedicated

We cannot thank Lisa C enough for all the help and support she gave us during our mortgage process. We originally contacted her when putting in an offer on our first property. Although that purchase did not go through, we were so impressed by how thorough and helpful she was that we immediately reached out to her again when we found another property.
This time our offer was accepted, and Lisa was incredible throughout the entire process. She took so much time to carefully review our offer, explain every detail clearly, and answer every question we had, no matter how small. Her knowledge and patience gave us a lot of confidence during what can otherwise be a very stressful experience.
What stood out most was her dedication. She even worked on her day off to ensure our Agreement in Principle was updated in time for us, which genuinely made a huge difference.
Lisa was professional, responsive, supportive, and completely committed to helping us. We truly felt her service was worth every penny and would highly recommend her to anyone looking for expert mortgage advice and support.

May 26, 2026
Unprompted review
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Reply from Embrace Financial Services

We are so happy to hear about your positive experience with Lisa. It is wonderful to know that her dedication and thoroughness made such a significant difference during your mortgage process. Thank you for sharing your kind words and recommendation.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Explained everything really clearly. Thank you again!

May 15, 2026
Unprompted review
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Reply from Embrace Financial Services

We're glad you enjoyed your experience. We appreciate your kind words.

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