DiscountMags.com Reviews 208

I am really satisfied with their service. I got a problem and didn't receive my magazine and when I ask for assistance they take care of it and did a great follow up until I got my answer and problem is solved.

Reference: Orders for Magazines:

I had duplicated my order (2 orders for same merchandise) and your employee cancelled one of the orders for me and got my problem fixed in just a few minutes.
Thank you so much.
Theyra Ward

I have been using Discount Magazines since 2013 for all of my magazine subscriptions. I've always received my first issues earlier than promised and all of my renewals have happened without any problems -- until now. It seems that Plane & Pilot magazine is having problems in their subscription department. So I finally got a chance to experience DiscountMags customer service. When I contacted DiscMags to report the problem they immediately contacted P&P to resolve my renewal problem. Long story short, I eventually contacted P&P myself (by waiting for 90 minutes on hold) and confirmed that the problem was with P&P, not DiscMags. P&P finally agreed to honor the renewal that was placed through DiscMags and all is good again. Through the entire process DiscMags always stayed in touch with me and offered to refund my purchase price several times. Excellent customer service :-)

Via email, I requested immediate cancellation of 2 subscriptions, which, it turns out, were not among my scrips processed by DiscountMags. As usual, their service was prompt and on-target, politely informing me of that fact and properly suggesting follow-up sleuthing measures. Would that all customer service reps were that helpful! --kg

Great service, communication and resolving issues.

There was an error in my order that DiscountMags resolved very quickly....EXCELLENT SERVICE

Excellent customer service. Even better prices and selection! LuLu S.

I was confused about when I ordered a gift subscription and requested clarification. Response to my email was within a few hours and thorough and helpful. I am very very pleased with customer service.

I requested a refund for a magazine that DiscountMags renewed automatically when my renewal expiration date actually had 2 more years to go. DiscountMags customer service was very professional and responsive to my request, and refund happened in a timely manner. I will definitely use DiscountMags for any additional magazine purchases.

Watched my subscription turn digital. I have no interest in spending any more time on the computer reading a 'magazine.' Contacted Subscription Services who canceled subscription and credited my account for a different publication. Good company. Good service.

Through the last year I've had to contact customer service a few times and I must compliment Discount Mag's customer service as top notch. Always prompt and ALWAYS helpful to the very end of solution.

Discount magazines was a terrific website to order magazines through, I had a little trouble not receiving one of my magazines that I ordered and when I contacted discount magazines they answered right away and help me the whole to get it straightened out. I recommend this site to everyone looking for magazines!!!

I wrote for help which was, as it turned out, unanswerable. My correspondent was nevertheless professional and gracious, and I came away perfectly satisfied with her non-answer. Pretty rare outcome, in my experience.

when I had an issue with the magazine, customer service was quick to resolve it.

Customer service is very responsive - definitely will do business with them again!

In December 2020, I renewed my New Yorker subscription (for two years) via DiscountMags.com and all was well for a while. The magazine came on time.

It stopped coming at the end of April (despite having 20+ months remaining on the subscription) and I've been frustrated by how long it's taking to resolve the problem. DiscountMags.com doesn't share a phone number (so you have to use the online interface) and when I did that, I got a message telling me:

"Once a request like this is submitted, it can take up to 10 business days or 14 calendar days to get a response. We will follow up with you as soon as a response has been provided for your order."

So before you consider subscribing via this service, definitely weigh the possibility of waiting for two weeks to have a subscription issue resolved, versus being able to just pick up the phone and call the New Yorker directly. It's this lack of customer service that allows them to provide magazines at a discount, apparently.

I was recently charged for a 2nd year subscription of a magazine that was never received after contacting several times they were unable to provide service and will only refund my latest charges. Do no subscribe. I feel i was scammed

It’s been 4 months since I paid for my subscription renewal and the renewal is still not showing up. I will never use DiscountMags again.

Really bad. Added to subscription to New Yorker in December and have not received anything since then. Confirmation email said "Your current subscription will be extended**:Between 02/18/2021 and 03/18/2021" and "Please allow 4-6 weeks for the renewal to be tacked on to the account." It's almost May. Excuses when we email. The COVID response is getting really old--how exactly does COVID screw up making some changes on a computer so badly?

UPDATE: About 2 1/2 weeks after this review the magazine began coming again.