I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it. I wrote a message to Customer Support and got nice and qucik... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was ready to throw these guys under…
I was ready to throw these guys under the bus because the ticket price was suspiciously lower than everywhere else and it took from evening until the next day late morning to confirm (by which time the flight price had gone up and I was stressing).
My plan was to select no luggage and hopefully be able to log in and manage my booking on the airline since I had points to use for that.
Amazingly they somehow booked my flight late morning at the advertised price.
Also I was able to log on with PNR + my last name to add the baggage with points… but to my surprise cabin baggage and checked luggage was already added to the booking (despite not selecting it, and it costing extra). Making the final price even more surprising…! It was half the price of booking with the airline!
May 4, 2026
Unprompted review
Reply from Kissandfly.com
Dear Dominic,
Thank you very much for taking the time to share such a detailed review of your experience with us.
We completely understand your initial concerns, especially when seeing a price significantly lower than other offers available online. We know that waiting for a booking confirmation can sometimes feel stressful, particularly when flight prices are changing quickly, so we truly appreciate your patience during the ticket issuance process.
We are very happy to hear that your booking was successfully confirmed at the advertised fare and that you were also able to access your reservation directly with the airline without any issues.
It is especially wonderful to know that the included baggage came as a pleasant surprise and added even more value to your booking experience. We always aim to provide our customers with the best possible travel options and competitive pricing whenever available.
Your feedback means a lot to us, and we are truly grateful for your trust and for giving our service a chance. Reviews like yours motivate our team to continue working hard to provide convenient and affordable travel solutions.
We hope to assist you again with your future trips and wish you many wonderful journeys ahead!
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I had a great experience booking my…
I had a great experience booking my tickets with Kissandfly.com. The process was very easy, fast and straightforward from start to finish. I didn’t encounter any problems or challenges during the booking and their response time was also very good. Everything went smoothly and I’m happy with the service provided. I would definitely recommend them to anyone looking for a convenient and reliable booking experience.
April 30, 2026
Reply from Kissandfly.com
Dear Esther Zulu,
Thank you for sharing your feedback.
We are very glad to know that your booking experience with Kissandfly.com was easy, fast, and straightforward. It is also great to hear that everything went smoothly and that our response time met your expectations.
We truly appreciate your recommendation and your trust in our service. We will be happy to assist you again in the future.
No complaints
I had a family emergency, and booked with Kiss&Fly hastily. The purchase was made in Brazil, keep in mind.
Everything went smoothly. I simply have no complaints, as there was no need for cancellation or refunds.
Thanks, Kiss&Fly
May 3, 2026
Unprompted review
Reply from Kissandfly.com
Dear Mateus Batalha,
Thank you for sharing your feedback.
We are glad to know that, despite the urgent circumstances, your booking process went smoothly and everything was handled without any issues.
We truly appreciate your trust in Kiss&Fly and will be happy to assist you again whenever needed.
Helpful assistance!
April 30, 2026
Unprompted review
Reply from Kissandfly.com
Dear Aizen,
Thank you for your kind feedback.
We are very pleased to hear that you found our assistance helpful. Providing clear and reliable support is always our priority, and your words are truly appreciated.
Thank you for choosing us while planning your trip. We hope to assist you again in the future.
I bought a flight from Philadelphia to…
I got my confirmation in less than 48 hours and cheap too.
I bought a flight from Philadelphia to Florida and I didn’t get the confirmation so I came to read the reviews and after that I was really afraid. Then I called kissandfly and Sofia answered the phone and told me that I had to wait for 24 hours at least. I waited and wrote to kissandfly and thanks God at midnight I got the message with the confirmation. Sofia was very kind too.
April 26, 2026
Unprompted review
Reply from Kissandfly.com
Dear Juan Frías Ministries,
Thank you for taking the time to share your experience with us.
We are very glad that your reservation was successfully confirmed and that you received your flight details shortly afterward.
It is also great to hear that Sofia was able to assist you and provide reassurance during the waiting time. We will be happy to share your kind feedback with her, as it means a lot to our team.
Thank you for your patience and for choosing our service for your trip. We truly appreciate your trust and hope to assist you again with your future travels.
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extra fee charged for Visa debit card payment
At payment, kissandfly charged a fee for paying with Visacard. The price indicated when choosing kissandfly was valid only if payment is made with Visa Credit card (not Visa simple debit). Should I had known it eartlier, I would have selected another ticket seller.
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Csaba,
We’re sorry to hear about your experience and understand how frustrating this must have been.
We would like to review this situation in detail and clarify how the fee was applied. To proceed, could you please provide your booking number?
Once we receive it, we’ll check everything carefully and get back to you with a detailed explanation.
Thank you in advance for your cooperation.
UPD 01/05
Dear Csaba,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience and any confusion caused during the payment process.
We would like to kindly clarify that our payment system may apply different conditions depending on the selected payment method. In some cases, certain payment options may include discounts, which can result in a difference in the final total amount. These variations depend on the payment provider’s terms and the specific conditions applied at the time of purchase.
We fully understand that this situation may have been unexpected, and we are truly sorry for any frustration it may have caused you.
After carefully reviewing your case, we have decided to issue a refund in the amount of 8.76 EUR to your original payment method. Please note that the refund has already been processed and returned to your account.
We would be very grateful if you could take a moment to review your experience with us and consider updating your feedback, if your issue has now been fully resolved. Your opinion is very important to us and helps us continue improving our service.
If you need any further assistance, please do not hesitate to contact us — we are always here to help.
So fast and knowing what Hristan is…
So fast and knowing what Hristan is doing
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Suarez Mieses,
Thank you for your kind words and positive feedback.
We’re glad to hear that you had a smooth experience and that the assistance provided met your expectations. Your feedback is highly appreciated and motivates us to continue delivering efficient and attentive support.
We look forward to assisting you again in the future.
So helpful and assisting professionals
So helpful and assisting professionals
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Hussain Albakali,
Thank you for sharing your feedback and for your kind words about our team.
We are glad to know that you found our specialists helpful and professional. At the same time, we noticed that you rated your experience 4 out of 5 stars. We would be grateful if you could share what we could have done better to make your experience a 5-star one.
Your feedback is very important to us and helps us improve our service.
I first was skeptical when purchasing…
I first was skeptical when purchasing but don’t listen to the comments I received my ticket within an hour. They wrote me on WhatsApp and sent me my ticket. They also sent me it in an email very good Customer Survice. I would definitely use them again.
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Clint,
Thank you for sharing your experience with us.
We are very glad to know that your ticket was issued and sent to you quickly, both by WhatsApp and by email. We also appreciate your trust, especially considering that you had some doubts before making the purchase.
It is important for us to provide clear and timely support at every stage of the booking process, and we are happy that your experience was positive.
We will be glad to assist you again in the future.
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fast answer
Andriiana López was my assistant, she’s good and she answered very fast 👍🏼
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Alina Skate,
Thank you very much for your feedback.
We are glad to hear that Andriiana López assisted you quickly and efficiently. We will be happy to pass your kind words on to her.
We noticed that you rated us 4 stars out of 5. We would be grateful if you could let us know what we could improve to make your experience even better next time.
I have applied for the Refund
I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will end soon withe help of the support team.
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Asif Jamal,
Thank you very much for your feedback and kind words.
We are pleased to know that Khrystyna Malko has been supporting you and keeping you updated regarding your request. We will gladly pass your appreciation on to her.
We have received your refund request and will process it as soon as possible. Please kindly wait for our further update by email.
Refund
My flight has been cancelled from the Flynas Airline side and I m waiting for the refund for the same. Airline confirmed that they already refunded the amount but I m getting the update from your end waiting for Airline confirmation need your urgent support for the same.
April 4, 2026
Unprompted review
Reply from Kissandfly.com
Dear Mohammed MUNEEBUDDIN,
We understand how important this refund is for you, and we sincerely regret that you are still waiting for the final update.
Please be assured that we are currently checking the status of your refund request and verifying the information related to the airline’s confirmation. Your case is important to us, and we are doing our best to clarify the matter as soon as possible.
We kindly ask you to wait for our update. As soon as we receive confirmed information, we will inform you by email.
I would like to sincerely thank…
I would like to sincerely thank Andriiana López for her prompt and efficient support. She kindly helped me correct an error during the booking process and handled everything quickly and smoothly. I truly appreciate her professionalism, attentiveness, and willingness to help. Excellent customer service!
April 29, 2026
Unprompted review
Reply from Kissandfly.com
Dear Evghenia,
Thank you very much for your wonderful feedback.
We are truly delighted to hear that Andriiana López was able to assist you promptly and efficiently, helping to resolve the booking issue quickly and smoothly. Your kind words about her professionalism, attentiveness, and willingness to help mean a lot to us.
We will gladly pass your appreciation on to Andriiana.
Thank you for choosing our service.
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Absolute Trash
Never trust Kissandfly.
I had already checked in with the airline, received a boarding pass, and cleared security but I was denied boarding. The airline told me that Kissandfly had refunded the booking right before departure, voiding my ticket without my authorization.
I called Kissandfly immediately from the airport. Kissandfly put me on hold, then told me they needed confirmation from the airline, even though the airline would not provide that information for privacy reasons. The airline also indicated that a different credit card number was associated with the booking than my own used to make the initial booking. When I asked Kissandfly to let me speak to management, I was told that Kissandfly’s managers do not speak on the phone. I promptly opened a credit card dispute after that call.
As the chargeback takes 30 days, it was around day 28 that Kissandfly finally refunded the original booking amount, but still did not commit to reimbursing the rebooked flight. From the timing and the way this was handled, it appeared they were content to delay meaningful action while the chargeback period ran, hoping I would give up rather than resolve the problem they created.
What followed was weeks of delay messages, evasive responses, and no real accountability. Kissandfly left me stranded at the gate, forced me to fix their failure under immediate pressure, and then dragged the process out for nearly a month.
Based on my experience, Kissandfly is not trustworthy and should not be trusted with anyone’s booking.
Revision April 28 in response to KissandFly (KAF):
KAF is very quick to reply publicly on Trustpilot, much slower to actually fix the problem they caused
March 30, 2026
Unprompted review
Reply from Kissandfly.com
Dear Evan H.,
Thank you for sharing your experience. We are truly sorry that this situation caused you such serious inconvenience at the airport.
We understand how stressful it is to face an issue with a ticket right before departure, especially after check-in and security. Please be assured that your case is important to us and is being reviewed carefully.
The amount paid for the original tickets has already been refunded. Regarding the cost of the new tickets you had to purchase, we are currently reviewing the possibility of compensation. This requires additional verification, so we kindly ask for a little more time to complete the review properly.
We understand that waiting is frustrating, but we want to make sure the case is checked thoroughly and handled correctly. As soon as we have an update, we will inform you directly by email.
Reply from Kissandfly.com
Dear Meshal,
Thank you very much for your feedback.
We are pleased to know that you found our customer support efficient. Providing timely and reliable assistance is very important to us.
Thank you for choosing our service.
I think u r very fast at replying thank…
I think u r very fast at replying thank you
April 28, 2026
Unprompted review
Reply from Kissandfly.com
Dear Jani,
Thank you very much for your kind words.
We are glad to hear that you are satisfied with the speed of our responses. Providing timely and helpful support is very important to us, and your feedback is truly appreciated.
If you ever need any further assistance, please do not hesitate to contact us — we will be happy to help.
Quick and easy!
I booked two separate flights yesterday with no problems. The process was easy to follow and quick to complete. I've used Kiss&fly on other occasions and will continue to do so.
April 27, 2026
Unprompted review
Reply from Kissandfly.com
Dear Jeffrey,
Thank you very much for your kind feedback.
We are truly pleased to hear that your booking experience was quick, easy, and smooth, and that the process met your expectations. It is especially rewarding to know that you have used our service on several occasions and continue to choose us for your travel arrangements.
Your trust and continued support mean a lot to us, and we are grateful that you took the time to share your positive experience.
We look forward to assisting you again in the future and ensuring that your next bookings are just as convenient and hassle-free.
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F these guys
EDIT: Since they responded, let me point out: the original ticket was $215.04, but they're only refunding $166.63, according to their email. Scammers.
---
I canceled a flight within 10 hours of booking — before a single service was rendered — and KissandFly still refused to give me my money back. No clear explanation, no disclosed fee schedule, just a vague email saying my refund would be processed "after the airline refunds the money to our agency." So now I wait indefinitely while they hold my cash.
This is a predatory business model. They obscure their cancellation terms, pocket a chunk of your money the moment you book, and then hide behind the airline when you try to get it back. There is no recourse, no accountability, and no customer service worth the name.
Do not use this company. Book directly with the airline. KissandFly is counting on you not knowing that the DOT 24-hour refund rule doesn't apply to third-party sites like them — that's the whole game.
April 25, 2026
Unprompted review
Reply from Kissandfly.com
Dear David,
First of all, please accept our sincere apologies for any inconvenience and frustration caused. We truly appreciate you taking the time to reach out to us regarding your concern.
We have carefully reviewed your booking and can confirm that your refund request has been successfully processed in our system. The refund has been confirmed by you, and the refund process has now been officially initiated. Please kindly note that, as the voluntary refund request was submitted after the ticket had already been issued, our service fee has been deducted from the total refundable amount. The remaining balance has been fully included in the refund and will be returned accordingly.
At this stage, we have received all necessary confirmations and have already forwarded your request to our Finance Department for the final processing. Please be assured that we are actively working on completing the refund as quickly as possible.
The funds will be returned to the same bank account used for the original payment. We kindly ask for your understanding and patience while the transaction is being finalized.
We are very sorry for any inconvenience this situation may have caused and truly appreciate your cooperation.
If, after receiving your refund, you find a moment to update your review or feedback about our service, we would be sincerely grateful. Your opinion is very important to us and helps us improve our processes.
Thank you for your understanding and patience.
Great services and support by the real…
Great services and support by the real time I am very satisfied for the support services especially for Kate Miller, who took action to help me hope I could service for KissAndFly for my next trip…
April 27, 2026
Unprompted review
Reply from Kissandfly.com
Dear Akkhasone Vilivong,
Thank you very much for your kind words.
We are truly delighted to hear that you were satisfied with our service and support. It is especially приятно knowing that Kate Miller was able to assist you promptly and take action to help with your request — we will be happy to pass your appreciation on to her.
Your feedback means a lot to us, and we will be glad to assist you again with your future trips.
Stay away from this platform.
Stay away from this platform.
It all seems great from the offset but as soon as you have initiated your booked it is not straight, as you encounter add ones. Once booking is completed and you encounter an issue or ask for additional information takes time to obtain responds. And even if you inquire to why you are not receiving boarding pass, they will not inform you that there are issues. NO, but you can receive a email at 01h00 flight is cancelled, and next flight is in two day.
It does not help if you plan to flight domestic in India - Plan with delay and/or cancellation, as the airlines are not relatable.
They responds is as expected. However, what they neglect to include is the facts:
1. The flight was cancelled yesterday afternoon. They only follow-up after midnight and include no alternative to other flight for same date and similar departuretime, leaving their customer hanging in limbo.
2. They communicated that refund is based on airline decision. But they will deduct payment processing fees and consulting service.
Firstly, what consulting services ???
Secondly, when speaking with the airline (Spice Jet). They say that refund is already initiated from their side and gave me a full printout. I was further informed that I should get a full refund of the airfare as approved by them, and this amount should be credited to me without and deductions including payment processing fees.
I will keep you all posted about the out come.
April 27, 2026
Unprompted review
Reply from Kissandfly.com
Dear Kevin Koborg,
Thank you for your feedback. We are truly sorry to hear about your experience and understand how frustrating such situations can be, especially when travel plans are disrupted.
Please allow us to clarify that any changes to flight schedules, including delays or cancellations, are made directly by the airline. From our side, we always strive to inform our customers as quickly as possible once we receive updates from the airline. We regret if the timing or clarity of the communication did not meet your expectations in this case.
At the same time, we take your comments about communication and response time very seriously. We will review the interactions in your case to better understand what happened and to improve our service going forward.
Your experience is important to us, and we truly appreciate you taking the time to share it. We remain committed to supporting our customers and making the process as transparent and smooth as possible.
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