Capterra Reviews 1,074

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

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Rated 1 out of 5 stars

Capterra will pay a few times, then flag your reviews as "Unfortunately, your recent review(s) failed to comply with one or more of our published Reviews Guidelines." This is a scam, don't waste your... See more

Company replied

Rated 5 out of 5 stars

With so many Learning Management Systems on the market and having purchased and tried 5 of the top 10 LMS's on the market I was getting very frustrated as this was delaying our grand opening of our ne... See more

Company replied

Rated 5 out of 5 stars

Capterra made the process incredibly easy! They quickly identified two great options for what I needed and even reached out to both companies on my behalf to schedule demos. Within just a few hours of... See more

Company replied

Rated 5 out of 5 stars

Spoke with Noah during where he made sure to take note of our businesses needs and left/right limits to make the best suggestions. Ensured I knew what the next steps were of getting contacted by our a... See more

Company replied

Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Capterra connects people to the right technology. Compare software, read and leave reviews, and access objective insights that empower business growth. Visit www.capterrra.com for more information.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud!!!!Everyone beware

Everyone beware, this company is completely bogus and runs on manipulation and deceit of the users, as well as companies and reviewers. First they bombard you with emails how you must write an honest review and they will pay you "$10-15." So you go OK I know that software really well and you take 15 minutes of your life to write an honest review. They publish it, and then they give you the run around for weeks and tell you oooopsss that review didn't qualify for an incentive because you didn't click on the email, but you did and you even saved the email. And that happened to me on 4 reviews! Capterra's business practices are cunning and illegal, not only do they lie to the regular folks who write reviews and receive nothing in terms of the promised incentive, they also only pick positive reviews so don't believe any of the published product reviews on their site ! This is a total sham! Stay away! Save your time and peace of mind!

July 14, 2023
Unprompted review
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Reply from Capterra

Thank you for alerting us to your recent review submission experience. Only published reviews that pass our QA process and which are part of an incentive campaign and utilize the links provided (https://review.capterra.com/about-reviews-journey) are eligible for gift cards. Please review our guidelines and FAQs (https://www.capterra.com/reviews/faqs-reviewers) and if you still have concerns please contact reviews@capterra.com.

Rated 5 out of 5 stars

Capterra is an amazing platform

"Capterra is an amazing platform! It helped me find the perfect software solution for my business. The user reviews and detailed comparisons made the decision-making process easy. Thank you, Capterra, for your excellent service!"

July 9, 2022
Unprompted review
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Reply from Capterra

Thank you for your feedback

Rated 5 out of 5 stars

Capterra is an excellent platform

Capterra is an excellent platform for software reviews, providing insightful and reliable information from users, making it a trusted resource for finding the right software solutions.

July 7, 2023
Unprompted review
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Reply from Capterra

Thank you for your feedback

Rated 5 out of 5 stars

software reviews?.. Capterra got you covered!

I've been using capterra for a while now... and i must say that is a great place to search for software reviews, because we all contribute to make writing the reviews and we are rewarded for that!. So it's a win-win.

June 20, 2023
Unprompted review
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Reply from Capterra

Thank you for your feedback

Rated 5 out of 5 stars

Super useful and convenient review platform

Capterra has been absolutely great to use from the very beginning. I absolutely love their review platform and how easy that they make it to find good software for you to use.

July 6, 2023
Unprompted review
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Reply from Capterra

Thank you for your feedback

Rated 1 out of 5 stars

Capterra Reviews Not worth the bandwidth

Suggested software based on a Capterra Review which I assumed to be reasonable, or at the very least verified, which it clearly was NOT. To my chagrin it would appear the that review was posted without validation or any sort of scrutiny for accuracy. Given that the alleged poster provided the review at the request of Capterra(according to Capterra) I find it disappointing and frustrating that no one noticed the fact that it was made BEFORE QBO Advanced was even available to Canadian businesses.... and not by a couple of months or weeks..... This review was posted by a Canadian user, from a Canadian company utilizing QBO Advanced 6 years ago which is simply impossible given that the Advanced QBO option only became available in Canada in Early 2022. As in AT LEAST 4 years AFTER the review was posted.
Shame on you Capterra. You are NOT a reliable source of information. Period!
This review of Capterra and it's reviews will be posted on multiple online sources.

July 6, 2023
Unprompted review
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Reply from Capterra

Thank you for your feedback. Capterra takes the integrity of our reviews program very seriously and would like the opportunity to examine the review in question. Please provide a link to the review to our team at reviews@capterra.com

Rated 3 out of 5 stars

Negative experience with the product review process

We've had a negative experience with Capterra's review system for our solution, which has since been resolved.
We received a false review on our platform (most likely from someone who had confused our product name with a product with a similar name), which Capterra refused to remove even though we provided evidence that the review was not related to our product. They have since rectified the issue but it took a number of months to get resolved.

June 11, 2023
Unprompted review
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Reply from Capterra

Thank you for alerting us to your recent experience with our reviews program. We'd like the opportunity to look into this again. If you could please email info@capterra.com with the relevant information, we can escalate this to a manager on the reviews team.

Rated 1 out of 5 stars

A spam factory, NOT a review site.

Capterra isn't a review site - they're simply spammers that charge companies huge amounts of money to spam the living daylights out of their customers for reviews. On top of this, they promise "rewards" in the form of Amazon Gift Cards each time they email you - but the rewards never come.

Contacting customer service always results in some excuse about the reward not being eligible, despite the VOLUMINOUS amount of emails they sent stating that it was.

The site is NOT a trustworthy source of information. It's all reviews that companies paid for, and Capterra defrauded end-users to get.

UPDATE: Capterra has responded with their typical canned response. They seem to be oblivious of the fact that THEY emailed me and OFFERED me to make a review in exchange for a gift card and then claimed they NEVER emailed me and there was no reward. They are seriously a terrible, fraudulent organization.

June 11, 2023
Unprompted review
Capterra logo

Reply from Capterra

Thank you for alerting us to your recent review submission experience. Only published reviews that pass our QA process and which are part of an incentive campaign (https://review.capterra.com/about-reviews-journey) are eligible for gift cards. Please review our guidelines and FAQs (https://www.capterra.com/reviews/faqs-reviewers) and if you still have concerns please contact reviews@capterra.com.
We have notified the Reviews team that you wish to be opted out of receiving emails; if you receive another one prior to the team being able to remove you, please use the "Unsubscribe" link at the bottom of the email.

Rated 2 out of 5 stars

Not providing the rewards for all reviews

Not providing the rewards for all the reviews.
just ignoring without any resons.

November 10, 2022
Unprompted review
Capterra logo

Reply from Capterra

Thank you for alerting us to your recent review submission experience. Only published reviews that pass our QA process and which are part of an incentive campaign (https://review.capterra.com/about-reviews-journey) are eligible for gift cards. Turnaround time varies depending on current volume and can take up to three weeks. Please review our guidelines and FAQs (https://www.capterra.com/reviews/faqs-reviewers) and if you still have concerns please contact reviews@capterra.com.

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