Tickets.lt Reviews 205

Reply from Tickets.lt

May 25, 2026

Dear Domantė Purtokaitė,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.

We have carefully reviewed your booking and the information provided in your review. Our payment system may apply different promotional conditions depending on the selected payment method and the offers available at the time of purchase, which can affect the final amount displayed during the booking process.

Nevertheless, after an additional review of your case, we have decided to refund the difference in question to your original method of payment. Please note that the refund may take several business days to appear in your account, depending on your bank’s processing times.

We sincerely appreciate your feedback and the opportunity to resolve this matter. If you feel that your concern has now been addressed, we would be very grateful if you could consider updating your review and rating.

Reply from Tickets.lt

Updated May 18, 2026

Dear John Kaif,

We are truly sorry to hear that your experience with our service left you with such a negative impression.

We would genuinely like the opportunity to investigate your case in detail and provide you with a proper explanation regarding the Flexible Ticket service and the refund request you mentioned.

In order for us to identify your booking and carefully review all communication and case details, we kindly ask you to provide:

your booking number;
the phone number used during the booking process;
and the email address associated with the reservation.

As soon as we receive this information, we will thoroughly investigate the situation and get back to you with detailed clarification regarding your case.

We look forward to your reply so that we can assist you further.

UPD 18/05

Dear John Kaif,

Thank you for providing your identification details.

We have already forwarded your urgent request to the relevant department to process your refund request.

Please expect updates and additional information as soon as possible.

Reply from Tickets.lt

May 14, 2026

Dear Dovydas Gelmanas,

First of all, we would like to sincerely apologize for the stress, frustration, and inconvenience this situation has caused you. We completely understand how important this trip was for you and how disappointing and exhausting this experience must have been, especially considering the limited timeframe provided by the airline for the available options.

We have carefully reviewed the information regarding your booking and would like to inform you that the refund process has already been successfully completed in our system.

Please kindly note that, depending on the bank or payment provider, the final processing of the transaction and the actual crediting of the funds may sometimes take several additional business days. In order to assist you further, we have also sent you the refund transaction reference number by email, which you may use to verify the current refund status directly with your bank.

We sincerely regret the negative impression created during the handling of your case and apologize for all the inconvenience and uncertainty you experienced throughout the process. At the same time, we truly appreciate your patience and the time you took to share your feedback with us.

Once the funds are successfully received in your account, we would also be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.

Reply from Tickets.lt

May 5, 2026

Dear Tautvydas Turskis,

Thank you very much for taking the time to share such a detailed review of your experience. We truly appreciate your feedback, as it helps us better understand where we can improve and how we can serve our customers more effectively.

First of all, we would like to sincerely apologize that your experience with our service did not meet your expectations. We genuinely understand how stressful and frustrating such a situation can be, especially when it concerns important travel plans. Please be assured that your case is very important to us.

We have carefully reviewed all the details related to your booking and can see the full history of the situation. We are truly sorry that the process caused you delays, uncertainty, and inconvenience. Unfortunately, due to the current global situation, including external events affecting air travel, flight cancellations have become more frequent, and in some cases even alternative options may also be impacted or cancelled.

We can see that several alternative options were offered to you, and our team was actively working on arranging them. However, as a travel agency, we are required to follow specific procedures and coordinate with airline systems, which involves multiple technical confirmations and approvals. While we always strive to act as quickly as possible, these processes can sometimes take longer than expected, especially in complex situations involving repeated schedule changes.

Regarding the communication, we sincerely regret that it felt unclear or lacking urgency from your perspective. This is certainly not the level of service we aim to provide, and we understand how important timely and transparent updates are, particularly when departure time is approaching.

We also note that your final request was closed while our team was still working on it, as changes were made directly with the airline. While we completely understand your decision to act quickly in such a time-sensitive situation, direct modifications can unfortunately limit our ability to continue managing the booking on your behalf within the agency system.

We deeply regret that this situation resulted in additional stress for you and affected your overall travel experience. Please know that our team was doing everything within our scope to secure suitable alternatives, and we are truly sorry that the outcome did not meet your expectations.

Your feedback is extremely valuable to us, and we will definitely take all your comments into serious consideration to improve our processes, communication, and response times in the future.

Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this to our attention.

Reply from Tickets.lt

Apr 17, 2026

Dear Bronius Jazbutis,

We would like to inform you that your ticket was issued within 20 minutes, and we have not received any prior inquiries or complaints from your side regarding this booking.

To better understand your concern and properly review the situation, we would appreciate it if you could provide more detailed information about the issue you experienced. This will allow us to carefully investigate the case and identify any areas where our service may be improved.

Your feedback is very important to us, as it helps us continuously enhance the quality of our services and ensure a better experience for our customers in the future.

We look forward to your clarification.

Reply from Tickets.lt

Updated Apr 10, 2026

Dear Vaiva,

Thank you for your feedback and for sharing your experience with us.

We would like to clarify that the amount charged for changes to travel dates or route is calculated strictly in accordance with the airline’s fare rules. Unfortunately, we are not able to depart from these rules, as we are required to process such requests only under the conditions established by the airline for the specific fare purchased.

At the same time, we would like to note that we provide customers with the possibility to review the fare rules before completing payment, so that they can understand in advance what conditions will apply in case changes or unforeseen circumstances arise.

We understand your point of view and are sorry that, in your case, the available conditions were not more flexible. We appreciate you taking the time to share this with us.

Reply from Tickets.lt

Apr 8, 2026

Dear Nick Walker,

Thank you for your feedback.

We understand how important this situation is for you, and we carefully reviewed the case once again. Our technical department checked the booking process step by step, and no error was identified on our side.

We have also sent a confirmation to the purchaser’s email address from our technical department showing that the tickets were selected for July 19.

In addition, we can see in the system that a request for a date/route change was submitted for the booking. However, the invoice for the requested changes was not paid within the required time limit, and for this reason the request was closed automatically.

If changes are still required, a new request can be submitted and it will be reviewed as quickly as possible. If a refund is preferred, a corresponding refund request may also be submitted through the personal account on our website so that the applicable refund conditions can be checked.

Reply from Tickets.lt

Updated Apr 3, 2026

Dear Customer,

To identify your reservation and check the situation in detail, please provide your booking number or the purchaser’s email address used for the reservation.

Once we receive this information, we will review your case carefully and do our best to assist you.

Reply from Tickets.lt

Mar 11, 2026

Dear Customer,

Thank you for sharing your feedback with us. We are sincerely sorry to hear that your experience was affected by difficulties in reaching our support team and by the level of communication you received.

We understand how frustrating it can be to spend a long time waiting on the phone, especially when you need prompt and clear assistance. We also regret that the information available in the app and the communication provided did not meet your expectations.

At the same time, as we can see, you were able to receive information from our specialists promptly by email. We are glad that this communication channel helped provide you with the necessary updates. Regarding the other communication channels you mentioned, we will review them carefully and work on improving both availability and the quality of support provided.

Your feedback is very important to us, as it helps us identify areas where we need to improve our service and communication standards.

Reply from Tickets.lt

Mar 6, 2026

Dear Martynas,

Thank you for your feedback.

We are glad to know that the booking process went smoothly for you and that your ticket was issued promptly. It is also good to hear that you found the offer competitive compared to booking directly with the airline.

We appreciate your trust and hope your upcoming trip goes smoothly as well.

Reply from Tickets.lt

Mar 4, 2026

Dear Customer,

To locate your case and review the communication and refund decision in detail, please share your booking number or the purchaser’s email address used for the reservation. Once we have these details, we will check the status of both segments, the airline cancellation records, and the refund/chargeback history, and we will provide you with a clear explanation.

Reply from Tickets.lt

Mar 4, 2026

Dear Ms. Grabliauskienė,

Thank you for your review. We are sorry to hear that your experience led to this impression, and we would like to clarify how flight date changes work.

A “date change” is not always a simple edit to the original ticket. Depending on the airline’s fare rules and the availability at the time of the request, the change may require reissuing the ticket. In such cases, the total cost is calculated based on the airline’s current fare for the new date and any applicable airline change conditions. This can result in a higher amount than the original purchase price, especially close to departure or when lower fare classes are no longer available.

In your case, when you submitted the change request, we calculated the change according to the available airline fares and issued an additional payment request for your booking. You reviewed the amount, confirmed it, and completed the payment. This means the change was processed only after your explicit agreement with the stated cost. On our side, the change was completed and an updated itinerary receipt was issued to you.

Regarding a refund of the original ticket amount: in this scenario it is not possible to refund the “old” ticket separately, because the additional payment represents the fare difference and conditions required by the airline to complete the change. However, if you would like, you may still submit a refund request, and it will be reviewed strictly according to the original ticket’s fare rules.

We understand how confusing this can be, and we regret that it did not meet your expectations. If the change has been successfully completed and your updated itinerary is correct, we would appreciate it if you could consider updating your review to reflect the outcome.

Reply from Tickets.lt

Mar 4, 2026

Dear Gediminas Pocius,

Thank you for sharing your experience. We are truly sorry for the stress and uncertainty this situation caused, especially so close to your departure.

Unfortunately, at the moment we attempted to issue your tickets, we did not receive confirmation from the airline that seats were still available for the selected flight. In such cases, we are unable to finalize ticket issuance, and for this reason your booking had to be cancelled.

Regarding the payment: the funds were not captured by us. They were only temporarily blocked by your bank to verify your card’s availability and payment capability. As soon as it became clear that we could not issue the tickets, we released (unblocked) the amount on the same day. In most cases, the funds should already be visible on your account, but the exact timing depends on your bank’s processing rules.

If you still do not see the amount returned, we kindly recommend contacting your bank’s support team to confirm the status of the transaction. We have also emailed you a supporting document that you can provide to the bank so they can locate the transaction and advise you faster.

We sincerely apologize again for the inconvenience. If your issue is now resolved and the funds have been released back to your account, we would greatly appreciate it if you could update your review and rating accordingly. This helps other customers understand the final outcome and is very important to us.

Reply from Tickets.lt

Feb 11, 2026

Dear Elmina Brazauskaitė,

Thank you so much for your kind words! We’re really glad to hear that Kate Miller helped you quickly and provided high-quality support. We’ll be sure to pass your feedback on to her — it will mean a lot. 🫶🏻

Reply from Tickets.lt

Jan 14, 2026

Dear Gianluca Musso,

Thank you for your feedback. We are truly sorry to hear about the difficulties you faced during check-in and the inconvenience this caused at the airport. We understand how stressful it is to arrive early to avoid issues and still end up paying a fee — this is not the experience we want for our customers.

To investigate this properly and check the details linked to your reservation (including the email address shown during check-in), please share your booking number or the purchaser’s email address used for the order. Once we have it, we will review the case and come back to you with a clear explanation and next steps.

Reply from Tickets.lt

Jan 14, 2026

Dear Renata Tamosiunaite,

Thank you for your review and for rating us 4 out of 5. We truly appreciate you taking the time to share what didn’t work smoothly.

We are sorry that you couldn’t add luggage immediately after booking and that the option appeared only later during check-in. We understand how inconvenient this is — most travelers prefer to finalize all extras upfront to avoid last-minute steps and uncertainty.

In many cases, baggage availability and timing depend on the airline’s rules and how/when they release ancillary services for a specific fare and booking. That said, we agree that the process should be as clear and seamless as possible. Your feedback has been forwarded to our team so we can review how baggage options are displayed and whether we can make this clearer earlier in the booking flow.

Thank you again for choosing our service. We hope your next booking will be fully smooth and deserve the full 5 stars.

Reply from Tickets.lt

Dec 28, 2025

Dear Linas,

Thank you for your positive feedback. We are glad to hear that you found our service fast, simple, and easy to use.

We truly appreciate your support and look forward to assisting you again in the future.

Reply from Tickets.lt

Dec 5, 2025

Dear Ramesh Gurung,

Thank you sincerely for your kind feedback!
We’re delighted to hear that you have booked with Tickets.lt several times and that each experience has been positive for you.

Your trust truly means a lot to us.
We look forward to assisting you again with your future travel plans!

Reply from Tickets.lt

Updated Nov 28, 2025

Dear Tadas,

We’re glad that our website helped you find a great flight option at a better price.
If you ever need assistance with your next booking, we’ll be happy to help you again.

Reply from Tickets.lt

Nov 14, 2025

Dear, Akbar.

Sorry to hear about this situation — I’ve checked your booking and can confirm that your ticket was correctly issued on our side. Could you please clarify what exactly happened at the airport?

If you have any details or screenshots, feel free to send them to us at info@tickets.lt — we’ll look into it right away and help you resolve the issue.