Embrace Financial Services Reviews 

2,194
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and friendly, ensuring that every single interaction remains pleasant and highly professional from start to finish. People note that advisors communicate promptly, explain complex financial options clearly, and provide fantastic guidance during property purchases. Consumers genuinely appreciate the stress-free journey, highlighting that team members go above and beyond to secure wonderful mortgage deals while keeping everyone fully updated. Buyers consistently mention feeling entirely reassured and supported throughout the entire process, making future recommendations an easy choice for friends and family members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, transparent, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising advisors for being... See more

Response time

People report high satisfaction with the prompt response times and consistent communication from the team.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process feels straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation. Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickl... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,194)

390 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James was great

Dealt with James and his team, he was really helpful and quick at getting back to me with updates and answers to my questions

His team were able to assist while he was away which was great

This was a bit more of a complex purchase, so thanks for your patience

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Lois helped us through our whole…

Lois helped us through our whole mortgage application process. Lois was great during this period, answering any questions we had and keeping us right along the way. She really took the pressure off us and was always on hand should we need any further assistance. Thanks Lois! Would really recommend Lois’ to anyone else going through this process.

August 12, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so happy to hear that Lois made your mortgage application process smooth and stress-free! It's wonderful to know that your questions were answered and you felt supported throughout. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Louise Burrows Great Advisor

Louise was exceptional throughout the entire process. She provided excellent advice and guidance, clearly explaining all the options available to us and helping us understand the best approach to take.

She was extremely patient and took as much time as we needed to answer all our questions and address any doubts we had. Her professionalism, knowledge and supportive approach made the whole process much easier and gave us complete confidence in our decisions.

It was a genuine pleasure to have Louise as our advisor, and we would have no hesitation in recommending her to others.

August 11, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your incredibly kind words! We are so pleased to hear that your experience was exceptional and that you felt so well-supported throughout the entire process. It's wonderful to know that Louise's guidance and clear explanations helped you feel confident in your decisions. We truly appreciate you taking the time to share your positive feedback and your recommendation.

Rated 5 out of 5 stars

Pascalie is always a pleasure to deal…

Pascalie is always a pleasure to deal with. She knows her products and particularly how to deal with more complicated applications.

August 12, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We are delighted to hear that you consistently have a positive experience. It's wonderful to know that Pascalie's product knowledge and ability to handle complex situations are appreciated.

Rated 5 out of 5 stars

Hardip has been truly amazing…

Hardip has been truly amazing throughout the process of purchasing my property. He gave me excellent advice. His communication was clear and consistent. He really put time and effort in to help me understand things when I wasn't sure. You can tell Hardip genuinely cares about people and cares about providing an excellent service.
I'm really grateful for your help Hardip. Thank you. I know anyone who works with Hardip will be in excellent hands.

August 7, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for sharing such a wonderful review. We’re delighted to hear that Hardip provided excellent advice and clear, consistent communication throughout the process of purchasing your property.

It’s great to know he took the time and effort to help you understand everything, demonstrating genuine care and a commitment to providing excellent service. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Just picked up the keys to my house…

Just picked up the keys to my house today! I could not have gotten this far without the help of Nuala Green, I tried for a few weeks to go through this process without an advisor but having Nuala's support throughout the whole process was a lifesaver! Even when there were setbacks Nuala always had a solution and I felt like I could put my full trust in her to make decisions with my best interest at heart, thank you Nuala!

August 7, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful feedback! We are so happy to hear that Nuala was able to provide such valuable support and guidance throughout your home-buying journey. We'll be sure to pass on your kind words. Congratulations on your new home!

Rated 5 out of 5 stars

Sarah was a Godsend. We would have been lost without her.

As a first time buyer (especially a mid twenties first time buyer in 2026) buying your first house can feel impossible. There are pitfalls, people looking to take advantage of your naivety and sooo much paperwork. We are so lucky to have found Embrace Financial Services's very own fairy godmother, Sarah Merriman located in the Portishead Branch.

Sarah has been helping us for approximately 4 months by working out our affordability and generating AIPs whenever we find a house that piques our interest. All thoughout the process Sarah has been patient, knowledgable, non-judgemental and has saved us from making costly mistakes.

In the world of conveyancing where you have no idea what you're doing, trust in Sarah as we have. She will go above and beyond for you and she will not let you down. Sarah made the impossible possible for us and we will always be grateful.

August 6, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We are so incredibly happy to hear about your positive experience navigating the complexities of buying your first home. It truly means a lot to us that Sarah could make such a significant process feel less daunting for you, especially as a first-time buyer in today's market. We understand that securing a home can be challenging, and we are glad that Sarah's support, patience, and knowledge were instrumental in helping you avoid potential pitfalls and achieve your goal. We are grateful for your kind words and your trust in our services.

Rated 5 out of 5 stars

Lee Dineley

Lee Dineley sorted my mortgage and critical illness cover. He kept me updated with everything. I highly recommend his services.

August 7, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so happy to hear about your positive experience with Lee. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Speedy, stress-free mortgage advice services

We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation.

Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickly every time, offered step by step help, very clearly.

He even managed to lower our monthly mortgage payment even after receiving the confirmation.

Highly recommend Graham Sowerby. We will certainly be using him again when it comes to remortgaging.

March 31, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your fantastic feedback! We're so pleased to hear about your positive experience and how quickly your mortgage was secured. It's wonderful to know that Graham's expertise and clear, step-by-step guidance made such a difference, even managing to lower your payments. We truly appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance.
I had no idea what our old cover did but now we have been upgraded to a full and better insurance for all the family we have peace of mind for each other.
Thank you for explaining it all.
Highly recommend Louise. ⭐️👏❤️

August 5, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful review! We are so pleased to hear that Louise provided such clear explanations and helped you feel confident about your life insurance. It's fantastic to know you now have peace of mind for your family. We truly appreciate your high recommendation.

Rated 5 out of 5 stars

Louise has been excellent

Louise has been excellent in arranging my cover and taking time to explain the policies on offer. I would recommend her and Embrace for your insurance needs.

August 5, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your fantastic review! We're so pleased to hear that Louise was excellent in arranging your cover and took the time to explain the policies clearly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Angela Baldwin is highly recommended

Angela Baldwin is very quick and efficient. She has helped us immensely with our mortgage application. Would highly recommend.

August 4, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so happy to hear Angela provided such quick and efficient support with your mortgage application. We appreciate your kind words!

Rated 5 out of 5 stars

Always have had great experience, Great Advisor

Always have had great experience, from my first time using embrace like 9 years ago I think before they were brought out until now I've never had any issues. luckily I've had the best advisor (Chris Why aye, man)who has seemed to of been their from the start, and has advised and sorted out my affairs a number of times over the years and I always end up with a good deal and happy when everything is sorted, Chris is a pleasure to work with. definitely recommend using Embrace for mortgage.

July 30, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so pleased to hear about your consistently great experiences with us over the years. It's wonderful to know that you've always felt well-advised and that your affairs have been sorted to your satisfaction, resulting in good deals. We truly appreciate your recommendation!

Rated 5 out of 5 stars

I am very happy to recommend

I am very happy to recommend. Thank you Andrew White for all your help!

July 29, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your recommendation and for taking the time to leave this review. We're pleased to hear Andrew White was able to help, and we appreciate your feedback.

Rated 5 out of 5 stars

First time buyers



Without Alexandra, we would not of been able to complete the process. She has helped us in every way possible and nothing has been an issue. She has kept us up to date the whole time and kept the process moving. Thank you so much Alex!

July 23, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so pleased to hear that Alexandra was able to provide such exceptional support and keep you informed every step of the way. It's wonderful to know that her assistance made such a difference in completing the process.

Rated 5 out of 5 stars

Holistic Knowledgeable Caring

Really great experience. Natasha Khan is brilliant. She answered my questions and provided tailored holistic support. I'd highly recommend to anyone looking to buy a house

July 21, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful review! We're so pleased to hear that Natasha was brilliant, answered your questions, and provided tailored, holistic support. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

First time buyer

Was a great experience, spoke with Danielle who helped with every step of the process and answered any and all questions making it all feel very straightforward and stress free.

June 4, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're delighted to hear that your experience was great and that Danielle provided excellent assistance throughout the process. It's wonderful to know that all your questions were answered, making everything feel straightforward and stress-free.

Rated 5 out of 5 stars

Simon Durose is a legendary mortgage…

Simon Durose is a legendary mortgage broker.

Helpful and attentive. Simply a professional.

July 20, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad to hear about your positive experience with Simon. We appreciate your kind words!

Rated 5 out of 5 stars

Steven Logan - I popped into Your move in Dalkeith not…

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation.
However I was referred to Danielle Knox who simply guided me through the options and took take of everything for me.. I literally cannot thank her enough for her professionalism... her genuine care for my situation... and the way she went over and above to reassure me things would work out ok especially given my vulnerable state at the time. She is absolute asset to your company and I'm so grateful to her for what she did for my daughters and I.

June 16, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for sharing your experience. We are so pleased to hear that Danielle was able to provide such professional and caring support during a difficult time. It's wonderful to know that she went above and beyond to guide you through your options and reassure you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Highly Recommend!

Could not recommend Embrace Financial services enough, specifically our financial consultant Ray Lang.
Ray helped us secure our first mortgage and was consistent in updating us through each step. He was thorough in providing us all the essential information that was needed to get us the best mortgage available. Highly recommend working with Ray if you’re looking for a professional, trusting consultant.

July 17, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for sharing your wonderful experience. We're so pleased to hear how well Ray supported you in securing your first mortgage, providing consistent updates and essential information. It's fantastic to know you found the service professional and trustworthy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look