Car Mats Customs Reviews 313

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's design, ease of installation, and overall appearance, noting that the mats can add a plush and beautiful touch to their car interiors. Several people found the mats to fit perfectly and were satisfied with the quality and the aesthetic they provided. The ordering process was often described as straightforward, with items delivered on schedule. However, a significant number of people were dissatisfied with the product's quality and fit, describing the materials as cheap and the mats as not custom-fitted, often sliding around or not lining up correctly. Many also reported extremely poor customer service, with issues like incorrect orders not being resolved, difficulty tracking orders, and a lack of assistance for questions or problems. The price was also a point of contention for some, who felt they paid too much for what they received, especially considering the quality and fit issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the high quality, perfect fit, and... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the high quality, precise fit, and... See more

Order

Reviewers mention ambiguous feedback about their orders. Many customers report a straightforward ordering... See more

Price

Users describe negative interactions with price, frequently expressing that products are overpriced and not... See more

Customer service

Customers consistently express dissatisfaction with customer service. Many reviewers describe the service as... See more

Based on these reviews

Rated 2 out of 5 stars

We ordered both floor mats and front seat covers for a 2021 Mustang GT. The floor mats were great but the seat covers did not accommodate the permanent shoulder belt harness. We emailed carmatscust... See more

Rated 4 out of 5 stars

Seat covers fits perfectly. Only I wish is a fabric extension where the seat piece and the back piece come together, so you don’t see the gap there. Also I wish they make covers for the two captain ch... See more

Rated 5 out of 5 stars

Hand quality stitching, looks beautiful in a Porsche and really brightens up the interior. I can't wait until the rear floor mats come in. Highly reckoned to anyone doing some serious shopping for h... See more

Rated 5 out of 5 stars

My husband found this company shortly after I purchased a new Lexus NX hybrid. We have dogs and I was looking for something that would protect the entire truck/rear area including the back of the rear... See more

Rated 5 out of 5 stars

They make an absolutely beautiful product. I gave them the make, model, and year of my car, and received floor mats which fit every contour in the floor, and around the transmission. They cover up the... See more

Rated 1 out of 5 stars

These mats suck. They slide around your floorboard, are cheap matierial, and just unfit to be car mats... Good luck sending them back. I'm currently going back and forth with some jerk who is asking m... See more

Rated 1 out of 5 stars

Don't waste your time or money! Terrible product! Terrible customer service! Restocking fee and you have to pay the international shipping in order to return them. Did not even come close to fitting... See more

Rated 1 out of 5 stars

Horrible experience. Mats are nothing impressive like made out to be online. Mats not custom to my vehicle. To return have to pay international shipping which costs more than the mats and a restock... See more

Rated 1 out of 5 stars

The worst customer service ever! No response to 12 emails, which included pictures and in detailed description of the issue. They sent the wrong mats for my vehicle and have never resolved their mi... See more

Rated 1 out of 5 stars

I ordered “custom” car mats for my vehicle and they didn’t even come close to fitting. When I contacted the company, their solution was beyond unreasonable—they demanded that I install all of th... See more

Rated 5 out of 5 stars

I had a question regarding the order for my vehicle. They answered my question quickly and updated their website so others will not have the same issue that I had. The mats arrived well before the pro... See more

Rated 1 out of 5 stars

Husband got me these as a present. Not only are they not custom they are cheap (actual price tag on item said 19.99). They don’t fit at all! The fabric is inconsistent and fades in some sections. The... See more

Rated 5 out of 5 stars

I was looking for a custom car mat for my 2023 Subaru WRX and this company showed up in my search. Their website was nice, lots of information and customer reviews with pictures. They had a nice choic... See more

Rated 1 out of 5 stars

Bought Vegan leather (cheap plastic) floor liners for my new Toyota 4Runner. What a joke! Cheap plastic and doesn’t fit. They want me to jump through hoops for them to even consider they screwed up... See more

Rated 5 out of 5 stars

My car mats arrived sooner than expected. They look great! Fit perfect! I didn't need to use the velcro fasteners. The mats form so perfectly. I just used the phalanges that are pre-attached. The ph... See more

Rated 1 out of 5 stars

I ordered a single custom car mat as a test before committing to a full order of 16. It arrived — and it does not fit my vehicle. I immediately contacted the company, provided clear photographic... See more

Rated 5 out of 5 stars

The car mats I bought are really awesome. They look and fit great. The only thing I would change is the installation video. It just needs to be more complete with audio and visual. I bought front seat... See more

Rated 5 out of 5 stars

Bought leather car floor mats from Car Mats Customs. The black with red stitching looks very good in my red and black Mazda 6, and it looks as though the cleaning process will be much easier than car... See more

Rated 5 out of 5 stars

They are absolutely beautiful perfect fit. I get several compliments as soon as someone opens the door to my car they always say where did you get those carpets so you do come highly recommended I cou... See more

Rated 5 out of 5 stars

The ordering process was straightforward, the items delivered on schedule, and the product offers an excellent value. The mats are of high quality, fit precisely, and look great!

Rated 5 out of 5 stars

Perfect fit and high quality complemented my new Genesis. The diamond stitching and red color perfectly matched my Napa leather diamond stitched interior. I couldn't be more pleased and highly recomm... See more

Rated 5 out of 5 stars

I am very impressed with the quality, delivery, and fit of these car mats. I ordered full mats for front and rear. They were easy to install, and fit my Audi A4 like a glove. Cleaning them is very... See more

Rated 5 out of 5 stars

Just received front mats and they are superior quality and look super sharp. Make the car look so clean. Just ordered a set for the rear. Customer service is outstanding too!!

Rated 5 out of 5 stars

This company’s communication is great. Reasonable shipping time too. The mats look even better than what I had expected. They fit perfectly. No regrets whatsoever.

Rated 4 out of 5 stars

Front floor mats for new Genesis G70 arrived in good shape, fit very well, look very good - match the interior design well. They are not heavy duty and may not last long, but nothing else will look t... See more

Rated 5 out of 5 stars

The mats are absolutely stunning! Great customer service received in a timely manner. They definitely do look custom for my Tesla. I highly recommend this company.

Rated 1 out of 5 stars

This company (Spirit Stream ApS) is located in Denmark and run by Karsten Kiilerich . If I could give zero stars, I would. My order arrived with the mats clearly slashed/cut right out of the pac... See more

Rated 1 out of 5 stars

Terrible!!! They sent mats that have nothing to do with the sizing of my car and then say you have to send them back and pay a 35% restocking fee. Also, try to send a large box via FedEx or UPS to De... See more

Rated 1 out of 5 stars

The mats were expensive.. For back, both passenger and driver front, and trunk it was well over 300 dollars. Package took a month to arrive. They arrived all balled up, creased like crazy. I still dec... See more

Rated 5 out of 5 stars

Love these car mats! Only problem I have is I bought "front only" (didn't get the rear mats since I wasn't sure of thequality) and I cannot buy just the rear mats. Don't be me, buy front and back! Sup... See more

Rated 1 out of 5 stars

Terrible quality material and the fit was way off. Could not even use them fit was so bad. Customer service is pathetic and since they are oversees the cost to send back is more than what they cost. S... See more

Rated 5 out of 5 stars

The seat covers fit like they were the original seat covers to the car. They were so easy to put on that I did it in the dark. I am excited every time I get into my car. The car seat covers are eleg... See more

Rated 5 out of 5 stars

2022 Porsche Macan S. Excellent quality and fitment. Shipping receiving time was good. Added super nice touch to an already beautiful interior.

Rated 2 out of 5 stars

The pictures look a hell of a lot better than the actual product. I don’t feel like going through the hassle of fighting with them so I will keep them for a year or so and then replace them. I would... See more

Rated 1 out of 5 stars

Took awhile to receive and when I got them they definitely aren't worth the $250 I paid! Front fits but clips don't line up to prevent sliding and the rear 1pc for my truck doesn't fit at all! Doesn't... See more

Rated 1 out of 5 stars

Horribly misfit of half my order. Then I could return them with shipping, duties and such for a refund. Scam artists. Buy an American company.

Rated 1 out of 5 stars

They are thieves and robbed me as well. They are misrepresenting and using false advertising tacticts to take your money and ship you a few pcs of junk that should be in the trash

Rated 1 out of 5 stars

I order a cargo mat for for my Ford Bronco Sport and they sent me one for a regular sized Bronco. Their mistake but only would refund me if I sent back their mistake which was over $100 to send bac... See more

Rated 5 out of 5 stars

Overall great experience. Love the diamond pattern floor mats for my 2013 Miata. Give the interior a vintage roadster look.

Rated 1 out of 5 stars

This company is very disreputable and should be avoided. I ordered the mats and it took many weeks more to receive them. When they arrived, it was clear they were not as adverstised. I requested my... See more

Rated 1 out of 5 stars

I had a terrible experience with Carmatscustom. The quality of the mats was extremely poor and definitely not worth the price. Within a short time, they started wearing out, so I reached out to... See more

Rated 5 out of 5 stars

Shipping was slower than expected but over all I love the way the look on my 2005 Cadillac Optiq.

Rated 1 out of 5 stars

Fit for the rear seat of an Audi S5 wasn’t even close. Entirely to big. Their response was to remove the rear seat and tuck all the excess material! That response took 7 weeks to receive.

Rated 5 out of 5 stars

I had a great experience with Car Mats. I have ordered 2 sets of car mats. The first one came in fit perfectly. I ordered a set for my husbands truck. Had a problem were they didn't fit properly.... See more

Rated 5 out of 5 stars

I am very pleased with the color and all of the models of cars this organization has. Easy to pick colors and models

Rated 1 out of 5 stars

Warning: Do Not Buy from Car Mats Customs! I ordered custom car mats for my 2026 Honda Ridgeline from this company on December 11, 2025. They arrived on January 7, 2026, but were not custom-fitte... See more

Rated 1 out of 5 stars

Poor quality poor fit poor customer service Can not track the order. DO NOT PURCHASE FROM THIS COMPANY. The Denmark site is a scam, they are cheap products from China. It costs a fortune if you try... See more

Rated 5 out of 5 stars

We got ours for a 2022 Jeep Gladiator. They were very nicely put-together, but quality materials and very easy to install!

Rated 1 out of 5 stars

Mats don't fit. Not even close. In order to get a refund you have to send them to Denmark on your dime, including customs and VAT taxes, which will cost you at least half of what you paid.

Rated 1 out of 5 stars

Terrible place to do business with. First of all the mats are extremely cheap. Very thin and usually don't fit very well. There is no customer service, they just ignore you so good luck. I would neve... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Equipment Accessories Store

Written by the company

Waterproof And Stain Resistant For Supreme Protection In All Weather Conditions. Car Mats Customs, 95% coverage luxury car floor mats, made to order for over +1000 vehicles. Free Worldwide Shipping. 100% Customer Guarantee. Order Now. 30 Days Money Back.


Contact info

3.1

Average

TrustScore 3 out of 5

313 reviews

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Rated 1 out of 5 stars

Scam

I ordered mats but it is too big so I returned the merchandise. They are not giving my money back. I spent so much for shipping because the company won’t pay for it. My good advice DO NOT BUY FROM THIS COMPANY IN DENMARK.

December 28, 2023
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. DO NOT BUY I wish I had seen these reviews before getting scammed by this company too. Car mats low quality, a terrrible fit, and a nightmare to deal with. The charges a restocking fee of 35%😕 AND you pay for shipping. The business of retail is that not everyone is going to like your product..dont take offense to it.

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I had seen these reviews before…

I wish I had seen these reviews before getting scammed by this company too. Car mats did not fit and I had to pay lots of money to return them to Denmark. Now the company wants a restocking fee of 35%😕. Why should I pay for restock when their product didn’t fit. Also since their product was faulty I should not pay to ship it back at $78

January 10, 2024
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Rated 1 out of 5 stars

If I could leave a negative score I…

If I could leave a negative score I would make it negative 5 out of 5 . They promised a perfect fit and when it arrived ( 10 weeks later) it was way to big, the cutouts are all wrong and it was obvious that it was not made for a 2023 Ford transit custom. Customer service non existent. They just lie and lie until they wear you out. Luckily I paid through PayPal so PayPal's problem now. KEEP AWAY possible SCAMMERS

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

After 60 days

After 60 days, my carmats have still not arrived. After reading these reviews, I may be lucky- because I could do a chargeback on my credit card for not receiving the product, which sounds like an easier resolution than an attempt to return what is apparently a subpar product.

December 30, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!!!!

DO NOT BUY FROM THEM!!!!!! Sizing is atrocious and poor quality. Customer service is worst than an AI Bot.

Packaging appears to be from a market store China with no labels and proper attachments. It came with Chinese postal stamps???!!!

They would not attend to their guarantee fittings as advertised and refund process is a scam albeit showing them the photos then sending the items back to Denmark.

December 27, 2023
Unprompted review
Rated 1 out of 5 stars

The Car Mats are a SCAM

The Mats they sent were not sized as the information I provided to them as the make, model and year of the car. This is the information they request.The mats were to big, not leather but pleather and one had a punctured hole. I returned the mats at my expense which cost me $80+. I asked for a return label in which I was told they don't provide I must return at my own expense. I asked for a full refund in which they replied there would be a tax and restocking fee. The mats had a California address from where they were shipped but I was told to ship the Mats back to Denmark in which I did and I haven't heard from Carmats If the items were received or not. I would advise anyone to not order from this company. Remember you are paying with American dollars converting to Denmark Danish Krone is about 6 to 7 in Denmark. Anyone that gives a good review either work for the company or lives in Demmark. Those perfect reviews are scam and this company is a scam. I lost my money and the mats, don't be fooled by the pictures shown because honestly that's what got me to order. Custom Carmats is a scam. Don't order from them. I wish I had seen the reviews before I lost my money. And the contact person I tried to negotiate with was my name of August who later contacted me to list the fees I will be charged for returning these mats. Don't be fooled by the pictures please.

December 10, 2023
Unprompted review
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Rated 1 out of 5 stars

This company is a ripoff

This company is a ripoff. I order mats for my 2017 Lotus Evora 400, which their website says it has. The mats did not fit. I sent them videos showing how the mats did not fit, yet they want me to pay for the return postage, pay the duties and fees since it would have to be mailed out of the US, and they want to charge me 35% for restocking fees. How do you charge people restocking fees when you send them mats that don't fit your car?! Absolute scam!

December 23, 2023
Unprompted review
Rated 1 out of 5 stars

I regretted having purchased my car…

I regretted having purchased my car mats from Carmatsculture! So disappointed with their service. I wouldn't recommend them at all! Delivery time is the worst, my order took longer that 2 months! Wrong order as they didn't have the correct measurements car mats for my model as per their advertisement. So, their advertisement is false.
Communication email is a waste of time as they delay it to gain time in their favor. They have 100 days return policies and they refuse to apply ot if you ask for a refund. I asked twice for a refund and they didn't want to proceed so don't expect to get refunded if you get the wrong order.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

Same as everyone on here

Same as everyone on here. It took 3 weeks to get the mats and they don’t fit. Slow to get back to me and I’m seeing from other reviews there probably won’t be a resolution

December 8, 2023
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam. They sent me a few pieces of plastic that did not fit together at all. I contacted them, and they asked for pictures, which I sent them. They said they needed more pictures, so I sent them. It was a painful 3 months back and forth to know result. I tried to send it back, but the cost to ship it back was half the price as the company is located in Denmark. Then they charge a restocking fee. Such a scam. Not worth it. I'm so angry.

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

How to get them black listed ?

Hi, unfortunately I got sold by the "Denmark" marketing. Horrendously poor quality.

How do we all shut them down ? They advertise on Google, they advertise on YouTube, is there someone on here that has done a petition to get them black listed by YouTube and Google ?

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Wish I found this site before my…

Wish I found this site before my experience. PLEASE PLEASE PLEASE do not be fooled by their 238 5 star ratings on their website. This company has ZERO integrity or pride in their product.

Long story short, I ordered mats for my new Navigator to protect the back from my dogs and they sent me mats that were not cut correctly, missing inserts or not aligned to the vehicle. The quality is misleading. he mats are quite cheaply made, but you get what you pay for. At any rate, I sent pictures and explained the issue asking for a correction. It took them 3 weeks and several emails and they still would not solve. I finally said I will return the mats for a refund. I was told I would be charged a 35% restocking fee. At that point, I told them to keep the money and I was done with them. Inexpensive lesson. Stay FAR FAR FAR away from this company.

October 9, 2023
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Rated 1 out of 5 stars

Same as previous reviews

Same as previous reviews. Received junk which didn’t come close to fitting my Jeep. They asked for pictures which I sent then asked for more time for their designers to produce one to fit. Well it’s been over six months and no communication. AVOID THIS COMPANY

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

Everything was wrong

Everything was wrong. The mats did not cover my vehicle as described that the company has refused to fix or refund. A scam. If I could give a "0" rating, I would. Do not buy from here.

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

Mats came severely creased and…

Mats came severely creased and wrinkled!! Talk to support and tried to get out crease with warm water, iron, heat etc...nothing worked and they look terrible!!! Asked for refund. They said crease was normal from shipping and wanted me to leave outside in sun for 2 weeks!?@##$.

July 27, 2023
Unprompted review

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