Barnard Marcus Reviews 

522
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many people reported a non-existent or poor level of customer service, often struggling with a lack of communication, unreturned calls, and unanswered emails. Reviewers frequently described staff as unprofessional, rude, or unhelpful, with some experiencing obnoxious behavior. Additionally, several customers felt pressured into using specific services or found the information provided to be unclear or incomplete, leading to concerns about conditional selling. Conversely, some people were satisfied, particularly highlighting the professionalism and dedication of specific staff. These customers praised agents for being supportive, reassuring, and providing excellent communication and personal touches throughout their selling or renting process, leading to smooth and efficient transactions.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising specific individuals for their... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction, praising... See more

Customer communications

Customers consistently express dissatisfaction with contact and communication, reporting a lack of follow-up... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the helpfulness and... See more

Location

Reviewers mention ambiguous feedback about location, with some customers referencing specific branches like... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and... See more

Rated 1 out of 5 stars

The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.... See more

Rated 1 out of 5 stars

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you requi... See more

Rated 1 out of 5 stars

Avoid Booked a valuation online Email confirmation received Arranged keys Waited in Got a call Saying no one is available. Then a call saying sorry head office doesn’t pass on b... See more


Company details

  1. Real Estate Agents

Written by the company

Buy, Sell or Rent your home in London with Barnard Marcus. Part of Sequence, award-winning national estate agency selling thousands of properties across the UK.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(522)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sabira at Barnard Marcus is a star!

Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey.
Thanks Sabira
Keep up your good work
Sadaf

January 28, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Conditional selling of mortgages

This company forces you to use their mortgage brokers service no matter what! More often than not they cant beat the deal you have and if you disagree with them they force you out!
Please make sure you report them to trading standards as they have been getting away with it for years and enough is enough. I worked for them and could not believe what I experienced. I am in the process of speaking with Trading Standards and hopefully it looks like they are going to be investigated again. If we keep doing it eventually they will be fined or worse told to cease trading now that would be great!!

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Rude And Unpleasant

Spoke to Danny in Thornton Heath office to arrange to view a property for sale. He was rude and unpleasant from the get go. It was obvious to me that he has an attitude problem and his manner was rude and abrupt throughout the conversation.

He offered an 11am viewing on Saturday and I politely asked him if he could make it a bit later and his response was to hang up on me! How rude! I phoned back and reluctantly accepted 11am but he continued to be rude and unpleasant. My partner attended the viewing(I was held up) and Danny was rude and unpleasant to her as well! Where do they get these people from?!

I have had problems with Barnard Marcus,Thornton Heath before. The staff are rude and unpleasant and I would advise you to avoid this agent.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Have not assisting me to get my deposit

Have not assisting me to get my deposit (SUTTON BRANCH near the Sutton Station)

They have not assisting me to get my deposit released by the landlord and No comment from the landlord as to any issues till to now and only ask me to wait. But my lease agreement ended since 27 February 2024. Even I enquire to them, but they suggested that I raise a dispute and still no any response.
I appeal to all landlords not to place listings in this house as much as possible, so as not to cause more trouble for tenants.

April 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very enjoyable experience

Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Archana has been really amazing

Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)

March 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service from Priya and the…

Excellent service from Priya and the team. She was efficient and supportive, and able to give me all the advice and guidance to get started on my first rental property. She and her team found really suitable tenants on record time. Thank you so much.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience .

I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.
I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.

February 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

They understand what is important to you

This branch has friendly also professional staff, that from day one were very helpful when I contacted them. My agent was Millie and she is a diamond. She listened to what I wanted, explained the process through to completion, also provided me with options to help me make an informed decision. I cannot thank her enough. So I am extremely happy to recommend this company, especially the staff at this branch, who I found to be knowledgeable, polite and prepared to go that extra mile.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready.

My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient).

Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did.

Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Barnard Marcus Streatham

I recently let my property through Barnard Marcus in Streatham. Bernardo and the team, have been simply super helpful. I would highly recommend them!

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

The agent i spoke too had already…

The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!
From the very start to end i felt supported and confident leaving the responsability with them.

Highly recommend for an efficient and thorough service!

February 8, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lack of respect with tenant

I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Barnard Marcus Ealing sold my flat when it was difficult to sell flats in London. Kelly was excellent and moved things on when they got stuck and needed a nudge! Imogen was also very helpful, and charming. I would highly recommend them!

January 31, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look